Cobb County Toyota

I recently called several Atlanta area Toyota dealers getting a price on a 2010 Rav4. We totaled our Toyota sienna and since my wife was borrowing her dad's car we told Todd Knight the sales guy we had getting a price on a 2010 Rav4. We totaled our Toyota sienna and since my wife was borrowing her dad's car we told Todd Knight the sales guy we had to buy a car by Sat (Feb 27,2010). Cobb county Toyota was one of the first dealers I called because we live about 30 miles north of Chattanooga. I called approximately 8 or so dealers (there are 19 Atlanta area dealers) and got a range of prices on the same exact car, same MSRP,options and even same color, etc. After my last call the best price was Toyota South (one exit past the airport). Before going with Toyota south I wanted to give Cobb county a last chance to beat Toyota souths price. I called and asked for Todd Knight (the sales guy who had given me the first price) and he was off. I ended up talking to Rob Smith (the new car sales mgr.) and told him I would like to do buisness with them since they were alot closer to me. I told him the price and he said he would match it. I told him he could at least beat it a little and so he beat their price by $75 dollars. He sent me an email of the price, car options on it and it was the Rav4 as described and I told him we had a deal. He said he would see us Sat morning.(very nice to deal with at this point of the deal). About 6 pm that friday night Todd called me up told me they would have the car cleaned up for me put it inside and he would see me Sat morning. Fifteen minutes later I get a call from Rob Smith and he tells me the price did not include their documenation fee of $396.50. I had his price itemized out including their starting MSRP,car price with options, packages, documentation fee, leamon law fee, etc. When I told him the price he had given me included the doc fee he told me I was a liar. He told me that 2 or 3 dealers had been calling and saying I had been calling them too.(that was a lie because Todd Knight later called me and said dealers don't do that) He yelled at me and was the most unprofessional car sales person I have ever dealt with in my 52 years. I told him because of his attitude and the way he talked to me that I would not buy it no matter what the price. My opinion is when he found out that Toyota south didn't have the car I wanted on their lot and Cobb County did, he thought he had me painted in a corner since I needed the car that next day. Later Todd Knight and I told him I was going to buy at Toyota south. All he wanted to do was cut Toyota South down and that he looked at their inventory and they didn't even have it on their lot. He told me that I would get down there and it wouldn't have the options on it we asked for and they would change the price,etc. He said they were one of the smallest Toyota dealers in Atlanta and they couldn't do the deal. We called Toyota south Sat morning and by around noon they had secured the car. We gave them a deposit over the phone drove down and got the exact Rav4 Toyota south described at the price they said it would be. The sales person Roderick Cambell and the new car sales mgr Eric Anderson were very nice. There were no lies from Toyota South. I would buy from them again. This is the third car we have bought in Atlanta in the last year and including all the cars I have ever bought the experience with Cobb County Toyota was absolutely the worse car experience I have EVER HAD. More

My husband and I came in with a specific car in mind that we had found on the internet site and Grant was helpful in finding the vehicle and answering all the questions we had about it. He was never pushy a we had found on the internet site and Grant was helpful in finding the vehicle and answering all the questions we had about it. He was never pushy and that was great too. When we got to the 'fun' part of crunching numbers, he did not waste our time and was willing to work with us on a price. As far as car buying experiences go, this was very enjoyable and fairly simple. More

I email for a price quote and was given a very good price first time. They had the vehicel cleaned ready to go when I arrived and the whole process went better than I could have expected. Provided excellent first time. They had the vehicel cleaned ready to go when I arrived and the whole process went better than I could have expected. Provided excellent price first time around and quick in and out. More

