Cole Chrysler Dodge Jeep
Marshall, MI
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I had a very horrible experience with the service department. They need to train they manager to be a little better at customer service and there mechanics to be able to properly diagnosed problems f department. They need to train they manager to be a little better at customer service and there mechanics to be able to properly diagnosed problems from codes. Cole Chrysler Dodge tried to charge me $3,200.00 for a DEF pump that they said was bad. I took my truck to another dealership and they diagnosed the problem as the DEF fluid was crystalizing on a sensor More
My tire pressure was low when they were rotated. I had to return to the garage to have them inflated is the reason for a 4 star review. Otherwise it would have been a 5 star. I had to return to the garage to have them inflated is the reason for a 4 star review. Otherwise it would have been a 5 star. More
They are the nicest people to deal with. No question is stupid to them, they are very helpful and take the time to explain things so you understand. They go above and beyond to help you. No question is stupid to them, they are very helpful and take the time to explain things so you understand. They go above and beyond to help you. More
Very helpful with an unusual trade and lease. I needed a vehicle and they were willing and able to accomplish the deal in a fair manner. I needed a vehicle and they were willing and able to accomplish the deal in a fair manner. More
I purchased a new truck from Ben. He was outstanding very helpful in picking out all the options I would need. I would recommend Cole Chrysler. Great service. Thanks Ben He was outstanding very helpful in picking out all the options I would need. I would recommend Cole Chrysler. Great service. Thanks Ben More
New customer. Excellent customer service and communication. Would definitely recommend this dealership to family and friends. Excellent customer service and communication. Would definitely recommend this dealership to family and friends. More
Service writer’s and anyone answering the phone should do a much better job of returning questions promptly. It took 4 hours and 3 calls to get the information I requested during the very first call 2 days a much better job of returning questions promptly. It took 4 hours and 3 calls to get the information I requested during the very first call 2 days after they originally committed the due date and had my car for a week. More