Coconut Point Ford

Fun To Buy Our sales consultant Ralph Carmona was not deterred when we decided the Escape was too small, and he eagerly showed us an Edge. We actually enjoyed hi Our sales consultant Ralph Carmona was not deterred when we decided the Escape was too small, and he eagerly showed us an Edge. We actually enjoyed his company and comments while test driving and his efforts to obtain favorable purchase terms made the sale go better. The GM Bobby Collins helped out a lot with some additional options and Ulysses Campbell was instrumental in providing us with Ralph's professionalism. The Finance Manager Bob Bean explained the money and other administrative items so we could easily understand them. The education Ralph provided was very beneficial as we learned about all the electronic and other features. All in all it was a pleasant experience. More

Best customer experience ever My sales professional was Levi and that's what he was a true professional. He had great knowledge of his products and showed us great dedication. He w My sales professional was Levi and that's what he was a true professional. He had great knowledge of his products and showed us great dedication. He worked hard on getting us the best car for the best deal. The GM Bobby Collins was super great and he shows us as the customer that he goes the extra miles to ensure customer satisfaction. This dealership has to be rated the number 1 Ford dealership hands down More

Miracle workers that truly care about their customers! I had some problems with a vehicle I had bought there. I needed help getting out of that vehicle and into a new one, and they went above and beyond an I had some problems with a vehicle I had bought there. I needed help getting out of that vehicle and into a new one, and they went above and beyond anything I could have imagined to make it happened. From treating us like VIP's to calling a bank president to lower the rate that much more. Couldn't have asked for a better bunch of people. Bobby the General manager there is the man in charge and he knows what it means to take care of a customer and true loyalty to his customer base! His sales team, and finance dept, and the people he surrounds himself with are top notch to the core. I will never go anywhere else to buy a car! More

Not a way to treat a lady in the service department . Three days ago my friend took her car in for an oil change and tire rotation. She knows very little about cars and I told her she just bought it and i Three days ago my friend took her car in for an oil change and tire rotation. She knows very little about cars and I told her she just bought it and it was not time for that yet. Well come to find out the tire light in her car kept coming on so she asked them to rotate the tires and find the problem. Well today the tire light is back on and I had her come over and we used all of my husbands tools and tire plug kit since he was at work. Oh yes they rotated her tires took her money and told her there was not a problem, the service guy even told her he reset the warning light. What a joke these guys are, I mean really you had the tire off anyway? Or is this a sign that the tires were not even taken off of the car? This dealership should really be ashamed of themselves as not all women want an education in cars or how to repair the little thing. This so on chose and trusted a nationally known brand and was taken advantage of like they were a sleezy repair shop who charges customers based on what they can get away with More

I wanted you speak with you on a bad experience I received today while trying to get my car worked on from the service department. It all started on Saturday, 3/5/2014 Saturday----I spoke with Mike received today while trying to get my car worked on from the service department. It all started on Saturday, 3/5/2014 Saturday----I spoke with Mike in the service department to schedule an appointment for Wend to get my AC fixed. The appointment is set and I am told to use the drop box if I was going to drop the car off before normal hours of business. Tuesday---I call to confirm my appointment for Wend, This is when I was informed that there is no record of my appointment, but not to worry as I can make a new appointment now. LOL Wend--03/05/2014----I drop my car off at 4:15AM and use drop box to leave keys. There are no envelopes, so i just drop the keys into the box. I was told on tuesday, that a service tech will call me in the morning to give me an idea of the status of my car. So today around 10am, I have yet to receive my phone call. I then call the dealership and speak with the service department, I was informed my car was in line to be looked at and there is no update. At 2:00, I have a co worker drop me off at the dealership where I am prepared to wait to get my problems resolved. The tech informs me that my car was not worked on because the job takes longer then the time they had left in the day. LOL, why wasnt I told this at 10am when I called to check status??? So I go into the service managers office to speak with him and thats where the xxxxxxxxx really started flying. Your manager informs me he spent 1 hour looking for my phone number that he did not have, he used sources such as google, yellowpages, etc. I am prepared to write an review on google, yelp and any other source of reviews I can write on. Too many excuses and unprofessional workers at your dealership. This was my first experience at your dealership and hate to say it, but I wont be back nor will any of my associates. Please feel free to contact me More

This dealer is horrible, no service perspective at all. We had a Taurus dead battery on a late Sunday afternoon, had Ford cust svc send a jump start with a tow company, he told us dead battery, enough juic We had a Taurus dead battery on a late Sunday afternoon, had Ford cust svc send a jump start with a tow company, he told us dead battery, enough juice to get to an advance auto parts and get new battery right away, send receipt to Ford. We did so; spent 2 hrs having Ford lousy customer svc tell us no way to get reimbursed , except go to nearest ford dealer with receipt and they should. Coconut Point refused to do anything, told me "you chose to buy from Tami ami ford, go there", was horrible. This is no way to treat customers, local especially. I called Tami Ami and a very professional GM told me to just email the receipt and they'd send a check right away. That's service, that is only reason I may again consider buying a Ford product and if I do, ONLY FROM TAMI AMI. Coconut Point Ford is the reason we STOPPED buying Ford 15 yrs ago; save yourself the trouble, any dealer that lousy at service shouldn't sell you a car. Go to Tami Ami! More

I went in to look at a new Taurus and was very surprised by the very friendly salesperson, Tom Spicer. He went out of his way to help me and I'm sure to refer my friends to him. by the very friendly salesperson, Tom Spicer. He went out of his way to help me and I'm sure to refer my friends to him. More

I purchased a 2012 Ford Fusion with low miles. The sales staff was friendly and this was the best car buying experience I have had. Ben made buying a car easy and I would definitely recommend the dealership staff was friendly and this was the best car buying experience I have had. Ben made buying a car easy and I would definitely recommend the dealership to my family and friends. I like my new car & returned for some minor maintenance & everything was taken care of as promises. More

The Pre-owned sales manager added a warranty to my sales contract without disclosing this information up front. Once it was brought to his attention, he was not aware of the rationale for the transaction. T contract without disclosing this information up front. Once it was brought to his attention, he was not aware of the rationale for the transaction. Then, he insisted that I keep the warranty or the bank will add points to my loan. He also advised me that i can cancel after i receive the car (The car needs to be delivered). After asking is this standard practice for the dealership, he would not respond. To the question. He threatened to cancel the deal at one point and then told me that I was stuck with the car. Unlike me, please watch your contract for any additional charges and have them to disclose every charge. #lessonlearned More

I drive a truck and need to downsize, and Im not a fan of cars! Tiffany sold me on the Fusion, I love the car! cars! Tiffany sold me on the Fusion, I love the car! More