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Coggin Toyota at the Avenues
Jacksonville, FL
3,284 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 30, 2023
It's has fast and friendly people working for them and I haven't had any bad experiences with them so far. So I continue to service my Toyota at that location. haven't had any bad experiences with them so far. So I continue to service my Toyota at that location. More
by jewel2964
Employees Worked With
Christopher Boykins
December 30, 2023
Loved buying my car there but service department is slow and did not communicate that when we scheduled a service appointment for a dash camera to be installed that the part wasn’t even ordered. We ended up and did not communicate that when we scheduled a service appointment for a dash camera to be installed that the part wasn’t even ordered. We ended up waiting 2.5 hours and just got out tailgate reset and filter changed. We don’t live close so half the day was wasted. We would’ve rather came when the part was actually there than have two separate appointments. Hopefully our next appointment runs smoothly and quickly and this was just an outlier. More
by Alexzandrea3
Employees Worked With
Unk
December 30, 2023
Good customer service. The salesman I had was named Luke, very honest guy and straight to the point. Immediately provided any information for questions I asked. Good The salesman I had was named Luke, very honest guy and straight to the point. Immediately provided any information for questions I asked. Good out the door price and standard fees were amazing to see. No hidden tricks what so ever. The finance guy Anthony was great to deal with as well. I was recommended to go to Coggin from a mutual friend because they do great business without ridiculous market price Adjustments. Very happy customer and will recommend Luke & Anthony to anyone looking for a vehicle. 2024 Camry TRD More
by Luis C
Employees Worked With
Luke
December 29, 2023
Long story short. It Took 2 hrs for an oil & filter change. I’ll keep this family friendly. That amount of time is ridiculous. At about 1 hr I received a text stating It Took 2 hrs for an oil & filter change. I’ll keep this family friendly. That amount of time is ridiculous. At about 1 hr I received a text stating I needed $1,200 of repairs. Three of the items listed upset me. A Balance & rotation was needed, however, I just had that 1 1/2 months ago at Costco. The other was i immediately needed a new battery even though the pic they provided said the test was ok. Just based on that, I refused all repairs. I waited another 30 mins and then went to payment desk as I couldn’t find advisor for at least 20 mins. I asked them the status of the car and they did not like me asking that. Rudely they said who is your advisor. I told them I could not find him. I asked them again to check on it. They said they would. They never did after waiting another 10 mins. So I asked to speak to a Manager. Once again they sucked. So I demanded to see a Manager. By this time I was frustrated & furious. A manager eventually looked after it. No apology, nothing. He also made me get my car in the parking lot. They always pull up your car. If I could give them zero stars I would. More
by howardbg
Employees Worked With
Payment desk Staff, Manager. 1 star
December 29, 2023
I was greeted inside in timely and professional manner. Service was completed sooner than expected. They even change the time on the walk to the creek time. I could not have asked for anything more from Service was completed sooner than expected. They even change the time on the walk to the creek time. I could not have asked for anything more from this experience . Thank you More
by Julian.thanos
Employees Worked With
Service consultant
December 29, 2023
New car buying experience at Coggin was the best I've ever encountered. Straightforward, no baloney. A long wait for the model I wanted, but well worth it. Jim Miller was great to deal with and made the ever encountered. Straightforward, no baloney. A long wait for the model I wanted, but well worth it. Jim Miller was great to deal with and made the process easy. There are few car dealers I'd recommend for new car buying, but Coggin is at the top of the list. More
by Retired in St Augustine
Employees Worked With
Jim Miller
