College Park Hyundai- Se Hablo Espanol

The shop was hopping when I arrived for my 8:30 am appointment. I had to wait about 10 minutes, but checkin went smoothly. I waited in the waiting room with free wifi and a good coffee machine. About appointment. I had to wait about 10 minutes, but checkin went smoothly. I waited in the waiting room with free wifi and a good coffee machine. About 15 minutes before the promised time, the agent called me and said all the service items were complete. But the tech thought that the tire wear indicated the need for an alignment. I said yes and 30 minutes later my car was ready as promised. I’m pleased with the experience. More

I received excellent service on 6/8/2024. Staff was attentive, detailed and professional. Excellent experience as a whole. Staff was attentive, detailed and professional. Excellent experience as a whole. More

It took a couple of calls and emails to find a helpful sale manager that was responsive, but once I got a hold of Kevin everything went well from that point. sale manager that was responsive, but once I got a hold of Kevin everything went well from that point. More

Great customer service. Kevin was fantastic and helped us get a great vehicle for an awesome price! Kevin was fantastic and helped us get a great vehicle for an awesome price! More

I would like to thank Joseph and the manager Mike from the service department! They are always super helpful and knowledgeable about any issue that may arise with my car. The professionalism is outstandin the service department! They are always super helpful and knowledgeable about any issue that may arise with my car. The professionalism is outstanding. They understand that customers are of the most important and that the customer service given in any time of stressful need is always the best. This service department is not only helpful but they ensure that your car is fixed with such accuracy and quality. It is my sincere hope that other service departments mimic the same standard of quality that they do. I would highly recommend this site for any service needed in the future. More

Brandon Dabbondanza, is always nice and very helpful! A nice person who greets you at the desk, who is friendly and knowledgeable, makes a big difference! A nice person who greets you at the desk, who is friendly and knowledgeable, makes a big difference! More

I had an appointment for fix of 2 recalls. 00 minutes after I arrived I was told they didn't have the parts! They knew the make, model. and year of my car The knew what the recalls were, and 00 minutes after I arrived I was told they didn't have the parts! They knew the make, model. and year of my car The knew what the recalls were, and they had 2 weeks notice of my appointment for the fixes. I'm annoyed. More

The worse. I am just getting back from driving to the service center for nothing. This represents the last straw for me. Let me break College Park Hyundai down I am just getting back from driving to the service center for nothing. This represents the last straw for me. Let me break College Park Hyundai down for you. - Expressed interest in leasing a 2020 Kona in 2020. They were all over me, calling to following up, to sell up services etc. - When I took the option to lease the car, one of those up services was 3 years of free oil change / tire rotation. Let me tell you, every time I brought the car in for an oil change, the service center would act like they don't know what I am talking about, and that I had to pay. For them, that was a "sales" problem. I would have to argue my position and go between sales and the service department before they would finally relent. When I tell you that this happened EVERY TIME, I mean it, so you can imagine the amount of times this happened in three years. - Okay, silly me takes the option to purchase the car outright three years later, after the lease expires. I finance the car, sign all the documents and everything. About a month later, Hyundai Finance department calls me threatening to repossess the car. Do you know that the College Park Hyundai did not send them the check? I had to get on the phone with College Park Hyundai, chasing them to call me back, chasing them to send the money to Hyundai finance, meanwhile Hyundai finance were calling me everyday for about ten days threatening to repossess a car I had already paid for. - It doesn't stop there, I had to give up my tags when switching from lease to purchase. I was told I would receive a call when my tags are ready. Three months later I am still waiting on my tags. I called them about a week or so ago, to tell them my temp tags had expired. I was told they would get back to me. It's been a week or so now, I haven't heard anything. I texted the sales agent last week. No response. - Yesterday, I booked an appointment for a diagnostic on my car. I asked the woman on the phone how much it would cost me. She said it would be free. I doubled down on this, explaining to her I don't want to drive all that way only told be told it is not free. Today, I drove to College Park for my appointment and the service agent there told me a diagnostic would be $200. Words fail me. I declined the service. I'd rather pay more elsewhere at this point. Essentially, do not purchase a car from College Park Hyundai, true to the stereotype, they will be your best friend when trying to get a sale out of you. But after that? It's all downhill. More

Very friendly. Had my car ready around the time they quoted. Did the work required Had my car ready around the time they quoted. Did the work required More

The dealership provided exceptional care with the purchase that we recently made period I was a bit disappointed that the car washed and mats laid out and things like that don't usually happen when I purchase that we recently made period I was a bit disappointed that the car washed and mats laid out and things like that don't usually happen when I've purchased a new car. Period More