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Coggin Toyota at the Avenues
Jacksonville, FL
3,189 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 02, 2024
Had a scheduled appointment with service to replace my power steering hose. Arrived and they removed the power steering hose. Then they didn’t have the part. Offered me a rental until they could repa power steering hose. Arrived and they removed the power steering hose. Then they didn’t have the part. Offered me a rental until they could repair mine, then just replaced my old hose. Said they should have it the next day. I left with my vehicle. I called my service advisor twice the next day and left messages and never heard back. Disappointed that I spent my afternoon and didn’t get my vehicle repaired and then no one responded to my calls the next day. I shall see how this pans out. I will call again Monday. More
by eqisgolden
Employees Worked With
Jonathan Masanto
March 02, 2024
John, our service advisor, has been excellent every time we have come in for service. He is a great communicator and is very attentive to the issues and works with the team to resolve them. we have come in for service. He is a great communicator and is very attentive to the issues and works with the team to resolve them. More
by Michael.kinaszczuk
Employees Worked With
John Schaefer
March 02, 2024
Majority of the people are very pleasant with great customer service. I’m just not sure about my brakes. They say it’s normal for the sound that I hear in the brakes but I don’t know. customer service. I’m just not sure about my brakes. They say it’s normal for the sound that I hear in the brakes but I don’t know. More
by Smithjacqueline1947
Employees Worked With
Leah
February 28, 2024
Just the most professional, knowledgeable and hard working salesman (Juan) my wife and I have ever dealt with. I’ve had some really bad experiences and this one gave me new found faith in the car buyi working salesman (Juan) my wife and I have ever dealt with. I’ve had some really bad experiences and this one gave me new found faith in the car buying experience. More
by Ssmsculver
Employees Worked With
Juan Tafurt
February 28, 2024
Arrived at 10AM; Departed at 1PM. 3 hours for an oil change and tire rotation. No updates the whole time. And that's with an appointment. 3 hours for an oil change and tire rotation. No updates the whole time. And that's with an appointment. More
by nbtzyy2
Employees Worked With
DJ May
February 28, 2024
I brought in my car for a steering issue that required parts not readily available. I was provided with a loaner car and told to expect my car by the end of the following day. I got a call mid-morning tha parts not readily available. I was provided with a loaner car and told to expect my car by the end of the following day. I got a call mid-morning that the parts had arrived and were installed, may car being available. The entire process was smooth and painless. More
by aaronholzer
Employees Worked With
Ron Poblacian
