Coggin Toyota at the Avenues

Sales Manager Lost the Sale Salesman was great, but the manager was rude and said wasn't going to fix the problem I brought to their attention. Never going again! Salesman was great, but the manager was rude and said wasn't going to fix the problem I brought to their attention. Never going again! More

Worst Service Experience Ever We chose Coggins Toyota because we were so disappointed in Keith Pearson from a sales perspective. We ultimately purchased our 2014 Sienna from Gatorl We chose Coggins Toyota because we were so disappointed in Keith Pearson from a sales perspective. We ultimately purchased our 2014 Sienna from Gatorland Toyota who dealt with us honestly, directly and fairly. So now we need service and thus we chose Coggins. Which seems to have been a mistake. We scheduled an 11:15 a.m. appointment on Tuesday, July 7th and arrived promptly at 11:15 a.m. Charlie told us he would check on how long it would take to replace a seat heater (we told the service personnel during the 15,000 mile service the seat heater had stopped functioning and were told Coggins would order the part and make the repair during the 20,000 mile service). One hour later we tried to find Charlie to find out the status - we were told by Charlie's supervisor Charlie had gone to lunch and the service department was just starting the seat heater repair which we were told would take at least 3 hours. We are PISSED. We sat patiently for one hour with no information - only to be told we were expected to wait at least another 3 hours. Don finally came out and apologized (too late at this point) - it took another 45 minutes to locate a rental car - and then the icing on the cake. We had heard nothing by 11 a.m. the following day so we called only to find out service personnel had until 6 p.m. and we should not expect the car until then. Well that just sealed the deal on our NEVER returning to Coggins. Got a call at 3 p.m. the vehicle was ready - changed our schedules entirely and came to pick up the vehicle - THEY COULDN'T FIND THE VEHICLE OR THE KEY!!! Keith Pearson here we come. More

As FroM Day One Super This Dealership has provided me with the best car buying experience I've ever know in addition to my service appointments. I want be surprised when t This Dealership has provided me with the best car buying experience I've ever know in addition to my service appointments. I want be surprised when they become Jacksonville's number one dealer regardless of make Nathan Brooken Camry Owner More

Duane was great! Duane was patient and informative. He helped making a car purchase a good experience and we are so happy with our decision and love our new vehicle. Duane was patient and informative. He helped making a car purchase a good experience and we are so happy with our decision and love our new vehicle. More

Excellent service The service department was very helpful and was willing to answer all my questions. I have been going to this service department since I bought my To The service department was very helpful and was willing to answer all my questions. I have been going to this service department since I bought my Toyota and every time I have gone there they have been nothing less than friendly, helpful and understanding. I was apprehensive about going to a service department without a male being with me because of the history of females being taken advantage of. I have not had anyone take advantage of me because of a perception that I don't know anything about cars. I will continue to have them service my car, even after my service contract runs out. More

Great New Car Purchase Experience Wonderful experience purchasing a new Toyota Camry last week. Best car shopping/buying experience I've ever had. All of my questions were answered a Wonderful experience purchasing a new Toyota Camry last week. Best car shopping/buying experience I've ever had. All of my questions were answered and the selection of vehicles was great. I will definitely be having my service handled there and will be recommending the dealership for new car sales. More

Excellent service Dealership is very customer oriented and very easy to deal with. Service department takes very good care of the customer. Plan to be back Michael A Dealership is very customer oriented and very easy to deal with. Service department takes very good care of the customer. Plan to be back Michael A More