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Coggin Toyota at the Avenues
Jacksonville, FL
3,118 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,118 reviews
March 11, 2024
I have been coming to this dealership since I was about 16 years old with my very first car and I have never been hustled like I did this past weekend. I was going in for my routine check and fixing for my 16 years old with my very first car and I have never been hustled like I did this past weekend. I was going in for my routine check and fixing for my car. After paying for the fix and getting ready to get into my car and leave I was approached by a man who works for Toyota/clear cut glass company (don’t quote me on the name of this company but it was for car windows). I had a small dent in my glass that I had repaired by my insurance years prior and had no issue with the small cover repair. This man came to sell glass in order to repair my window. It was never even suggested by the Toyota worker I was working with that day AND this man did not approach asking if I wanted the service, it was hustled into me. He then kept the conversation going as friendly as possible while pressuring me to sign into my insurance app and calling over a fellow coworker to take my cell phone and put in a claim with my insurance. I was utterly fuming. I don’t like to be rude to people and I knew I could cancel this claim, however don’t hassle people when they are trying to get into their car and leave. The amount of pressure from 2 individuals was ridiculous. I have never been treated that way in all the years I have come there. If there is a service that is collaborating with Toyota then the individual that we see at the desk should suggest it when paying the bill, if we deny then no one needs to approach us and not when I’m in the middle of trying to sit down and leave at the end of my visit. More
by ABATANGELO_G
Employees Worked With
Juan Bravo
March 09, 2024
Very helpful and professional! !! The service advisor was friendly and explained everything. Will keep looking for deals that save me money 😀 !! The service advisor was friendly and explained everything. Will keep looking for deals that save me money 😀 More
by jamesdgarvin
Employees Worked With
Service Dept.
March 05, 2024
Sean made our visit pleasant. Probably the best thing about the dealership is they did not tack on ADM (additional dealer markup) for my 2024 Prius Prime, a very difficult model Probably the best thing about the dealership is they did not tack on ADM (additional dealer markup) for my 2024 Prius Prime, a very difficult model to find! Two weeks after putting down my deposit, Sean called saying the vehicle was in and everything was ready when we went to pick up the vehicle. Sean spent time with us making sure we understood all the wireless connectivity features. The new Prius is a completely changed vehicle from our 2022 Prius, with much more power and a sleek, modern design! More
by mrento1994
Employees Worked With
Sean Wilhelm
March 03, 2024
We’ve bought 4 cars here but the last one —a RAV4–was the best experience. The salesman, Anton, gave us a thorough orientation to the car and went above and beyond for some details —like salvaging our gate b best experience. The salesman, Anton, gave us a thorough orientation to the car and went above and beyond for some details —like salvaging our gate bar code decal! We love our new vehicle and had a pleasant sales experience. More
by tsgreaves
Employees Worked With
Anton Palaj
March 03, 2024
Friendly and helpful. I always have a great experience taking my car in. The courtesy shuttle service is awesome! Thank you Coggin! I always have a great experience taking my car in. The courtesy shuttle service is awesome! Thank you Coggin! More
by annaskyefort
Employees Worked With
Chris Hornsby & George with the shuttle
March 02, 2024
Had a scheduled appointment with service to replace my power steering hose. Arrived and they removed the power steering hose. Then they didn’t have the part. Offered me a rental until they could repa power steering hose. Arrived and they removed the power steering hose. Then they didn’t have the part. Offered me a rental until they could repair mine, then just replaced my old hose. Said they should have it the next day. I left with my vehicle. I called my service advisor twice the next day and left messages and never heard back. Disappointed that I spent my afternoon and didn’t get my vehicle repaired and then no one responded to my calls the next day. I shall see how this pans out. I will call again Monday. More
by eqisgolden
Employees Worked With
Jonathan Masanto
