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Coggin Toyota at the Avenues

Jacksonville, FL

Overview
Reviews
4.6
3,118 Reviews
Call Dealership (904) 470-3797
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11340 Philips Hwy

Jacksonville, FL

32256

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Showing 3,118 reviews

April 19, 2024

Ease on getting an appointment, cleanliness, professionals from receiving to completion of maintenance. Thanks to Ron Poblacion. More

by Bgrospevfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Poblacion
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April 19, 2024

The best service advisor across the nation is Chris Garcia with Coggin Toyota. You are awlays in great hands while dealing with him/Coggin Toyota. More

by cody.ethan.mcleod
Recommend Dealer
Yes
Employees Worked With
Christopher Garcia
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April 17, 2024

Got my 20000 mile service on my Highlander today. Had a good experience and the staff was effective and friendly More

by DelIsle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Astraf
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April 17, 2024

Poor customer service and overcharging for oil change when coupon attached for incompetent service advisor More

by Christian menzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Boykin
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Apr 23, 2024 -

Coggin Toyota at the Avenues responded

Christian, I'm sorry to hear about your experience. Providing excellent customer service is our top priority, and I regret that we fell short of your expectations. I'd like to learn more about your visit to address these concerns. Please contact me directly at (904)470-3730 so we can discuss your experience further. I'm committed to ensuring that we resolve any issues and regain your trust in our service. Jonathan Masanto, Service Manager

April 16, 2024

Long wait for oil service. Pleasant service rep. Not sure if fluids topped. Spare tire was not inflated. It’s at 25. I’ll have to figure how to fill it. Overfill on other More

by ZoomZoom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRENT COX, Jim Miller, Ali Astraf
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April 15, 2024

Had service done on my vehicle a total of 6 times. The last 3 times have been a nightmare. My car was hit by another car during servicing. They had my vehicle for a week.. the time before they lost my More

by Kurt
Recommend Dealer
No
Employees Worked With
Jonathan masanto
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Apr 28, 2024 -

Coggin Toyota at the Avenues responded

I am extremely sorry to hear about the series of unfortunate events you've experienced with our service department. This is certainly not the standard of care and precision we aim to uphold, and I understand your frustration and disappointment. We take these concerns very seriously, and I am personally investigating each of these incidents to ensure that we address and correct our service processes immediately. Your safety and satisfaction are our highest priorities, and it is clear we have not met these standards during your visits. I would appreciate the opportunity to speak with you directly to better understand your experiences and discuss how we might regain your trust. Please contact me at your earliest convenience at [phone number]. Your feedback is crucial for us to make necessary improvements. Thank you for your honesty, and I look forward to the chance to speak with you. Best regards, Jonathan Masanto General Manager

April 13, 2024

I was treated with most respect and explained everything that was wrong. Very satisfied with the way I was treated. More

by Alphide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmedia E Gojkic
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April 11, 2024

Service was wonderful and fast ! Everybody was super friendly ! Darius is the best ! 10/10 More

by 2018tnx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius
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April 11, 2024

Easily able to get an appointment. I love the hassle free online scheduling. Smooth process More

by Brokenarrow179
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, service department
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April 10, 2024

My service advisor was very professional and explained everything to me. I was disappointed in the advisor I initially had when my vehicle was scheduled for maintenance 3 days prior. I received a text More

by Horvathrlml
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jacob Tabacek
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