Cobb County Toyota

A most excellent experience I had leased a Camry through Merrick Shaw/Cobb Co Toyota back in 2012. Merrick called me in November to see if I wanted to take advantage of the Toyo I had leased a Camry through Merrick Shaw/Cobb Co Toyota back in 2012. Merrick called me in November to see if I wanted to take advantage of the Toyotathon event and let me know I could end the lease early. After getting through the Holidays, I went to see Merrick on 12/26. All I knew is that I wanted to buy this time and would be open to new or Certified Pre-Owned. We quickly went through some options/pricing and it was easy to see that going with a new car would not be any more than going CPO. It didn't take long for me to find the new Camry that was right for me (once the leather seats get installed). It didn't take "all day" and I drove off in my new Camry very satisfied with Merrick's service and the overall experience. More

Provided excellent customer service Received excellent and friendly customer service from Cobb County Toyota. My wife and I, have purchased 3 cars from Cobb County Toyota so far. Cobb Co Received excellent and friendly customer service from Cobb County Toyota. My wife and I, have purchased 3 cars from Cobb County Toyota so far. Cobb County Toyota is one of the first places we check when buying a car. More

Great Experience Kent did an outstanding job jumping in and covering for our original salesperson when we arrived unannounced because our original salesperson was busy Kent did an outstanding job jumping in and covering for our original salesperson when we arrived unannounced because our original salesperson was busy helping another customer. Kent was professional, respectful, and very accommodating. More

Our New 2015 Toyota Corolla! Love the car and loved the experience of working with Kent at Cobb County Toyota! Kent took the time to make sure we had evaluated all options and we Love the car and loved the experience of working with Kent at Cobb County Toyota! Kent took the time to make sure we had evaluated all options and were completely satisfied with our purchase. He literally went the extra mile to provide superior customer service. His patience and guidance steered us in the right direction and we are extremely pleased with our purchase! And the next time we buy another car, we will definitely head back to Cobb County Toyota. More

My purchase of a new Toyota Vehicle This is my second purchase from Cobb County Toyota I have faith in their honesty, workmanship and overall service and customer satisfaction. I have This is my second purchase from Cobb County Toyota I have faith in their honesty, workmanship and overall service and customer satisfaction. I have had the same salesman (Merrick Shaw) for each purchase. He is very thorough and knowledgeable of the Toyota products. I couldn't be happier. More

worse experience ever When you call this place you'll get transferred multiple times to the wrong place. This is exactly that dealership that makes people dread to go int When you call this place you'll get transferred multiple times to the wrong place. This is exactly that dealership that makes people dread to go into. Many of the salesman do not speak English or have such a heavy accent that makes it impossible to get answers you need. When you get one that does...than you get those salesmen that everyone dreads. The one that focuses on the sale versus customer service. They listen to you but only gather information they need to make their sale and will not listen to what kind of car you want/ need or what banks you want to avoid of hear any requests to look at the numbers first before running your credit for those with borderline or less than perfect credit that may not want to run their credit unnecessarily or get pushed into something they don't want/affordable. Here they try to run your credit before even trying to hear what you want/need. Than they try to push into something more than you want if your credit comes through. They try to not let you leave when they are trying to get you approve. Even go to lengths of keeping or not finding yor keys. When you do leave. They run your credit and even submit it the banks you ask them not to. When you get sales managers that try to keep you from leaving but make promises to call you the next day themselves but if you don't get approved but you receive letters from the banks that you asked them not to go through. Once, you're not approved than what little customer service was available is completely gone. You have to call multiple times to try to find the salesman that worked with you or the sales manager that lied to you. If you get upset and try to discuss your experience to the lead sales manager than he doesn't have any answer for you and tells you they can't call back people that have been denied. You get the impression that he doesn't know his job or care for you and will not offer any apologies or any answers to fix this in the future. If you ask for his supervisor than he will lie to you and say there is none but gives you an address to forward your complaint. If you don't believe him and are patient enough to go through multiple transfers. You will find there is a GM and he already knows about the situation if you call enough and he will call and leave an unpleasant voicemail on your phone telling you to take all future business elsewhere like i have and will always be unavailable if you try to call him back to address this bad customer service which starts from the top down More

Excellent experience Buying a car can be a stressful experience, but this experience was far from that. I did not feel pressured and felt able to ask questions. Grant was Buying a car can be a stressful experience, but this experience was far from that. I did not feel pressured and felt able to ask questions. Grant was very knowledgeable about the 2015 Toyota 4-runner. He explained everything on the vehicle and assisted me in setting up my navigation. This was very helpful. This is the second car buying experience I have had with Cobb Toyota and would recommend this dealership and Grant"s expertise to anyone in the market. I will be back for another vehicle in the future as well as refer my family and friends. I love my new 4-runner! More

Easy in, easy deal, easy out! This is what car buying is supposed to be. We walk in, William is an absolute pro, he takes us around to as many cars we want to see, leisurely talki This is what car buying is supposed to be. We walk in, William is an absolute pro, he takes us around to as many cars we want to see, leisurely talking with us as we go. He was patient as my wife decided on a color, and worked with me on the deal. We all left happy. Later when an option wasn't installed properly, William personally took on the cause himself and got it done. Love this place, would recommend it to anyone, and will be back when it's time for a new one. More

Very Pleasant After hearing dozens of horror stories about the car-buying experience, I was expecting an awful time. However, I was pleasantly surprised by Greg's p After hearing dozens of horror stories about the car-buying experience, I was expecting an awful time. However, I was pleasantly surprised by Greg's personable demeanor and loved that he did not pressure me into anything I wasn't interested in. I would recommend anyone to Cobb Couty Toyota. More

Great place to buy a car. Would tell all my friends and family to go buy a new or used cars from Cobb county Toyota. to buy a car. Would tell all my friends and family to go buy a new or used cars from Cobb county Toyota. More