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Coggin Toyota at the Avenues

Jacksonville, FL

4.6
3,190 Reviews

11340 Philips Hwy

Jacksonville, FL

32256

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Showing 3,190 reviews

February 10, 2023

Friendly and very attentive. Staff if very good and knowledgeable. I didn’t like waiting for my car few hrs, wish they would bring back shuttle service More

by Kljuc77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
February 08, 2023

We were not told our truck was ready. Spent over 2 hours waiting. Not happy! More

by ejhorsham12622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept employee. Don’t remember name.
Feb 15, 2023 -

Coggin Toyota at the Avenues responded

Thank you for leaving a review. It is very unfortunate to learn of your experience with us. We try to make sure that we are updating our customers when we can and getting them in and out in a timely manner. We are continuously working to improve our service experience and will utilize your feedback as an opportunity to improve. Let me know if you have any questions or additional concerns and I will be happy to address them. John Clark, General Manager (904) 337-6618

February 07, 2023

Easy appointment scheduling, honest and low pressure service recommendations. Quick professional service. Comfortable waiting area with coffee, water and a massage chair! More

by SP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Garcia
February 06, 2023

I have nothing but praise for this dealership, especially Jim Miller. After six months of working with my local dealership and not being able to find my dream vehicle, my friend recommended Jim, even though More

by Bonnie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Miller, Jim Miller
February 04, 2023

I have always had a good experience at this dealership. I have been coming here for 3 years now and they are always prompt and never push for services that are not needed. My service advisor today, Darius, More

by Ella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Darden
January 31, 2023

Very professional and highly focus on the immediate task at hand, excellent high standards of from project start to project finish. Many thanks Andre Bullard More

by Miltonbullard40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Scott
January 31, 2023

Bought my vehicle from this dealer and been using their service department for the past 2 years. Great process and great service! More

by JoieDeVivre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Horsley
January 30, 2023

Chris was outstanding! Fantastic customer service!! True to his word on pricing and got me back on the road quickly. Thanks!! More

by E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Garcia
January 30, 2023

Jacob was great as usual got me out sooner than expected which is always appreciated!! More

by alanddeb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
January 30, 2023

They put a used part on my truck (lug nut, black instead of chrome) and did not inform me. I refused to pay for a used part. They did take it off of my bill, once I complained. More

by Motorboater1
Recommend Dealer
No
Employees Worked With
AJ
Feb 03, 2023 -

Coggin Toyota at the Avenues responded

Thank you for leaving a review. I apologize for the negative experience you had while visiting our service department. Our goal is to perform all services thoroughly and with as much integrity as possible, so I am concerned with your review. I would appreciate speaking with you to discuss this matter. Please contact me at your earliest convenience. John Clark, General Manager (904) 337-6618

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