Coggin Toyota at the Avenues

My sales person was outstanding. I couldn't have been more pleased with him and I would recommend him to co-workers, family and friends. The experience with the dealership was not pleasant. I received an more pleased with him and I would recommend him to co-workers, family and friends. The experience with the dealership was not pleasant. I received an approval from Wells Fargo. After purchasing my vehicle I changed jobs to the exact same position at a competitor at a higher salary. I was told my approval was withdrawn. I offered to return the car but instead they decided to get my deal re-approved. I supplied current paystubs from my current employer. I was sent an e-mail that I was re-approved. I was asked for one more pay stub a week later and I supplied it and was told Wells Fargo would be calling me for an interview. I never received one piece of paper in the mail. I never heard anything in e-mail after this and over two months later I was told to bring the car back. Nobody communicated to me that your staff gave the wrong phone number to the Wells Fargo team. I understand these things happen but not two months later. I believe the law states you have ten days to rescind. I believe you broke the law and illegally took the car back. I will go elsewhere for my next car purchase. Because I am in the middle of closing on a house I am waiting until after closing and then I will go elsewhere. More

It was a pleasure to buy my 2011 Corolla as this dealer, still remember the good experience. I would go back if I decided to buy a 2012. still remember the good experience. I would go back if I decided to buy a 2012. More

Because everytime I come here they are very nice to me. I have been to others (Keith Pearson) and was not treated well. Ron ALWAYS has a friendly smile and jokes with me all the time and I can be a difficult have been to others (Keith Pearson) and was not treated well. Ron ALWAYS has a friendly smile and jokes with me all the time and I can be a difficult person to deal with especially when it comes to spending money... More

Service writer excellent. Called dealer and got price quote over phone for battery replacement. Invoice was higher than quote and had a charge for "shop supplies" listed at 7% of invoice.I regularly use quote over phone for battery replacement. Invoice was higher than quote and had a charge for "shop supplies" listed at 7% of invoice.I regularly use Coggin for oil changes and am accustomed to this fee as a part of oil service ($2.00 or so). However, adding 7% to service invoices without prior disclosure is, in my opinion, unethical and is nothing more than a surcharge to increase profit. I would like to know what supplies cost $17.50 and are necessary to change a battery. Maybe you use disposable wrenches. Service writer adjusted invoice to quoted price and was very professional. I hope that in the future your company will consider ammending price structure as purchase decisions are made assuming a "bottom line" price. More

Professional, courteous and timely completion. Service advisor explained what will be done and what and when for the next device level. Venza drives very well. advisor explained what will be done and what and when for the next device level. Venza drives very well. More

This is my 4th purchase (13, if you include my family) from Coggin Toyota...I wouldn't buy a car from any other dealership! Mike, Joe, and Christine provided seamless service and made this transaction fu from Coggin Toyota...I wouldn't buy a car from any other dealership! Mike, Joe, and Christine provided seamless service and made this transaction fun, and easy!! I love my new Prius!!! Why shop around when the BEST is in the heart of Jacksonville! Thanks Coggin!!! More

Jan Conner is helpful, knowledgeable, and able to interpret the customer's description of the problem. She does not talk to the customer in a condescening manner, but makes you feel comfortable. She interpret the customer's description of the problem. She does not talk to the customer in a condescening manner, but makes you feel comfortable. She keeps you informed of the progress of your service. Jan is intelligent, cheerful, encouraging and a pleasure to deal with. More

Bill and the dealership worked with me to finalize this sale prior to the 121 credit union sale and it was greatly appreciated. Would come here again when it's time for another vehicle. sale prior to the 121 credit union sale and it was greatly appreciated. Would come here again when it's time for another vehicle. More

Both Nick the sales person and the business manager we did the paper work with, great job! I like their location for service and courtesy shuttle. did the paper work with, great job! I like their location for service and courtesy shuttle. More

My latest trade and purchase at Coggin Toyota is by far the best vehicle experience to date. My trade, an 08 FJ Cruiser, purchased from Mike Hicks in 2009,was carefully assessed and a fair price establishe the best vehicle experience to date. My trade, an 08 FJ Cruiser, purchased from Mike Hicks in 2009,was carefully assessed and a fair price established. The new vehicle desired was found and price presented with the trade allowance. Easiest negotiation ever. My salesman, Mike and the sales manager, Greg, showed genuine interest in my complete satisfaction and were very attentive to both the product and my search criteria: colors, features, etc. Their sincerity, honesty, professionalism and the respect they show the customer is outstanding, qualities rarely found in the auto industry. They were so attentive that you would have thought they were buying this vehicle for themselves. These guys are keepers for sure and demonstrate the very best customer service skills. I also must mention Tony in the parts department who has been a great resourse for information on accessories for the new FJ Cruiser. Again, he shows total focus on the customer and follow through on everything. The accessories were there in a day and he never failed to call me. My most recent service experience was with Don Hollingsworth who guided my decisions with professionalism and expertise, taking complete care of all my service needs. In addition, when doing my initial paperwork for the new FJ, Jonathon Shultz showed patience with the complicated paperwork, with complete and thorough explanations. Everything was completed expeditiously and with a genuinely sincere interest in me and my satisfaction. To boil it all down, I, the customer have been made to feel like part of a family. And I like that. And apparently many others do too, because there is always alot of activity in the showroom and the service area. I love my second FJ and I really love my dealer, Coggin Toyota at the Avenues. More