Back

Coggin Toyota at the Avenues

Jacksonville, FL

4.6
3,118 Reviews

11340 Philips Hwy

Jacksonville, FL

32256

Directions

By Type

Showing 3,118 reviews

April 29, 2024

Intake clerk diagnosed my truck without a test drive. Needless to say his diagnosis was wrong and my vehicle is still not fixed More

by andreratliff2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Boykin
May 07, 2024 -

Coggin Toyota at the Avenues responded

Thank you for sharing your experience with us. I'm sorry to hear about the issues you've encountered with your vehicle. Your feedback is valuable to us as we strive to improve our services. I would like to personally look into the matter and discuss the specifics of your visit to ensure we address any concerns and work towards resolving the issue with your vehicle. My name is Jonathan Masanto, Service Manager, please feel free to reach out to me directly at (904) 470-3730. Thank you for bringing this to our attention.

April 25, 2024

I made an appointment for 9:20 but my car was not even inspected until 11:10. To me that is not an acceptable wait time especially if you’ve made an appointment in advance. More

by Ceilbrooks12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
May 12, 2024 -

Coggin Toyota at the Avenues responded

I'm Jonathan Masanto, Service Manager at Coggin Toyota. I sincerely apologize for the delay in inspecting your vehicle after your 9:20 AM appointment. We understand that waiting for service, especially with an appointment, is frustrating. While we strive to meet appointment times precisely, unexpected situations can arise. Sometimes, a seemingly routine service can uncover additional issues during the diagnostic process, requiring more time from our technicians. This can unfortunately delay the start of work on other vehicles. We are constantly evaluating our processes to improve scheduling accuracy and communication. Your feedback is valuable in helping us achieve that goal. Please call me directly at 904-470-3730 to discuss your experience in more detail. We'd appreciate the opportunity to regain your confidence in Coggin Toyota.

April 23, 2024

Had a wonderful experience, Luke Imerini was very helpful in finding a car that met all of our needs! Will definitely be recommending to friends and family! More

by angelasitzler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Imerini
April 22, 2024

Rep. Very friendly from the moment I called and in person. And answer all my questions and always informed me about the vehicle. More

by Zlodivero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leah , Philip Martin
April 22, 2024

Good dealership- good customer service Timeliness and provides clear information Relable professionals for the car service More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius
April 22, 2024

The service manager was great. If it wasn’t for Ron I would never come back here again. There is no direction and very disorganized. I was standing there for quite some time befo More

by nkbonfig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron
May 02, 2024 -

Coggin Toyota at the Avenues responded

Thank you for taking the time to share your experience. I'm Jonathan Masanto, the Service Manager, and I sincerely apologize that the overall experience at our dealership wasn't up to our standards. I'm glad to hear your interaction with Ron was positive. We're committed to providing excellent individual service, but it's clear we have room for improvement in our reception process. Your feedback will be extremely valuable as we review and retrain our staff to ensure a smoother, more welcoming experience for every customer. Would you be willing to speak with me directly so I can get more specifics about your experience? Please call me at 904-470-3730

April 21, 2024

Excellent service from my salesman Austin Jorris and Bryan. I priced the 2024 Sienna with all the central Fl dealers and they all played games with prices. I don't mind traveling an hour to dealer when More

by sirimargie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin Jorris, Bryan Gering
April 21, 2024

In a word, professional. Derek and Danny are awesome. Very patient and very understanding to the fact that this is a major purchase and stressful in this day and economy. De More

by Ghostt021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Jones and Danny in finance
April 21, 2024

Thank you very much you took very good care of my 2017 2017 Chevy truck More

by gmichellesheffield26@gmail.com
Recommend Dealer
Yes
Employees Worked With
Service department
April 20, 2024

Most of my interactions with the service department has been with the reps that has taken care of any service I asked for on my vehicle and I give the 2 reps I've delt with 5 starts and they did a fantasti More

by Danny37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elmedin 5 starts to him
May 12, 2024 -

Coggin Toyota at the Avenues responded

Thank you for taking the time to share your feedback. I'm delighted to hear you had a positive experience with our service department and its representatives. They work hard to provide excellent service, and I'll be sure to share your kind words with them. I'm disappointed, however, that you didn't have a similar experience with our sales team. We aim to provide a professional and helpful experience for all our customers. Please call me directly at (904)337-6618, so I can better understand your concerns and see how we can improve. Sincerely, John Clark, General Manager Coggin Toyota

...
5
...