College Park Hyundai- Se Hablo Espanol

Hyundai changed their models and improved their brand but they are still low level when it comes to customer service. They treated me like they were doing me a favor by selling me their car; my experience w they are still low level when it comes to customer service. They treated me like they were doing me a favor by selling me their car; my experience was similar to jeff0rie on this site with the same salesman Raegan Hairston. He told me we were close in price and to come in to the dealership, he was not at the dealership when I arrived so I worked with someone else. I found out we were not close in price and he wasted my time. Then he kept emailing me about making a sale because I saw I was using a website to search for inventor and price (I later learned that the site is not accurate on the specific model/color), I told him he wasted my time and I no longer wanted to work with college park Hyundai. Then he start to mock me via email, saying I am being picky about 100-200 dollars (which is not the case at college park Hyundai because the prices are much higher). Salesmen like this give other salesmen a bad reputation. He make is seemed like negotiation is not part of buying a new car. DON’T WASTE YOUR TIME AT THIS DEALERSHIP, pay a little bit more if you have to or you will regret it when you come back for their life time warranty BS. I will be contacting the GM and cooperate about their customer service. More

WATCH OUT FOR RIDICULOUS FEES. GO IF YOU WANT TO DEAL WITH SOMEONE SLIMY, AND YOU WANT USED CAR THAT FEELS USED. I bought a used Scion xB. It started out at 15999. Lionell said that he was willing to WITH SOMEONE SLIMY, AND YOU WANT USED CAR THAT FEELS USED. I bought a used Scion xB. It started out at 15999. Lionell said that he was willing to make a crazy deal, so my friend and I went in. His idea of a crazy deal was $14,350 plus a $1,495 "prep fee" because all cars must be "prepped" and the manager's workers (quote) Don't work for free in the heat. It was a ridiculous fee and reasoning. We got the prep fee down to $250, and I bought the car. I took the car home, which is about 30 minutes from the dealership. The first thing I noticed was that they didn't fill up my tank. The next day I realized how dirty the inside was. I called and spoke with the manager and he told me to make an appt with the service department. When I told the service department, the guy laughed at me because I told him that I had paid for a prep fee and my car was not prepped. The service guy told me to just bring my car in anytime, and they would clean it. Before getting it to be cleaned a light came on, and I took it to a nearby Scion Dealership. There was no cap on one of my tires. I took my car in to be detailed properly as it should have been and waited for about an hour. They brought it out and I looked at and nothing had been done. Maybe they vacuumed it again, but I told the guy- the dirt is right here. It's disgusting dirt from the previous owner. Then, I told the service guy about my missing cap, and he noticed how dirty my hub caps were. I thought he was going to take it back to detail the inside better, but it came back out (after I don't know how long) still disgustingly dirty inside. Then I spoke with the manager and showed him the dirt. He looked at dirt and said 'That's clean. All my used cars are like this.' I told him that it wasn't clean and that's all I wanted - was a clean car - and esp. since he charged me 1495 for a prep fee. He said,'we charge all of our customers this prep fee.' Then, he had the audacity to say,'I hope you don't have a real problem.' I, too, hope that I don't have a "real" problem because if they can't fix a dirt problem that I had paid for, then, I have very little faith they can fix any other problem. For that fee, I should have gotten a detailed car and there should not have been a tire cap missing. I don't know anything about cars, so if anything else was not "prepped", I wouldn't know. I paid a few thousand less than the price of a new car. I should feel like I'm driving a new car, and I don't. I'm disappointed. More

I had my Santa Fe evaluated for Timing Belt replacement, brakes, and two separate filter issues. Once again William DeSilva assisted me and prioritized the work. He has never let me down and I count on his brakes, and two separate filter issues. Once again William DeSilva assisted me and prioritized the work. He has never let me down and I count on his guidance. He is probably the best service advisor that CP Hyundai has. More

My sales person David Givens is the best. He was quick to recognize my needs and worked with me to put me in a new Tuscon. He was very attentive and committed to me as a customer. I could not have been to recognize my needs and worked with me to put me in a new Tuscon. He was very attentive and committed to me as a customer. I could not have been treated with more kindness and respect. I referred my friend and she will be driving home a new Tuscon on Monday! More

During the recent purchase of my 2011 Hyundai Sonata,I received outstanding service and professionlism from my salesman Mansour Izadi. He was knowledgeable about the vehicle and the dealership had the exa received outstanding service and professionlism from my salesman Mansour Izadi. He was knowledgeable about the vehicle and the dealership had the exact vehicle I wanted in stock. I felt no pressure to make a purchase and the deal was closed in record time. I would highly recommend salesman Izadi and this dealership to my friens and family. My overall experience during the purchase of the Sonata outstanding. More

Found the car I wanted on their website and began emailing with their internet sales rep Raegan Hairston. After making it very clear the kind of deal I was looking for he ensured me we could work ou emailing with their internet sales rep Raegan Hairston. After making it very clear the kind of deal I was looking for he ensured me we could work out a deal within my budget range if I would come out. Based on this I took off work early and headed to CP Hyundai in rush hour traffic. As we are running late, we call Raegan to ensure him we will be there, but slightly after we had discussed, he said that was fine and he'd be there when we arrived. We showed up 30 minutes late and he "had to go" so we began working with Norman. When telling Norman what Raegan had promised, he looked at me wide-eyed and said to me LITERALLY "he probably left early because he knew he couldnt give you that deal" went on to say "we are required to get people in the door at any cost". The reason I gave a 2 for friendliness is because Norman was nice and willing to work with us, but the deal offered in the end turned out to be WAY outside of what pulled me into this dealership. On the way back from the dealership, disappointed with our experience, I called Fitzgerald in Gaithersburg and bought the car from them. They are very friendly and helpful and provide you with a no haggle price (you can probably haggle a trade-in value, but not the terms of the car) that is reasonable and better than the best I could get from haggling with the opportunistic College Park staff. More

This dealership is terrible. The manager will claim he is a minister but that is only to lure to believing him. Tell you one price and hen try to add on hidden fees. Go at your own risk. is a minister but that is only to lure to believing him. Tell you one price and hen try to add on hidden fees. Go at your own risk. More

Total satisfaction with the salesperson that assisted me in purchasing my new vehicle. He made me feel extremely comfortable and more relaxed about investing in a new vehicle considering today's economy. in purchasing my new vehicle. He made me feel extremely comfortable and more relaxed about investing in a new vehicle considering today's economy. Morever, his attentiveness and vast knowledge concerning the car I was interested in purchasing really impressed me and was the catalyst behind my new investment. More

The sales people was very curtious and helpful,in explaining the process of my purchase and knowledgeable about information as far as containing to different features and functions of the car. explaining the process of my purchase and knowledgeable about information as far as containing to different features and functions of the car. More

This is our 3rd Santa Fe from College Park Hyundai and again we were delighted with our experience. Everyone was very courteous and pleasant during our entire visit. While the paper processing seems tedio again we were delighted with our experience. Everyone was very courteous and pleasant during our entire visit. While the paper processing seems tedious, everyone tried to make us as comfortable as possible. We have and will continue to recommend this dealership to our friends and family. As our future car needs change, we will definitely return to College Park Hyundai to explore what's available. More