College Park Hyundai- Se Hablo Espanol
College Park, MD
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I'm a college student and my mom was buying the car for me with a trade in of a run-into-the-ground 2002 Volvo. Our daily driver (2009 Ford Escape XLT) was in for work for a few of days and we had a new Hy me with a trade in of a run-into-the-ground 2002 Volvo. Our daily driver (2009 Ford Escape XLT) was in for work for a few of days and we had a new Hyundai Elantra as a loaner. We were very impressed with it and decided to trade in our Volvo for either a 2012 Elantra or a 2012 Mazda3. A coworker purchased a new Tiburon here a few years ago and was happy with the experience so I decided to call prior to going forward with any purchase to see what they could do. I wound up getting Jay on the phone and couldn't believe how rude and pushy he was. I called and told him straightforward, with no BS, I have a trade in of a not so great Volvo and what is the best deal you could do on the base Elantra - no fancy wheels, bluetooth or any of that garbage. Not only did he try to sell me a car I didn't want (high end Elantra) but he literally wouldn't let me say a word, would not shut his mouth for even a minute and proceeded to hang up on me then call me back a few minutes later. On top of it, he had the nerve to tell me I was sounding extremely nervous. No, I was not nervous in the least bit - I was home sick this particular day I called and on top of that he was pissing me off beyond belief. I would not recommend this dealer. We purchased a 2012 Mazda3 from Congressional Mazda and were quite happy. I wouldn't recommend this dealer or salesman. More
I actually give these guys a 10. It was the most painless car purchase I have every experienced. If I had not changed my mind, I would have been in and out in about three hours with exactly what I painless car purchase I have every experienced. If I had not changed my mind, I would have been in and out in about three hours with exactly what I wanted and the price I wanted it for. Major KUDOS to the Sales staff. More
Folks at College Park exercised real patience with a difficult customer (me). I would also like to commend College Park for having two fine and excellent staff, Charles Anene and Catherine Osoria. The difficult customer (me). I would also like to commend College Park for having two fine and excellent staff, Charles Anene and Catherine Osoria. They know their trade very well. Charles demonstrated his skills to keep a potential customer in his/her seat and move him/her closer to purchasing your products. I cannot say enough about Ms. Osoria. What a pleasant person. After walking from the sales floor, where there is a certain level of tension/anxiety to be expected when making a major purchase, it was nice to be greeted by a calm, easy-going person who is willing to work with you to find the best rate/deal on car loan interest rates and extended warranty. It is people like Ms. Osoria that truly close the deal;I assume you know this but I would give that young lady a raise. I have yet to contact the Service Dept- I planned to contact the Service Dept on a couple items; the cost of All Weather Mats/Trunk Mat and to ask about the tick/tick sound coming from the engine (this may be normal but I do not know the car yet). I anticipate being greeted with the same level of professionalism and enthusiasm. I have always found the Service Dept/technicians to be the key to happiness with the dealer and the car brand over the long-haul. I took a country ride for about 100 miles – very pleased with the Sonata – Limited's ride. Love the creature comforts. More
I took my Sante Fe in for a routine oil change and William DeSilva, my service advisor, once again took great care of me. He notice two others things that need to be done in the near future and point William DeSilva, my service advisor, once again took great care of me. He notice two others things that need to be done in the near future and pointed them out to me and I had him prioritize them for me. I really appreciate his professional and courteous manner. If he were to leave College Park Hyundai, I would probably try and find out where he went and take my car to him. I have always felt that I am getting a fair shake from him. More
I was deliberately lied too, and am still contemplating legal action, since my nephew is a lawyer who ironically has an office within walking distance to the dealership. Worst car buying experience in 41 y legal action, since my nephew is a lawyer who ironically has an office within walking distance to the dealership. Worst car buying experience in 41 years of purchasing a car. I was told that the car was on its way from a local dealership, only to be told later that I would have to have the car shipped from Kentucky and pay for the shipping charges. This was after all the lies and paperwork were completed. More
Mr. Hill was very knowledgeable about the problem I was having with my 2011 Hyundia Sonata. The problem was fixed on the first visit and was under the warranty. Mr. Hill displayed a professional attitude a having with my 2011 Hyundia Sonata. The problem was fixed on the first visit and was under the warranty. Mr. Hill displayed a professional attitude and a friendly demeanor. I will definitely use College Park Hyundai in the future to service my vehicle. More
I had a wonderful experience at College Park Hyundai. Zod was very easy to work with and came through with a great car for me. Each area of the store, had great people to work with. I felt like I got a Zod was very easy to work with and came through with a great car for me. Each area of the store, had great people to work with. I felt like I got a fairly good deal on a new Santa Fe and am very happy with the car. I would have preferred a lower interest rate, but it was the best they had for me at the time. I felt the dealership and my salesman Zod worked hard to please me with my purchase. More
When I first contacted this Dealership, I had spoke with David Givens, and he was very supportive as far as me being about to get a new vehicle, he give me the support that I needed, even thou I was not abl David Givens, and he was very supportive as far as me being about to get a new vehicle, he give me the support that I needed, even thou I was not able to purchase the vehicle myself, but my husband was able, he was very uplifting. When we walked into the dealership, it was nice to meet familiar faces, whom I had worked with at a previous dealership, and they still made me feel welcome and at home, it was like we were family even thou it had been years since I had seen them all, and as usually they still made it happen. More
This was my first time buying a new car and this dealership made the experience as enjoyable and stress-free as possible. I had been told by several dealerships prior to College Park Hyundai that t dealership made the experience as enjoyable and stress-free as possible. I had been told by several dealerships prior to College Park Hyundai that the car I was seeking was not available and will not be for a while. I was fortunate enough to find this dealership through a Google search. Once I contacted my salesman David, he went the extra mile by coming in before his shift began in order to secure the car for me. He was very knowledgeable about the car and surprisingly proactive in making sure I got a very good price on it. The attitude of everyone at the dealership was positive and upbeat. I got the exact car I wanted at a terrific price. Due to that fact and the great service I received, I will definitely refer anyone looking for a new Hyundai to this dealership. More
Very pleased with the sales person (Jesus Franco), who inform us with all the details, as well (Jennifer Smith) who give all the financial option for the deal inform us with all the details, as well (Jennifer Smith) who give all the financial option for the deal More