Coccia Ford Lincoln Mercury

Good buying experience Our sales person was Brad Dwyer. From the moment we walked in Brad made us feel comfortable & at ease. We were interested in a Lincoln MKC. Brad was e Our sales person was Brad Dwyer. From the moment we walked in Brad made us feel comfortable & at ease. We were interested in a Lincoln MKC. Brad was extremely well informed about the MKC's features which he explained to us in detail. Price negotiation was pleasant. Absolutely no pressure to buy and Brad never tried to push options we didn't want or need. We never felt rushed. After we purchased the car Brad said he would come in at any time to deliver it to us, even if it was at a time he was not scheduled to be at work. When we picked up the car Brad explained the features & electronics in detail. A few days after we took delivery, Brad called me to see if we liked the car & if we had any questions. He said to call him at any time if we do have questions. Brad is a real class act. I would recommend him highly if any of my family or friends are in the market for a Lincoln or Ford product. More

Awesome 1st Lease Experience My experience at Coccia Ford Lincoln Mercury and with sales representative Kevin Uren has been wonderful to date. This was my first time leasing a veh My experience at Coccia Ford Lincoln Mercury and with sales representative Kevin Uren has been wonderful to date. This was my first time leasing a vehicle, and I made sure to research online first. This dealership beat all the ongoing deals I saw, and Kevin worked with me so I was able to stay within my budget for monthly payments. He also made sure to check for possible discounts (recent college graduate, etc.) and apply the ones I met. Everyone I spoke to was friendly, and Kevin took time to go over the controls and make sure I was comfortable in the Ford Fusion I leased. He let me know I could call him anytime with questions. For anyone looking to buy or lease a vehicle, you should at least check in at Coccia. I get the sincere feeling that this is a dealership where on-going relationships are important. They won't just push you out the door; they're there if you need them after purchase. More

Third Lease This is my third lease with Coccia Ford, and a returning customer could not be a better review. I have had nothing but excellent service when dealing This is my third lease with Coccia Ford, and a returning customer could not be a better review. I have had nothing but excellent service when dealing with Coccia Ford. I would highly recommend the dealership and my salesman Marcus. I have worked with Marcus on all three of my leases and he is committed to getting a great deal and a vehicle that fits his customers. More

Very happy!!! The people at coccia ford Lincoln made my first car buying experience very pleasurable. They were very mindful of the monthly payment range I wanted t The people at coccia ford Lincoln made my first car buying experience very pleasurable. They were very mindful of the monthly payment range I wanted to stay in. The gentleman who dealt with my deal was nothing but nice to me and my mother. He wasn't trying to force me to buy the car unlike other dealerships I dealt with. He had answers to all my questions and even helped clean my car since the detailing people went home for the day. I would definitely recommend cocccia ford Lincoln to anyone looking to buy a new or used car!!! I will definitely go there first in the future! More

service department I bought a pre owned certified 2013 lincoln mks. After a week had some issues with the car. Not only did I get the cat for a steal for the make, mod I bought a pre owned certified 2013 lincoln mks. After a week had some issues with the car. Not only did I get the cat for a steal for the make, model,and option package. Every issue I had with the car was addressed quickly and efficiently for the most part. I have one issue with the car that hasn't been resolved. A piping nouse in the front end but I'm confident that it will be fixed shortly. Definitely recommend this dealer. More

Bad Service Purchased a used car June 2014 have had it in for little stuff and little stuff to fix the little stuff. The CD player did not work and have been told Purchased a used car June 2014 have had it in for little stuff and little stuff to fix the little stuff. The CD player did not work and have been told it is not covered even with it being part of the sale and description of the car. This dealership is only interested in keeping there money not the customer. We received excellent service when we purchased a new f250 in 2012 while living in MI the home of Ford Motor Co would recommend going to a dealer closer to MI for better service. More

The guys were very helpful and patient! A+++ Dave R. is a great worker along with all the other salesmen. Car is amazing, color is amazing. Ford should bring the dark side back for 2015 A+++ Dave R. is a great worker along with all the other salesmen. Car is amazing, color is amazing. Ford should bring the dark side back for 2015 in the fusion, everyone that sees it loves it. More

Very positive experience! I just purchased a Ford Taurus from Coccia Ford-Lincoln in Wilkes-Barre, PA, and the experience could hardly have been more positive. I recently re-lo I just purchased a Ford Taurus from Coccia Ford-Lincoln in Wilkes-Barre, PA, and the experience could hardly have been more positive. I recently re-located to this area, and I have no contact with anyone in this region, much less at this particular dealership (or any other). For starters, there was no aggressive approach; I did not feel accosted from the second I arrived. My wife Debbi and I were comfortable browsing through the lot, and we were then professionally approached by sales professional John Kuna. He tactfully found out our wants and needs in a vehicle, and worked patiently with us as we narrowed our search. A couple of test drives later, we had our vehicle. Our trade-ins (times 2) were evaluated by their assesor, Frank. An initial misunderstanding (instigated by me) led him to professionally turn the assessment over to another gentleman. He apologized profusely, and explained that he did not want the transaction to have negative undertones, so he was allowing his colleague to take it from there. Unnecessary as that step was, it added to the dealership's obvious concern for customer satisfaction. After filling out the requisite credit apps--and finding ourselves car-less and without a ride anywhere for what was going to be a 3-hour wait for approval (due to their 2nd finance manager's day off, leaving them with only one), our sales pro John Kuna offered us a ride--20 minutes away--to our residence. This was at a time that the lot had several customers, but he prioritized us, even at the possible expense of losing customers. Once again, much appreciated. About 2 hours later, our phone rang, and John informed us of our finance approval. With my wife's work scheduled to begin within the hour (which she resigned herself to being late for), we hurriedly ran to the dealership, where we were swiftly hurried into the office of the finance manager, Barry Williams. He had every form highlighted with a red mark for my signature, and a yellow for Debbi's. This allowed for quicker processing. He was terrific! We got it all done, and Debbi made it to work just on time. The experience was so refreshing, yet it did not stop there! John Kuna called me within the hour at my house, and asked where Debbi was working...because he wanted to FILL HER CAR UP WITH GAS! Again, he left the lot, spent what must have been 45 minutes to further service an already-satisfied customer, and left her with a gassed-up vehicle. I found this to be incredible. My hat is off to the entire team at Coccia Ford. A special thanks to John, Frank, and Barry are important, as well as the others who ran our vehicle through processing, the service bays, and everyone else I'm sure had something to do with the transaction...and our satisfaction. Thanks all at Coccia Ford for helping us with what is usually a maze to walk through, filled with uncertainty and concern, and making it a positive time. Matt Pearce West Pittston, PA More

pleasant atmosphere Coccia always makes me feel comfortable. I believe they are very honest and I never have a hassle. The service department is great when it comes to ex Coccia always makes me feel comfortable. I believe they are very honest and I never have a hassle. The service department is great when it comes to explaining your vehicle work. More

Tangi was exceptionally considerate when scheduling my urgent appointment the other day . She made it imperative that the was car was squeezed into the already busy schedule and was very understanding of urgent appointment the other day . She made it imperative that the was car was squeezed into the already busy schedule and was very understanding of my last minute stop. More