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Coggin Toyota at the Avenues

Jacksonville, FL

4.6
3,189 Reviews

11340 Philips Hwy

Jacksonville, FL

32256

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Showing 3,189 reviews

August 27, 2023

Outstanding customer service, knowledgeable and personable sales consultants, professional managers, and no mark-up above MSRP. More

by jdickerson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Scott, Bryan Gering, Mark Wootan
August 26, 2023

Kathleen did a great job with communicating and keeping me updated on my vehicle, above the automated system. Service was performed much quicker this visit than last. Great job! Thanks again! More

by jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
Aug 26, 2023 -

jc responded

Coggin Toyota at the Avenues Aug 26, 2023 jc Kathleen did a great job with communicating and keeping me updated on my vehicle, above the automated system. Service was performed much quicker this visit than last. Great job! Thanks again!

August 26, 2023

The dealership was clean and friendly. We worked with Jim over the course of a couple weeks and he was fantastic. We were very specific in what we wanted and he was very open and honest w More

by AppleSnapple
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Wootan, Jim Miller, Jim Miller
August 26, 2023

Jacob was efficient and very nice. I never have a problem when I bring my car in to this location. The entire staff is great More

by Re0410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Tabacek
August 25, 2023

I came in for tire rotation @9:45. The line was too too long. Out the door. My vehicle was ready @ 12:45. The worst service ever. More

by Darlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James D'Ambrosio
Aug 31, 2023 -

Coggin Toyota at the Avenues responded

Darlene, thank you for leaving a review. I apologize for the extended wait time you experienced during your recent visit for a tire rotation. This is not the level of service we aim to provide, and I understand your frustration. We are actively working to improve our efficiency to prevent such delays in the future. Your feedback is valuable, and we hope to have the opportunity to provide a more timely and satisfactory experience next time. John Clark, General Manager (904) 337-6618

August 25, 2023

Service and representative was great. I was in and out! I never have a problem when I go there! More

by sharona724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep 10
August 23, 2023

Wrong part was ordered for my car. Took off work for nothing. Had to order the new part (hopefully its the right one) and had to reschedule to another day. James however was very nice. More

by toyotablues
Recommend Dealer
No
Employees Worked With
James D'Ambrosio
Aug 29, 2023 -

Coggin Toyota at the Avenues responded

Thank you for leaving a review. I'm truly sorry for the inconveniences you've faced during your recent visits our dealership. Your experience does not align with our standards, and I apologize for any frustration caused by ordering the wrong parts and the miscommunication regarding your oil change. We appreciate your feedback, and we'll use it to improve our processes and ensure such issues do not recur. Your time is valuable, and we hope to provide you with a more satisfactory experience in the future. Thank you for bringing this to our attention, and we'll strive to do better. John Clark, General Manager (904) 337-6618

August 23, 2023

Ordered and purchased a 2013 Toyota Sienna. Primary contact was with Jim Miller. The experience was smooth and pleasant throughout. I believe that is the first time that I can say that for a More

by Peter G.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Miller, Jim Miller
August 16, 2023

Our experience with James and the service team is always excellent. Good customer service and minimal wait time. More

by M Pritchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James D'Ambrosio
August 14, 2023

Took less time to find the car that I wanted. Sales man was very nice and answered all our questions promptly and very helpful. More

by snoorjahan@hotmail
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Kushalman
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