We were not impressed at all by this dealership anymore. Totally different experience than when we bought a car from there just 3 years ago from an awesome saleman that was no longer there. The sales peopl Totally different experience than when we bought a car from there just 3 years ago from an awesome saleman that was no longer there. The sales people we met on our recent visit did not seem knowledable and not only could not answer fairly simple standard questions, but did not even seem to care, or say "Good question - I will find out for you." We were surprised that in this economy, most everyone we spoke to there seemed to have an attitude and could really care less if we bought a car or not. The salesmen who were not immediately rude were just apathetic and did not have any energy or care. We went there 2 weekends in a row and spoke with different people who each gave us different information and both were wrong as we found out later at Marietta Toyota where we bought our car an hour after we left Cobb County Toyota!). Do not believe a word out of their mouths...double-check everything they say with a different dealership. They were so extremely rude and condescending to us when we were basically a quick sale for them, and they should have been thankful! When we wanted a different color of car than they had in inventory at the time, they went ballistic and multiple people were rude to us and basically yelling at us and treating us like we were idiots. They actually had the color we wanted on the lot (which is how we saw it), but they said they could not add the features we wanted to the ones we saw out there, as they were lower models. They told us the color we wanted was not a good color, so it could be months before they get one in again...basically further insulting us. Even the manager became very rude to us, when he was actually very friendly to begin with. Then they proceeded to badmouth other Toyota dealerships, calling Sany Springs Toyota "Slippery Springs," etc. I have never seen such childish unprofessional behavior from MULTIPLE people! We were such an easy sale, too, which is what is so crazy. We spent a haklf hour there teh first weekend just to check things out and then another half hour and we were ready to buy. Instead of listening to what we wanted and pleasantly trying to assist us in getting that, they just got belligerent when we would not buy something that they had directly on the lot. So, we called Marietta Toyota while we were there, and they had 2 of the cars with the color we wanted, so we decided to check it out. The people at Cobb County remained mad and did not even say goodbye to us or tell us to feel free to shop around and come back. I knew right then and there that I could not give any business to these people again on principle alone. Maybe this economy will help those businesses with good customer service thrive and put these other ones in their place someday. When we arived at Marietta Toyota, we had a completely diffeent experience from the start. Great customer service, fair price, pleasant attitudes, very professional...can't say one bad thing about the place! We also found out that Cobb County Toyota had lied to us and said that we could not get factory Nav and leather added to an LE model car and that we would have to buy an XLE for that and pay a lot more. We were willing to do after market, but they further lied and said that the car we pointed out on their lot could not have that added because it was a lower model. Marietta Toyota said they could add those things to the same car that Cobb Co. said they could not...AND, to top it off, they said it would be factory installed at a Toyota facility in Gwinnett County, rather than after market. They also said they are partnered with 150 other dealerships and could get us teh car we wanted with everything already if we would like them to search. We opted to just take the one on the lot and have the items be factory installed. So the impossible was indeed very possible, as we are living proof! Hope Marietta Toyota thrives for their great customer service! More

oh my god this dealer is a complete joke. the general sales manager, george rollins, is a rude jerk. he was rude to my fiancee by talking down to her. they try to make everything so personal so i won't sales manager, george rollins, is a rude jerk. he was rude to my fiancee by talking down to her. they try to make everything so personal so i won't hurt their feelings. my objective when buying a car is getting the lowest price possible. they couldn't beat, meet, or even go $1 under MRSP. i said we're done b/c i have a better offer and thanked him for his time. the salesman thru a fit and walked out of his office before we did. nice manners. george rollins comes running out while we were driving away and asked what went wrong, we told him and he said we're making it harder on ourselves. sure we are....we got the same model, year, trim, with a sunroof and smart key at the non-negotiable price you offered. this dealer is so bad, i'm not even offended by their unprofessionalism. we were laughing at them all the way home. now we're laughing at them in our new car! go to marietta toyota or lithia springs. More

