Cobb County Toyota - Service Center

60,000 mile service at $530.00 and left with almost flat tir second time with poor service, didn't know first trip they broke lug off tire and broke the lock in wheel lock with out telling me until I had low ti second time with poor service, didn't know first trip they broke lug off tire and broke the lock in wheel lock with out telling me until I had low tire. Next time 60,000 mile service 530.00 dollars left with nearly flat tire light was on most of the 60,000 is visual was wondering how they did the inspection and even looked ? two times is enough More

Terribly rude and condescending service This review is specifically for the service received (or rather, not received) from the Service dept, specifically adviser Taylor Guzowski. Went in fo This review is specifically for the service received (or rather, not received) from the Service dept, specifically adviser Taylor Guzowski. Went in for a CEL that was throwing 3 codes, all interrelated, the main culprit which was an O2 sensor failure covered under warranty. Had the work done and paid to take care of one other related issue. At this point my wife who had taken it in had to be admitted to the hospital so I took over dealing with this once I got back into town from work, at which point we suddenly got news there was another $500+ worth of work. Turns out all were "recommended", 1 of which was almost entirely unnecessary which I immediately refused. For the other recommended replacement of a sensor, I tried to get information on the part and the costs, with which she immediately became defensive and downright condescending when I said I would buy the part myself and bring it in. But in all her infinite wisdom, decided to lecture me on how only Toyota parts are covered under warranty, using it as almost a veiled threat, while completely oblivious to the fact that the part I was buying is made by the OE manufacturer for Toyota, but she couldn't care less. Due to her unwillingness to confirm the part needed I ended up getting the wrong part, at which point I had had enough and said I would take the car as is. Overall, worse experience with a service adviser I can remember. You can bet I won't be going back there for a xxxx thing, which is a shame considering the friendly service I received at the cashier when checking out, one bad apple can ruin it for an entire establishment though. Oh and the kicker, now hearing a noise that wasn't there when we took it in, will be keeping an eye and ear on it. More

Went in for a brake service, left with a brake problem I took my 2012 Tundra in for a brake service and when I got it back I had a vibration. Suggested that they do some rechecking to make sure that all th I took my 2012 Tundra in for a brake service and when I got it back I had a vibration. Suggested that they do some rechecking to make sure that all the parts were installed correctly and I got the run around. I was told by the service manager Dennis Zullo that I should get a second opinion to which I told him they should have done the work correctly to begin with. However he didn't like what I had to say so I was asked to leave, at which point I called the other dealership owned by the same person and got my second opinion from one of the advisors there. His opinion was that the brakes should have been disassembled and checked for faulty parts or improper install (finally someone gets it) problem is I was told not to come back. No problem. If your willing to send a customer away because you think your right and they are wrong you don't deserve my business. BEWARE!!! If they do it wrong it's your problem at this particular dealership. More

Horrible experience with service dept. I called for a price on a 40,000 mile service, The service rep quoted me a"sale"price of $44.99, after I gave him the specifics of my car. I have had I called for a price on a 40,000 mile service, The service rep quoted me a"sale"price of $44.99, after I gave him the specifics of my car. I have had my car serviced there many times prior. When I arrived the female service rep said it would be $99 !!! She said that was the price for regular oil not synthetic. When I explained my phone conversation she said it does not matter, he quoted the wrong price. Even though any service rep should have known that my model uses that kind of oil. The best part was when she said I could have the price if they put In regular oil, even though the manual said NOT to use it! The manager was of no help and inferred that I was lying and also said I could have the regular oil if I wanted. They cannot be trusted!! More

Worst Service Department Experience I Have Ever Had I have been an owner of a 2008 Toyota Camry since brand new and this is by far the worst experience that I have had in the service department. I had t I have been an owner of a 2008 Toyota Camry since brand new and this is by far the worst experience that I have had in the service department. I had to wait 2 hours for just a basic oil change and then have them tell me that there are several things wrong with my car (other than my oil consumption problem)that are just not true. I am very disappointed in this service department. I have never had to wait this long for just a basic oil change. Where I am to go to get my 2008 TOYOTA CAMRY Serviced Correctly? My parents are having the same issues when they get their 2008 TOYOTA CAMRY serviced. More

Service Consultant Winston Anderson Winston Anderson does a great job providing excellent customer service at Cobb Toyota. He is very professional and courteous. He is a great asset to Winston Anderson does a great job providing excellent customer service at Cobb Toyota. He is very professional and courteous. He is a great asset to that service team. More

Misdiagnosed Cruise Control Comp-Costs Customer, not Deaer Paid Cobb County Toyota for inaccurate diagnosis of faulty cruise control computer. After the misdiagnosis I noticed that my parking lights were no l Paid Cobb County Toyota for inaccurate diagnosis of faulty cruise control computer. After the misdiagnosis I noticed that my parking lights were no longer flashing when engaging/disengaging alarm system. Immediately reported it to Cobb County Toyota, where they made excuses and denied responsibility. The only thing worse was when their service manager, Jimmy, eluded to time spent by their technicians being more valuable than the customers, as I spent four days of my time dropping the car off for continued misdiagnosis. More

Winston knows how to take care of his customers! I went in for an oil change and to have a noise related to my steering column checked out. Unfortunately, it was a very expensive fix, but Winston And I went in for an oil change and to have a noise related to my steering column checked out. Unfortunately, it was a very expensive fix, but Winston Anderson did everything he could to make it as affordable as possible. He also provided a rental car for me while the car was in the repair shop. His customer service skills were great and I'm glad I had the opportunity to work with him. He went above and beyond. -dd More

Fantastic Customer Service!!! J.Paul Had an alternator go bad on a certified pre-owned corolla, talked to service mgr. Jimmy Smith and after some checking saved me close to $900.00 for a Had an alternator go bad on a certified pre-owned corolla, talked to service mgr. Jimmy Smith and after some checking saved me close to $900.00 for a factory alternator as I was covered under my pre-owned certified policy. I will never buy a car that is not certified. Toyota stood by what they said, But besides the money the kindness shown to me from all was great the entire service department.was very kind and it goes a long way with me!!!!! , More

pleased customer I had a nice experience with your service manager Jimmie Smith. He was very knowledgeable and had great customer service. Jimmie is definitely a keep I had a nice experience with your service manager Jimmie Smith. He was very knowledgeable and had great customer service. Jimmie is definitely a keeper. Thanks! More