College Park Hyundai- Se Hablo Espanol

Raegan is suppose to be an internet sales specialist but he does not quote you any prices. However, he will harass you with dozens of e-mails and phone calls. I thought his persistence might work in my fav he does not quote you any prices. However, he will harass you with dozens of e-mails and phone calls. I thought his persistence might work in my favor so I went in. I received an e-mail saying that I would get a free leather upgrade and free oil changes for 3 years. Raegan quickly told me that was only if I purchased if for MSRP (WHO PAYS MSRP????) He also lied to me by telling me that they had plenty of Elantras but when I arrived he said he didn't have any more left and there were no more Elantras around. I should have left at this point because I knew he was lying, I had told drove an Elantra at the Bowie Dealership. He did seem desperate to make a purchase so I stayed like a fool. I purchased a car after being there for 4 hours when I was able to get the price that I wanted. Laura handled my paperwork. Very sloppy handling of my paperwork. First I was asked to put down $500 but when I told her I would be paying for the car using my own credit union check, she said that I didn't owe a $500 deposit and my car was paid in full. A Week in a half later I come in to pick up my old trade in tags and she tells me I still owe $500. I'm confused at this point. I am now fighting the dealership because I paid $900 for undercoating but this was not done and they have no proof that it was done. Also my paperwok was not filled out correctly and when I pointed the mistake out to Laura she offered no apology she just said she would fix it. I go in to the service to have leather seats put in and I'm told I can't even get a rental car. To add insult to injury, when I pick up my car from the Service Department, all of the gas had been driven out. It was on EMPTY! Not impressed at all with any of the employees at College Park. If you want the Same ole-same ole experience treatment from a car dealer. You will definitely get it from this dealership. Unprofessional and dishonest service. Great Car but Go elsewhere! More

Purchased my 2011 Sonata on 2/15/2011. This car is missing the basic paint sealant or something. Every time I drive it I end up a new indentation( chip) of some sort. I am told by the dealership that missing the basic paint sealant or something. Every time I drive it I end up a new indentation( chip) of some sort. I am told by the dealership that rocks are chipping the car. I guess that I bought a car I can not drive. This car is a lemon. You guys are not standing behind your product. The new vehicle should be able to be driven without chipping. I also was told that the cars are not covered with a factory undersealant so I paid extra for this and then went to a dealership in VA and was told that the cars are galvonized at the manufacture. So basically I was ripped off. I have sent information to the BBB and I am in the process of calling an attorney to see what my best option is.. This is a joke. I would not recommend the dealarship nor the car. The dealership tells me that highway driving is the cause for the chipping and yet I have had to drive to their dealership twice. I live in VA so it is not around corner. They have not addressed the issue my any means. Paint is covered by the warranty. I am told I can pay another 399 and get the paint sealant. Not happy about this purchase. I want the problem resolved or my money returned so I can purchase a different car. Diane Ward More

This review pertains to the day that I purchased the vehicle. Mike was very helpful and continually checked to make sure that I was satisfied. I was truly impressed with him as a salesman. Unfort vehicle. Mike was very helpful and continually checked to make sure that I was satisfied. I was truly impressed with him as a salesman. Unfortunately, when I returned on Thursday, March 3, 2011, I was not similarly impressed with the sales staff. I sat down and posted the following information on Facebook "I walked into the Hyundai dealership today and you would have thought I was a ghost. No one spoke or even looked at me. Then the guy who sold me my car walked in and came to help. I told him that the other guys had not moved to help and then I told them what I thought of them. Felt good to unload on their butts. It's early in the month so I guess they don't worry about sales. Too bad." Mike was not in the sales room when I entered but as soon as he came in and I told him how the other salesmen had acted he apologized profusely. As I stated in my Facebook entry, I don't know if I got this reception because it was early in the month and sales was not a concern or if those salesmen were just lazy. Whatever. I would recommend the dealership based on the service I received from Mike and Charles Anene (the internet manager). I would not recommend the dealership based on the way I was treated on March 3rd. Maybe it was because I was a single female, who knows. More