I was thinking about trading in my 93 Mazda MPV to take advantage of the Cash For Clunkers program with another SUV, and I fell in love with the Highlander. I contacted Cobb County Toyota and a few other advantage of the Cash For Clunkers program with another SUV, and I fell in love with the Highlander. I contacted Cobb County Toyota and a few other dealerships to see what they have in stock, and Cobb County Toyota's Internet Sale Manager, Maurik, emailed me back with the options & price I wanted. I was happy with the price, and I called him back to arrange a test drive which I couldn't get in touch with him that whole day. 2 days later, I called Maurik and was told he was in a meeting, and he'd call me back, and he never did. I got really frustrated, so another 2 days later, I've decided to drive down the dealership to meet this guy, and was told that he went on vacation so I was assigned to another salesman, Grant Guzowski. He looked up the vehicle that Maurik and I were talking about, and he informed me that the car was sold a few days back. I finally understand why Maurik never called me back... I asked Grant if I could test drive a Highlander w/ the options I wanted, and he left for a few mins and came back with the keys. We drove around a few blocks and were just talking and he seemed very friendly, professional and knowledgeable on the vehicles. After the test drive, I went to his office and filled out few paperwork and told him the colors/options I wanted on the 09 Highlander. I know the color combination I want on the vehicle is rare (I searched the whole Southeast region with no luck), and he came back and offered me a few vehicles w/ the options I want except the color. At that point, I was ready to buy the car, and the color he offered wasn't that bad (from Classic Silver Metallic to Dark Gray metallic). Since the car has the same options, Grant offered me the same price that Maurik offered me on the Internet. I agreed to buy the car, and since the car was at the port, I asked if I could add some options to the vehicle. Grant spent the time and took me to the Parts dept, and talked to the Asst. Parts Manager, Charles Roddy. Charles looked up the parts I wanted and gave me a few quotes, and he seemed very knowledgeable as well. A few days later, my car was delivered to the dealership, and I got a phone call from Grant and George (the Sales Manager). I went by there that afternoon, and tried to pick up the vehicle, but I was missing some paperwork that's required for the Cash4Clunkers program, so Grant couldn't hand over my new car keys. But while I was there, Grant was doing alot of legwork to ensure that's the only paperwork I need to get the $4,500 for the trade-in. I was very pleased with his enthusiasm and he was definitely helpful. I went ahead and paid for the car, but went home alittle disappointed w/o my new car. After I got home, I called him (after business hours) and told him I would be back the next morning to pick up the car w/ the required paperwork. He informed me that he has a doc's appointment, but he told me to look for Kent (another salesman?) in the morning to give the paperwork to him, and he told me he has filled up the 20 gallon gas tank on my new Highlander (even though the sticker says 6 gallons). I was again pleased with him. The next day I went by there, and talked to the Sales Manager, George, and he was being very polite. He remembered my name from the phone conversation we had and I was impressed. He thanked me and helped me locate Kent very quickly and off I go with my new car. A few hours later, Grant called me on my cell phone and wanted to make sure everything went smoothly. And he offered me to go back when the weather gets good (been raining ever since I bought the car), and they will get the car washed for me. In addition, he said if I have any questions w/ all the 3rd row seats work, please go by the dealership and he would give me a rundown on how everything works. Overall, I think this is one of the best car buying experiences I've encountered. Grant Guzowski has been very professional, and he was not pushy like some of the other sales people at the other dealership. I will definitely go back to do my services with Cobb County Toyota. P.S. I gave a 4 for Customer Service because Maurik wouldn't contact me back to tell me the vehicle I wanted has been sold. More

I went to this dealership to purchase a new Sequoia with my wife. The salesman was actually very good and professional. I believe his name was Tom. Everything was great and we thought this would be a gre my wife. The salesman was actually very good and professional. I believe his name was Tom. Everything was great and we thought this would be a great car buying experience. However things went south very quick. We went to see the Finance Rep and he turned into a brutal, underhanded, unprofessional extended warranty salesman. He started off by saying this is what your payment will be with the 7yr/100k mile warranty. I told him I was not interested in an additional warranty. He said well your payment will be this much for the 7 yr/72k warranty, again I said no. I told him I don't want the warranty. He told me that I was gambling and nieve for thinking that cars don't break down. He said that buying a car with as many electical components and navigation as the Sequoia has I need it because they will quit working. I told him that I would think that electical issues and navigation bugs should be evident and present themselves before the manufacturer 3yr/36K mile warranty expired. He said they usually don't and that it is very common to have ongoing problems. I told him that I would think that Toyota would make quality vehicles. He then got upset and aggitated after I turned down the warranty at least 5 times. I then asked him if this "Fidelity Warranty Services" was the manufacter warranty meaning Toyota. He said "Yes". He said that it is a Manufacturer warranty. That "Fidelity Warranty Services is owned by Toyota Corp." and is an "umbrella company of Toyota". This is a lie. He continued to pressure me in front of my wife and 3yr old son for at least 10 straight minutes at 8pm until my wife felt uncomfortable about the quality of the vehicle and she went ahead and felt like she had to get it because Toyota is a inferior product. More

