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Coggin Toyota at the Avenues

Jacksonville, FL

4.6
3,172 Reviews

11340 Philips Hwy

Jacksonville, FL

32256

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Showing 3,172 reviews

April 21, 2024

Thank you very much you took very good care of my 2017 2017 Chevy truck More

by gmichellesheffield26@gmail.com
Recommend Dealer
Yes
Employees Worked With
Service department
April 21, 2024

In a word, professional. Derek and Danny are awesome. Very patient and very understanding to the fact that this is a major purchase and stressful in this day and economy. De More

by Ghostt021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Jones and Danny in finance
April 21, 2024

Excellent service from my salesman Austin Jorris and Bryan. I priced the 2024 Sienna with all the central Fl dealers and they all played games with prices. I don't mind traveling an hour to dealer when More

by sirimargie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin Jorris, Bryan Gering
April 20, 2024

Most of my interactions with the service department has been with the reps that has taken care of any service I asked for on my vehicle and I give the 2 reps I've delt with 5 starts and they did a fantasti More

by Danny37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elmedin 5 starts to him
May 12, 2024 -

Coggin Toyota at the Avenues responded

Thank you for taking the time to share your feedback. I'm delighted to hear you had a positive experience with our service department and its representatives. They work hard to provide excellent service, and I'll be sure to share your kind words with them. I'm disappointed, however, that you didn't have a similar experience with our sales team. We aim to provide a professional and helpful experience for all our customers. Please call me directly at (904)337-6618, so I can better understand your concerns and see how we can improve. Sincerely, John Clark, General Manager Coggin Toyota

April 19, 2024

Ease on getting an appointment, cleanliness, professionals from receiving to completion of maintenance. Thanks to Ron Poblacion. More

by Bgrospevfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Poblacion
April 19, 2024

The best service advisor across the nation is Chris Garcia with Coggin Toyota. You are awlays in great hands while dealing with him/Coggin Toyota. More

by cody.ethan.mcleod
Recommend Dealer
Yes
Employees Worked With
Christopher Garcia
April 17, 2024

Poor customer service and overcharging for oil change when coupon attached for incompetent service advisor More

by Christian menzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Boykin
Apr 23, 2024 -

Coggin Toyota at the Avenues responded

Christian, I'm sorry to hear about your experience. Providing excellent customer service is our top priority, and I regret that we fell short of your expectations. I'd like to learn more about your visit to address these concerns. Please contact me directly at (904)470-3730 so we can discuss your experience further. I'm committed to ensuring that we resolve any issues and regain your trust in our service. Jonathan Masanto, Service Manager

April 17, 2024

Got my 20000 mile service on my Highlander today. Had a good experience and the staff was effective and friendly More

by DelIsle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Astraf
April 16, 2024

Long wait for oil service. Pleasant service rep. Not sure if fluids topped. Spare tire was not inflated. It’s at 25. I’ll have to figure how to fill it. Overfill on other More

by ZoomZoom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRENT COX, Jim Miller, Ali Astraf
April 15, 2024

Had service done on my vehicle a total of 6 times. The last 3 times have been a nightmare. My car was hit by another car during servicing. They had my vehicle for a week.. the time before they lost my More

by Kurt
Recommend Dealer
No
Employees Worked With
Jonathan masanto
Apr 28, 2024 -

Coggin Toyota at the Avenues responded

I am extremely sorry to hear about the series of unfortunate events you've experienced with our service department. This is certainly not the standard of care and precision we aim to uphold, and I understand your frustration and disappointment. We take these concerns very seriously, and I am personally investigating each of these incidents to ensure that we address and correct our service processes immediately. Your safety and satisfaction are our highest priorities, and it is clear we have not met these standards during your visits. I would appreciate the opportunity to speak with you directly to better understand your experiences and discuss how we might regain your trust. Please contact me at your earliest convenience at [phone number]. Your feedback is crucial for us to make necessary improvements. Thank you for your honesty, and I look forward to the chance to speak with you. Best regards, Jonathan Masanto General Manager

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