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Coggin Toyota at the Avenues

Jacksonville, FL

Overview
Reviews
4.6
3,186 Reviews
Call Dealership (904) 470-3797
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11340 Philips Hwy

Jacksonville, FL

32256

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Showing 3,186 reviews

May 11, 2024

Great customer service and skilled technician; fast repair, nice facility, flexible appointment, convenient fast food bar More

by Charleshung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ
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May 09, 2024

Excellent service in a timely manner. I would definitely recommend their services to anyone needing their vehicle updated! More

by nth2ak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Martin
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May 08, 2024

Spot on responsiveness with helpful feedback from Chris Boykin. All questions answered and job completed to my satisfaction. More

by traveler2612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative Chris Boykin
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May 08, 2024

Service tech was very pleasant, customer-driven, knowledgable, and helpful. Will be a loyal customer. More

by Keke6321
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmedin
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May 06, 2024

Martin jose who is not a good dealer who doesn’t speak or take care properly More

by Razz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Jose
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May 23, 2024 -

Coggin Toyota at the Avenues responded

Thank you for sharing your feedback. I'm John Clark, the General Manager at Coggin Toyota, and I apologize that your experience with Martin did not meet your expectations. We value every customer and strive to provide excellent service. Please call me directly at +19043376618 so we can discuss your concerns and find a way to make your next visit a positive one. We appreciate your business and hope to regain your trust.

May 04, 2024

James was very helpful in explaining what my vehicle needed and answered all my questions. The waiting area is pleasant and I love the fact that there is no volume on the TV’s! More

by Frances Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hoffman
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May 01, 2024

Coggins Toyotas at the Avenues in Jacksonville is the Best, I am always satisfied with their service advisors recommendations. Good Job! More

by Caraballot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Martin
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April 29, 2024

Dealership was able to give best OTD price with minimum intervention which is important for those crunched for time. More

by Scott
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leah and Eric
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April 29, 2024

Intake clerk diagnosed my truck without a test drive. Needless to say his diagnosis was wrong and my vehicle is still not fixed More

by andreratliff2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Boykin
Report | Print
May 07, 2024 -

Coggin Toyota at the Avenues responded

Thank you for sharing your experience with us. I'm sorry to hear about the issues you've encountered with your vehicle. Your feedback is valuable to us as we strive to improve our services. I would like to personally look into the matter and discuss the specifics of your visit to ensure we address any concerns and work towards resolving the issue with your vehicle. My name is Jonathan Masanto, Service Manager, please feel free to reach out to me directly at (904) 470-3730. Thank you for bringing this to our attention.

April 25, 2024

I made an appointment for 9:20 but my car was not even inspected until 11:10. To me that is not an acceptable wait time especially if you’ve made an appointment in advance. More

by Ceilbrooks12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
May 12, 2024 -

Coggin Toyota at the Avenues responded

I'm Jonathan Masanto, Service Manager at Coggin Toyota. I sincerely apologize for the delay in inspecting your vehicle after your 9:20 AM appointment. We understand that waiting for service, especially with an appointment, is frustrating. While we strive to meet appointment times precisely, unexpected situations can arise. Sometimes, a seemingly routine service can uncover additional issues during the diagnostic process, requiring more time from our technicians. This can unfortunately delay the start of work on other vehicles. We are constantly evaluating our processes to improve scheduling accuracy and communication. Your feedback is valuable in helping us achieve that goal. Please call me directly at 904-470-3730 to discuss your experience in more detail. We'd appreciate the opportunity to regain your confidence in Coggin Toyota.

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