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Coggin Toyota at the Avenues

Jacksonville, FL

4.6
3,140 Reviews

11340 Philips Hwy

Jacksonville, FL

32256

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Showing 3,140 reviews

January 11, 2025

Fast, friendly, and reliable service . Always glad to do business with this dealership. Always there in emergencies More

by suabr45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron
January 10, 2025

I recently purchased a 2025 GR Corolla from Coggin Toyota. All I can say is it was the perfect car buying experience from the salesman, Anton, to the finance director. They went above and beyond to g More

by 108maxt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anton Palaj
December 21, 2024

This will be the last time I do business with Coggin. I waited 2-1/2 hrs. only to be told they ordered the wrong part and had to return the next day. More

by J9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Jan 03, 2025 -

Coggin Toyota at the Avenues responded

Thank you for sharing your feedback. I sincerely apologize for the inconvenience you experienced with the delay and the incorrect part. I understand how frustrating it must have been to wait only to find out the issue couldn’t be resolved on the same visit. I’d like to learn more about your experience and ensure this situation is addressed appropriately. Please contact me at (904) 470-3701 at your convenience. Your time and satisfaction are very important to us, and I hope to have the opportunity to regain your trust. Sincerely, John Clark General Manager Coggin Toyota

September 04, 2024

Coggin had possession of my 2006 Impala for a total of 8 days, 2 trips. Reason for taking car in was due to sporadic cranking problem. Battery was tested and ok. Coggin claimed the "Module" needed to be More

by gaillennon18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hopper
Sep 13, 2024 -

Coggin Toyota at the Avenues responded

Are you sure that this review is not for Coggin Chevrolet we have no records of your visit here at our dealership, however because we are closely affiliated we do see records there. Please advise.

August 20, 2024

IN MY VIEW ,THIS DEALERSHIP IS THE BEST TOYOTA DEALERSHIP IN TOWN. GOOD SELLECTION AND FAIR PRICING. I BOUGHT 5 CARS AT COGGIN FOR MY FAMILY IN THE LAST 3 YEARS AND I'M HAPPY WITH MY DEALS.BECAUSE OF THEI More

by ERIC
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
ERIC SHIPLEY, OUTSTANDING MANAGER, Emmanuel Ayemhenre
August 19, 2024

I had a 1pm appointment and waited almost 4 hours for a tire rotation/balance and a wheel alignment. I later find out my car was ready but nobody at the service center ever made me aware. Nor was there an More

by jeremyapope@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Waterman , Michael Siech, Justin Williams , Mark Wootan, BRENT COX, Jim Miller
Aug 31, 2024 -

Coggin Toyota at the Avenues responded

Jeremy, we appreciate you sharing your feedback and understand your frustration with the wait time you experienced at our dealership. It's never our intention to have guests wait longer than expected. While we're committed to providing efficient and timely service, it sounds like there were some communication breakdowns that led to this extended wait. We'll be reviewing our processes and communication procedures to ensure this doesn't happen again. We want all our guests to feel informed and valued throughout their service experience. We also want to assure you that we strive to make sure our guests are aware of the status of their vehicle. Our goal is to ensure that every guest feels informed. We recognize that your time is valuable, and we're disappointed that your expectations weren't met. We value your business and hope to have the opportunity to regain your trust and provide a better experience for you in the future. I’d like the opportunity to discuss this situation further and see how we can address your concerns. Please reach out to me at (904) 470-3730. Best regards, Jonathan Masanto Service Manager

August 09, 2024

Great experience at this dealership. Emmanuel Ayemhenre and I worked out a great deal. Bought a new 2024 Prius and drove it home that night. More

by banyan241
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emmanuel Ayemhenre
August 09, 2024

Went to browse and came home with a new Toyota Tacoma truck. Anton Palaj was very helpful in showing me around and answering all my questions. He pointed out a truck that he said I couldn’t walk away fro More

by msgrda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anton Palaj
August 08, 2024

Great Service dept! Chris Garcia and John Schaefer both helped get me in and out quickly with new tires and alignment. Oh, the shuttle driver George is pretty cool, too More

by JTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Garcia, John Schaefer, George
August 08, 2024

I was able to purchase a great car with ease. I want to express my gratitude once again for the salesman's ) extensive knowledge and excellent search skills, which made the car-buying experience More

by suyunhan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke