Cobb County Toyota

It was an overall great experience. Definitely will recommend Jeff to future car buyers. He was wonderful. Thanks toyota for your service and all you've done for me. recommend Jeff to future car buyers. He was wonderful. Thanks toyota for your service and all you've done for me. More

He was very informative and helpful. He explained everything very well and showed us everything we needed to know. He had a great attitude and was very kind towards us and the customers. everything very well and showed us everything we needed to know. He had a great attitude and was very kind towards us and the customers. More

The experience with Cobb County Toyota was very bad, but it was not because of Kent Givens. Kent was professional, courteous and helpful at every turn. Our problems came with the management at the dealers it was not because of Kent Givens. Kent was professional, courteous and helpful at every turn. Our problems came with the management at the dealership in general. We worked with Kent over the phone on a purchase because we were over 50 miles away and we didn't want to come across town unless we were sure we were going to buy the specific used Honda we had found. We came to an agreement and we left to cross town to meet Kent at the dealership. It was Kent's day off and he was going to come in just for us to do the deal. He talked to his GM before we left who told him he'd get the vehicle cleaned up for our arrival. Upon us just getting across town, Kent called us on our cell and told us they had sold that vehicle and just told him when he arrived at the dealership. It doesn't seem like Cobb County Toyota cares much about it's customers or employees if something like that is allowed to happen. More

I had the best experience I've ever had at Cobb County Toyota. Kent and Hamilton went above and beyond to help me get a car that is brand new and affordable. They didn't try to sell me anything ex County Toyota. Kent and Hamilton went above and beyond to help me get a car that is brand new and affordable. They didn't try to sell me anything extra that I didn't need or want and I was in & out the dealership in 90 minutes. I was extremely happy with my overall experience and will return in a year to get the vehicle that I really want. More

My experience at Cobb County Toyota was exceptional! No one enjoys car shopping, most people feel like they have to be on guard and untrusting of car salesmen. My guard was up, but quickly came down after one enjoys car shopping, most people feel like they have to be on guard and untrusting of car salesmen. My guard was up, but quickly came down after meeting and working with Grant. He was personable, friendly and kind. His primary goal was to give me great customer service and get me the car that I wanted. I did not purchase a Toyota, but an Infiniti FX that I got for a steal in my opinion! There are no dealer fees at Cobb County Toyota so that is a plus. Financing was relatively painless and easy, I didn't feel pressured to add things I didn't need. Grant took the time out to go over all the in's and out's of the car before I drove off the lot and that was extremely helpful. I will recommend this dealership any day, but if you go ask for Grant Guzowski. You won't be disappointed. More

Brad was GREAT, he never pressured me to buy, and was very nice. I was sent to him by Stephanie and Judy Ferguson who a week ago bought two cars from him and I would highly reccommend him to any one goin very nice. I was sent to him by Stephanie and Judy Ferguson who a week ago bought two cars from him and I would highly reccommend him to any one going to the toyota dealership. I could not be happier with the car I bought yesterday! More

All peronnel were most helpful and attentive to my needs...there is added value with each of the people that worked with me to finalize the deal...the dealership is very customer focused..this is the needs...there is added value with each of the people that worked with me to finalize the deal...the dealership is very customer focused..this is the second our family purchased here...service is also excellent...I have recommended dealership and salesman to all my acquantances More

I initially filled out some online info regarding the trade in value on my car. I was contacted back pretty quickly by a sales rep by the name of Grant. After speaking with Grant on the phone,who was ext trade in value on my car. I was contacted back pretty quickly by a sales rep by the name of Grant. After speaking with Grant on the phone,who was extremely nice and helpful. I came to the dealership to check out their used Tacomas. Grant was actually able to get me into a brand new Tacoma, which I was much happier with. It was a refreshing car buying experience! Everyone at the dealership worked hard to get me into the truck I wanted! If the service department is as good as the finance, and sales departments. I will never have a complaint. I would send my friends and family there to do business any day! More

I recently had my worst ever service experience and still, no Cobb County Toyota representative has contacted me. I guess customer satisfaction or retention is not part of their business model. 1. I still, no Cobb County Toyota representative has contacted me. I guess customer satisfaction or retention is not part of their business model. 1. I left my car after hours Wednesday night, 3/27/13, asking for a call back and 3 services: check for a burning smell from a possible oil leak, an oil change, and rotate my tires. 2. At 5:45pm Thursday I called, to find out that no one had worked on it. 3. The impatient service attendant did not listen to me on the phone or in person when I arrived an hour later to pick up the car after he said “the service” would be done by 6:55pm for free. 4. “The service” turned out to only be the oil change and he insisted that he never said that he would check for the oil leak. 5. He continued to make multiple wrong assumptions, yell at me, embarrass and intimidate me in front of other employees and customers. Ending with his repeated demand for me to call his service manager. 6. This is the kind of bullying that people are arrested for. 7. He sent a text to his service manager and talked to him on the phone while I was standing there waiting for my still unfinished car. That service manager has still not contacted me. I guess one dissatisfied customer doesn’t really matter. 8. When I got the car, there was a ratchet left on the engine, the oil was overfilled and a puddle of oil was on the bracket below the filter increasing the burning oil smell. 9. I found the reason for the burning smell. There was a leak in the oil pan. 10. So the ‘free oil change’ should never have been done and had to be re-done when the leaky gaskets were finally replaced by another service department. Considering the number of Toyotas that my family has purchased and had serviced at Cobb County Toyota, I am surprised at the way it is being run today. I hope they continue to employ that attendant and service manager that care so little for their customers. Their behavior will continue to run off customers. More

Grant Guzowski made it a very easy and plesant experience buying a new car, I didn't think that was possible. Thank You!! There was no pressure at all. buying a new car, I didn't think that was possible. Thank You!! There was no pressure at all. More