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Coggin Toyota at the Avenues

Jacksonville, FL

4.6
3,172 Reviews

11340 Philips Hwy

Jacksonville, FL

32256

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Showing 3,172 reviews

August 08, 2024

Great Service dept! Chris Garcia and John Schaefer both helped get me in and out quickly with new tires and alignment. Oh, the shuttle driver George is pretty cool, too More

by JTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Garcia, John Schaefer, George
August 08, 2024

I was able to purchase a great car with ease. I want to express my gratitude once again for the salesman's ) extensive knowledge and excellent search skills, which made the car-buying experience More

by suyunhan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke
August 03, 2024

I had asked about additional service/parts install when I booked the appointment. I also emailed my service rep. No response to email and part not available to install on day of service. More

by Mse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Aug 29, 2024 -

Coggin Toyota at the Avenues responded

Thank you for bringing this to my attention. I understand how frustrating it can be when communication falls short and parts are not available as expected. While part availability can sometimes be beyond our control, we strive to ensure all requests are handled promptly and accurately. If there’s anything we can do to address your concerns or assist you further, please reach out to me at (904) 337-6618. Your feedback is important to us, and we are committed to improving your experience. Best regards, John Clark General Manager

August 03, 2024

Jacob Tabacek was excellent and got my car in and out. I highly recommend! Dealer is clean and comfortable. I'll be back for my next service. More

by Petr1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Tabacek
June 27, 2024

I got my car serviced here and the other day, I looked into my hood and noticed that I did not have a battery cover and I came in and they tried to tell me that my car did not come with a battery cover or More

by shana
Recommend Dealer
No
Employees Worked With
Chris Bordes
Jul 05, 2024 -

Coggin Toyota at the Avenues responded

Shana, I’m sorry to hear your recent service experience didn’t meet your expectations. Could you please call me at (904) 337-6618? I want to learn more about what happened and ensure we get you taken care of. My goal is to restore your faith in our dealership. Sincerely, John Clark General Manager Coggin Toyota

June 19, 2024

I have been a Coggin customer since moving to Jacksonville area for close to 2 years. Today’s service on my Highlander was as consistent as the many others I have experienced, Excellent! I now More

by Bill’s review Coggin Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor
June 16, 2024

Patronizing rude unacceptable tone from James my Liaison utterly disappointed. Will never come back to Coggin Toyota More

by John.jaskowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never could reach anyone other my rude service helper
Jun 21, 2024 -

Coggin Toyota at the Avenues responded

John, I’m very sorry to hear about your recent visit to our dealership. Your feedback is important to us, and I want to assure you that we take this very seriously. I would appreciate the opportunity to speak with you directly. Please feel free to contact me, John Clark, General Manager, at (904) 337-6618 so we can discuss this further. I am committed to restoring your trust in our dealership.

June 11, 2024

Chris my advisor was professional and efficient. Services needed were explained well and why they were needed. Highly recommend. More

by lwaynewilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Gracia
June 11, 2024

James Hoffman has been a great help with all of our vehicle repairs. Especially in coordinating our warranty repairs More

by jcorbin2287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hoffman
June 10, 2024

Service advisor Josh is and always has given the best customer service at Coggin Toyota. Keep up the good work Sir! More

by Trump 2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Reinelt
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