Coggin Toyota at the Avenues

Cheaters The service people, sales persons at Coggin Toyota at the Avenues are complete cheaters try to make money from customers as much as possible. This is The service people, sales persons at Coggin Toyota at the Avenues are complete cheaters try to make money from customers as much as possible. This is the last time I am buying Toyota vehicle. It looks the Toyota company make a deal with dealers and come up with BS extended warranty policy. Here is the story. I bought Toyota Sienna vehicle from this dealer this year around May month. This guy named Mark Wootan charged me additional 4000 dollars for extended warranty which covers all internal and external repairs. He gave me a letter as a proof. Now its not even 7 months after buying the vehicle and one of the tire blown out. I went to this dealer again and tried to explain the Service advisor John Vanecek that I bought the vehicle here and I have extended warranty. This guy is not even listening to me and always coming up with one statement that extended warranty covers only engine. It looks he is a complete idiot and does not know anything about Toyota extended warranty. At last he charged me for the new tire and did not repair TPMS, Blind Spot monitor and ABS. He is coming up with additional 400 dollars for repairing. These are the people we can take as an example how dealers cheat when buying vehicle and what they will do when it comes for repairs. More

Why do I need an appointment I make an appointment and you don't get to my vehicle until 2 hours later? A simple tire rotation doesn't take that long. I ask for my car back becaus I make an appointment and you don't get to my vehicle until 2 hours later? A simple tire rotation doesn't take that long. I ask for my car back because km tired if waiting and was told they have it now an hour later still waiting. For a 10 minute job to be done. Rediculous unorganized unprofessional. Will never go back definitely don't recommend!!! More

Worst..Never go here I had spoken to a rep at the dealership about a car listed for purchase. He made a good offer and asked me to come down to the showroom the same day. I had spoken to a rep at the dealership about a car listed for purchase. He made a good offer and asked me to come down to the showroom the same day. When I went there after a couple of hours, they completely backed out and started showing me higher priced cars. The saleman was extremely rude and said unneccessary things that were very mean. I can never trust such people and never do business with them. More

Red Team Rocks! I took my Camry in for an oil change and to make sure the car was ready for a road trip. I was immediately greeted, a service advisor took the pertin I took my Camry in for an oil change and to make sure the car was ready for a road trip. I was immediately greeted, a service advisor took the pertinent information and showed me to the waiting room. I didn't have an appointment, but my car was ready in less than hour. Everyone was friendly, knowledgeable, and efficient. Definitely a positive experience. I'm sorry I don't remember names. More

Good experience with my purchase The purpose of my visit was to purchase a new vehicle. This was my first time at this dealership and it was a good experience. They were willing to ne The purpose of my visit was to purchase a new vehicle. This was my first time at this dealership and it was a good experience. They were willing to negotiate and we were able to come to a fair agreement on the final price. For the most part, they were straight forward and it didn't feel like they were trying to rip me off or cheat me. When it came time to fill out the paperwork, they offered for me to purchase an extended warranty. Pay careful attention to the change in finance terms (monthly payment AND number of months) if you decide to purchase the warranty, to make sure you understand exactly how much extra it will cost you. More

Service Department Given Toyota a bad name! I have owned several Toyotas and do my own service. I have change motors in Toyotas that had well over 300,000 + miles. I know Toyots inside and out! I have owned several Toyotas and do my own service. I have change motors in Toyotas that had well over 300,000 + miles. I know Toyots inside and out! However recently I ran out of time and decided to use their Service. Big Big Big "mistake" it cost me More time and almost more money than the Low mileage 4Runner is worth! I read my own codes using the Toyota SST 09843-18040 tool. I knew what the problem was when I took it to them for their diagnostic test and service estimate. Their estimate seemed high so I took it to Goodyear for another estimate. Goodyear wanted about the same price. The reason was because Toyota was the only place to buy this part. So I called Tom the Service advisor and made sure they quoted the part that I knew needed to be replaced and the same part that Goodyear found needed to be replaced. (Toyota customers Please be aware that I could read the codes and Goodyear could read the codes too). When I drop the 4Runner off with Tom I confirmed the exact part that was to be replaced per the quoted estimate and verified that parts department had the part!! Repair should have been completed within 4 hrs. Instead 4hrs later I am told that the part in storeroom is wrong and the correct part would be delivered in 5 days. 5 days later they call me and tell me that the computer is bad and cannot read codes. It took several high blood pressure hours to get them to just replaced the part that I told them to replace and had agreed to have replace over a week before. What a pain and time consuming ordeal! I truly wished that I had had time to do this repair myself to begin with or just had Goodyear do the work. For those out there that do not know how to service your own Toyota take it some where else or be prepared to be a victim of this Service Center. By the way Tom did appoligze when we picked up the 4Runner and appoligze a second time when we found grease prints all over the drivers seat. I wonder if the the mechanics are the problem!! Either way the Service department at Coggin has problems. I still love and will own a Toyota ....but I will take to heart the "reviews" that are seen on the internet if I ever need service done by others in the future. Buyer beware!! More