What a great experience we had trading in our Sonata and purchasing the new Santa Fe!! Chris was terrific. His follow-up and follow-through exceeded my very high expectations. in fact, if Chris hadn't calle purchasing the new Santa Fe!! Chris was terrific. His follow-up and follow-through exceeded my very high expectations. in fact, if Chris hadn't called me to let me know that I could trade in my Sonata for such a good deal on a new car, I wouldn't have even thought about buying a new car. I NEVER take sales call--but the way Chris talked about the opportunity to get a new car without sounding pushy, made it sound like a good thing we should at least consider. So we did. Then Chris followed-up a few days later--again, not in a pushy way, almost as if we was checking in on us to make sure that we had all of the information we needed to make a decision. Even after we made the purchase Chris continued to follow-up to make sure we got everything we needed. It is not often in today's fast pace busy life that one can find the type of careful and caring service that we received at College Park. This is the second car that we have purchased from College Park--and we will keep coming back. Not only are the cars great!!, but everyone who works there put in the extra effort to make sure we were satisfied. Thank you for great experience! Sincerely, Dr. Kathleen Madigan More

I had a great experience with College Park Hyundai. I started the process online and David was very responsive to all my questions. I had received responses from 5 other dealerships and College Park had started the process online and David was very responsive to all my questions. I had received responses from 5 other dealerships and College Park had everything: responsiveness, good price, friendly service, and the exact car I wanted was available within days. When I went to sign the contract and take the car home, everything went very smoothly, except for a couple moments of tension and misunderstanding with one of the managers. But all my concerns were taken care of and everyone went out of their way to make the sale. Eboni was very quick and efficient in the financing department. I would highly recommend this dealership. I especially recommend the two salesmen I worked with, David and Charles. More

Great service and friendly staff. During the recent service visit my wife and I took our VW up the street to the VW dealer to ask about a check engine light and a burned out headlight. After being told service visit my wife and I took our VW up the street to the VW dealer to ask about a check engine light and a burned out headlight. After being told to wait for ten minutes I got a grumpy quote. The whole experience was the complete opposite of the treatment we had just received from College Park Honda. More

I must say that my salesman, Christopher Smith has been wonderful right from the first day. He has been very cordial, friendly and most informative. He has made sure that I rec'd the upmost respect and c wonderful right from the first day. He has been very cordial, friendly and most informative. He has made sure that I rec'd the upmost respect and consideration in making sure that I rec'd all that I asked for with my new 2001 Hyundai Sonata. I have recommended your place of business to my friends and family and will continue to do business at this location. All of the employees at this establishment are exceptional and I will continue to do business here. Thank you, Ms. Melody Rogers. More

College Park Hyundai is in a convenient location to me. I was able to make my service appointment online which was great. The staff was friendly and the time my car was promised is the time I got it. All the was able to make my service appointment online which was great. The staff was friendly and the time my car was promised is the time I got it. All the questions I had were answered and I appreciate it. More

After my required maintenance, my advisor told me what to watch for and explained the required charges. The service team is always excellent, efficient, and know what they are doing. Don't take your Hyundai watch for and explained the required charges. The service team is always excellent, efficient, and know what they are doing. Don't take your Hyundai to side mechanics that are not trained on Hyundai's. Take your vehicle to a Hyundai dealership/service bay only. You won't regret it. More

After a very negative experience that day at Pohanka Hyundai in Marlowe Hgts (see review), I found myself at College Park Hyundai. The sales manager promised to beat any deal I had gotten for a 2011 So Hyundai in Marlowe Hgts (see review), I found myself at College Park Hyundai. The sales manager promised to beat any deal I had gotten for a 2011 Sonata limited(I had used the Hyundai USA web site for Washington area dealers and 2 from Baltimore) from the other 8 dealerships I contacted. First let me say that Eddie Duncan was a pleasure to deal with. He was knowledgeable, efficient and friendly. He pointed out several errors in information given to me by Pohanka of Marlowe Hgts. He put no pressure on me. Answered my questions with an abundance of product knowledge. I was happy enough that I purchased an Elantra for my daughter at the same time I got the Sonata. After some discussion with the sales management about unwanted dealer add-ons, a purchase price was agreed upon. The sales process was slowed a bit by the finance person (even though I was not financing anything) and his lack of familiarity with the new MVA system. The only negative was that the $500 rebate was rolled into the price and I was not aware it was being used in the negotiated price until the time to sign for the purchase. Let me say that College Park really demonstrates customer service. They had two employees follow me home and deliver the second car, despite the fact that I live over an hour away. My wife took her new Sonata back for it's first oil change and it was free. They even had a shuttle to take her to her office while the work was being done. My wife and daughter are very happy with their new vehicles. More