Let this review be a warning for experienced and novice car buyers alike; Stay away from Cobb County Toyota. It’s just not worth the trouble! I am an experienced car buyer and have purchased no fewer than car buyers alike; Stay away from Cobb County Toyota. It’s just not worth the trouble! I am an experienced car buyer and have purchased no fewer than 15 Toyotas and other cars over the years. I am not an impulse buyer and I do my research prior to making a new or used car purchase. I researched the 2009 Toyota Camry XLE and decided on the package I wanted and the price I was willing to pay. Cobb County Toyota was one of 8 dealerships I contacted, and appeared to be the best place to buy the car I wanted at the price I was willing to pay. During the purchasing transaction I suddenly felt like I was transported back in time to the old traditional way of buying cars. All at once extra charges began to appear on the paperwork, and changes to the features agreed upon entered into the picture. This was to be a cash sale with a seemingly straight forward price and package. When I get that little feeling in the pit of my stomach that something is not quite right, I realize that I am getting a warning to beware. When the Sales Manager tells me that he’s doing me a favor when he backs out the “port fees” and then adds them back in only charging me once instead of the usual two or three times, then I know that I’m getting ripped off in ways that I probably don’t even know. Typically I don’t care how the dealership breaks down the numbers as long as the bottom line is the amount we agree upon for drive-out. However, when a Sales Manager looks me in the eyes and lies to me with a smile and straight face, then makes it my fault that we can’t come to an agreement, I don’t need to look at the numbers any more. I just need to buy from another dealership. Don’t go to this dealership for any reason. No matter how experienced you are, these people will do their very best to rip you off and make you smile while you are getting robbed. We all know the car dealers have to make a profit. Cars are just like any other commodity bought and sold in the world. But there is no reason to put yourself through the hassle of “Old Style” car sales any longer. There are plenty of other dealerships who have moved past the old style of bait and switch, hidden charges and false favors to the customer. There will always be a little finesse in the sales profession and there is nothing wrong with that, to a point. But when they cross the line from finesse to out right dishonesty, we as consumers have a choice to take our business elsewhere. I bought my new Toyota at World Toyota in Atlanta. I was treated fairly and they followed through on everything they promised to do. They made a profit and I got a fair price. That’s the way it’s supposed to happen. Buyers beware…do not go to Cobb County Toyota under any circumstances. There is no way to get a fair deal with the way these people run their scam. More

I worked with Todd Knight at Cobb County Toyota to purchase my car in November 2007. He seemed alright to deal with until the check was signed. Once the check was signed he wanted nothing to do with purchase my car in November 2007. He seemed alright to deal with until the check was signed. Once the check was signed he wanted nothing to do with me. He would go as far as hang up on me when I asked questions about the status of my title. It took 40 days to get the car title on this vehicle which means that I had to go to the DMV and get an extension on my temp. license plates and wait in line. Cobb County Toyota wanted nothing to do with this. I just recently called back the dealership to discuss pricing on a new vehicle and unfortunately I got him. He wouldn't even give me the time to discuss rough trade in values but instead he directed me to the website and hung up on me. I would avoid this dealership at all costs. More

Take this for what it's worth but I would go somewhere besides Cherokee County Toyota or Cobb County Toyota(sister dealership) Buying experience was good. Like you somewhat expect, you take a back seat besides Cherokee County Toyota or Cobb County Toyota(sister dealership) Buying experience was good. Like you somewhat expect, you take a back seat when you sign the papers. The Internet Manager is a seeming like South African guy when you're trying to buy. In my case, he misrepresented an important feature during the buying process with the Bluetooth Phone System. The Internet Manager made an assumption and was totally wrong(he said the phone system could handle 1000 names when in reality it could only handle 20). I am in sales and this was a big feature for me. Once this was pointed out it was total back pedal and see you later mode. They basically said this is what you bought and we are done. The Internet Manager got nasty then when I got there gave the the fake car salesman grin. The GM there was total nasty. Basically was ready for me and said what I bought was mine and we were done. He was not the kind of guy you want to argue with either. We could talk about the $1500 repair their Service Department tried to get me to do because some computer code showed up..(drove another 20K miles and sold the car..no further problems). ...But I think you get the idea Go somewhere else!! More