Cobb County Toyota

Very happy with my new Camry! I had first gone to other dealerships that were closer to where I live, and met some pretty shady folks. I then decided to make the trip to Kennesaw, I had first gone to other dealerships that were closer to where I live, and met some pretty shady folks. I then decided to make the trip to Kennesaw, because that is where I bought my last car, and I remember it being a straightforward process. Stan was so patient with me, and listened to my needs and concerns. I was treated with such kindness. The whole vibe of this dealership is a happy one. Guys who weren’t my salesperson were stopping to say hello and checking if I needed anything while Stan was having my trade in appraised. The financial part was easy as well, a great guy, with a big smile. I had a great car buying experience! Stan called today to see if I had any questions with regard to all my fancy new “bells and whistles”. Go see Stan, he really cares about his customer! More

Third Vehicle With Kent Givens I worked with Kent Givens again this past weekend on my third vehicle. Kent has always been very professional and patient and I have never felt press I worked with Kent Givens again this past weekend on my third vehicle. Kent has always been very professional and patient and I have never felt pressured or pushed into something that I couldn't afford. He took the time with me to find the right vehicle for me. I will always return to Kent and recommend him highly. I also worked with Brad in finance, and he was patient and professional as well. Overall, this was a great experience! More

A very positive experience We worked with Greg Monroe as our sales consultant and were very pleased with his professionalism and his knowledge. There was absolutely no pressure, We worked with Greg Monroe as our sales consultant and were very pleased with his professionalism and his knowledge. There was absolutely no pressure, and he met our specific requests beautifully. If he said he was going to call with some specific information, he did so as promised. The whole process was easy and pleasant. We would recommend him highly. More

Need customer service training We purchased our 5 vehicle from this location a few months ago. We received numerous voicemails and a postcard, all reminding us of our free 6 month s We purchased our 5 vehicle from this location a few months ago. We received numerous voicemails and a postcard, all reminding us of our free 6 month service. Each reminder whether the postcard or the voicemails, stated to contact them to make an appointment. So I called and the first person I encountered was a woman answering the phone that when I told her I needed the service department, she transferred me. Okay, it would have been nice to say, let me transfer you or something equivalent. Then I get a man on the phone. I tell him why I am calling and he says, we don't do appointments for that. Bye. I said, wait a minute! Why am I getting multiple things saying I need to call for an appointment if you don't do appointments? He says, I don't know what you got. You just need to come down here and wait. And then he hung up. It wasn't so much the things he said, or even that he abruptly hung up. We have used this dealership and service dept for 20+ years. But these folks really could use a course on phone courtesy. Because if I hadn't used it for so long, and was a new customer, I would be going elsewhere. More

Easiest Car Buying Experience I really felt that I was heard through the car buying process. At no time did I feel pressured into purchasing a vehicle. They were kind, courteous an I really felt that I was heard through the car buying process. At no time did I feel pressured into purchasing a vehicle. They were kind, courteous and truly worked on our behalf to keep the price, payments and terms where we needed them to be. I would recommend this group hands down. More

Transparent, easy to work with I used to work at a different Toyota dealership and while I was there I learned the games and manipulation tactics many dealers use with customers. Th I used to work at a different Toyota dealership and while I was there I learned the games and manipulation tactics many dealers use with customers. Thankfully, Cobb County Toyota was not like any other dealership I had ever worked with. They are very transparent about how their dealership works and did not try to play games with made up dealer fees or “mandatory” accessories or add ons or anything along those lines. My experience with the financing was the same. Very transparent, friendly, and did not try to force 3rd party warranties or maintenance plans down my throat. Huge thanks to Gregory Munroe, Rob Smith and everyone involved in getting me exactly what I wanted. I will only be sending my friends and family here in the future and highly recommend this place. More

Purchased 2018 Tacoma - Brian was awesome Slower process as they were busy but they did everything they could to get me in the truck i wanted. Brian worked hard on his manager to get the price Slower process as they were busy but they did everything they could to get me in the truck i wanted. Brian worked hard on his manager to get the price right & the finance manager worked hard on the bank. Will defiantly be back. More

"Excellent Service" I made an appointment with Mr. James Osby to purchase a used car. He was very patient and understanding. He stayed with me until after hours to make s I made an appointment with Mr. James Osby to purchase a used car. He was very patient and understanding. He stayed with me until after hours to make sure I was satisfied with the 2018 toyota corolla SE that I purchased. The experience was excellent. I could not have asked for a better sales consultant. The finance manager was very awesome as well. More

Great Experience We just bought a Toyota 4Runner Limited from Cobb County Toyota. Our experience with Internet Rob Warren was great. It was one of the easiest car bu We just bought a Toyota 4Runner Limited from Cobb County Toyota. Our experience with Internet Rob Warren was great. It was one of the easiest car buys we have ever had. Everyone was helpful from the nice lady at the front desk to Rob and to the finance manager. We would recommend buying a Toyota at Cobb, More

No stress buying experience I had been in the market for a second vehicle and Rob Warren (Internet Rob) was the perfect salesman to help with all my questions on the 2016 Kia Sor I had been in the market for a second vehicle and Rob Warren (Internet Rob) was the perfect salesman to help with all my questions on the 2016 Kia Sorento offered. He explained and demo all the features as well as offered the best test drive according to my 11 year old son...we did donut turns in a parking lot to test the cars torque handling. He also had the Service Manager discuss the items they serviced on the car. I happily purchase the car. Thank you Rob Warren for all your help!!😊 More