Coggin Toyota at the Avenues

Collision sensor failure My service tech took very good care of me and my needs took the extra time for evaluation and they still were not sure of problem but they were conce My service tech took very good care of me and my needs took the extra time for evaluation and they still were not sure of problem but they were concerned enough to let me take a rental car overnight so I didn’t have to wait any longer in the service department .That personal touch meant a lot to me thanks Coggin More

Outstanding Service John listened to me and patiently answered all my questions. He was friendly and made the entire process easy, it was a pleasure doing business with h John listened to me and patiently answered all my questions. He was friendly and made the entire process easy, it was a pleasure doing business with him. More

Great Experience! I reached out to several Toyota dealers via email requesting quotes on a vehicle I was interested in. Coggin came back with the best price, and did no I reached out to several Toyota dealers via email requesting quotes on a vehicle I was interested in. Coggin came back with the best price, and did not play any games making the deal. I visited several other dealers while trying to make this purchase, but there always seemed to be a tricky numbers game associated which seemed like they wanted to confuse you instead of giving you a straight up cost on the vehicle. It was not like this at Coggin. I showed up at their dealership, and was purchasing a vehicle within an hour of arriving. In addition, it was at the lowest cost I had found anywhere else. I dealt entirely with Richard Scott who is in their internet sales department, and would highly recommend him. He was very courteous, straight forward, and helpful during the entire process which definitely went much smoother and quicker than I had anticipated. Great experience, and will be going back to see them on future purchases for sure. More

Hard to reach but honest and trustworthy. Representative very busy and hard to get in touch with at times. But tried diligently to solve the problem and was very honest in evaluation and gave Representative very busy and hard to get in touch with at times. But tried diligently to solve the problem and was very honest in evaluation and gave a good deal with what we needed to be done. More

No issue so far All is good so far during Toyota Care 2 year maintenance plan. It also depends on the service advisor you choose to work with. Ron Pablacion, I worked All is good so far during Toyota Care 2 year maintenance plan. It also depends on the service advisor you choose to work with. Ron Pablacion, I worked with, is attentive and professional. Thanks. More

Excellent Service Awesome people to work with would def come back! Choose Coggin Toyota as you place to buy used or new! Thank you guys so much for all your help l. Awesome people to work with would def come back! Choose Coggin Toyota as you place to buy used or new! Thank you guys so much for all your help l. More

Water leak on satellite antenna versus windhield Arrived at 2 PM to have a possible headliner water leak assessed. Was not updated about my trucks status until 4 PM which was a couple of hours later Arrived at 2 PM to have a possible headliner water leak assessed. Was not updated about my trucks status until 4 PM which was a couple of hours later. I had to initiate an update from customer representative at the counter to get answer from the technician . As a customer, I was very frustrated in trying to obtain an honest answer. I also felt like all the factual finidings along with my pictures of water leaks did not even matter. It did seem one sided as Reben's voice escalated during several of his explanation as he demanded me to place my hand in the headliner and without first giving me a chance to explain what I was experiencing first hand. So we were brought outside to simulate the water leak with a pressure washer but as we headed towards the back there was a sly remark by one of the employees, "It's one of those days!" (*Noted) Upon completing and explaining where the water leak could have originated from, Tony (technician) gave us his professional opinion. As we headed back to checking out, I saw Tim entering Reuben's office and standing beside him and clearly heard, "You have one of those Customers......" After hearing Tim's statement and noticing him laughing I approached him and asked whether my situation is a laughing matter. Tim and Ruben denied and replied, "No we wouldn't do that." It was strikingly odd that when I entered Ruben's office the converstion got quiet then stopped. As my wife and I were getting ready to leave, I questioned Ruben's integrity about what he and Tim were talking about because I distinctly heard them. Ruben did in fact deny talking with Tim because he said he was busy entering information in the computer. It sure did not appear like that when they were both clearly engaged in conversation while moving their lips when the first words you hear are, You have one of those customers.........My wife and I decided to give you our business because we trusted you and because of the rating on the your website. At the end of our service we feel our experience definitely does not match up to your rating which we went by the internet. Now my quesion to you is how PROFESSIONAL and TRUSTWORTHY are these employees of yours? More

Where to buy a new car and everything was very good I had a good experience everyone was kind to staff was kind no complaints at all I will recommend others to go Juan is a knowledgeable person and k I had a good experience everyone was kind to staff was kind no complaints at all I will recommend others to go Juan is a knowledgeable person and knows his job well More

Customer Service I had a great experience with my service advisor Carl. He was very thorough with his recommendations and straightforward with what needs were the most I had a great experience with my service advisor Carl. He was very thorough with his recommendations and straightforward with what needs were the most urgent. More

2011 Toyota Camry Hybrid Brought my car in for an oil change and Carl assisted my issues with expert knowledge about my car. He even brought attention and detail to recommenda Brought my car in for an oil change and Carl assisted my issues with expert knowledge about my car. He even brought attention and detail to recommendations on future repairs and helped me when to get them done. More