Cobb County Toyota

Aggressive Sales Manager I went to look at the RAV4 last night at Cobb County Toyota. Driving the car was great so I started discussing my options with the salesman. The sales I went to look at the RAV4 last night at Cobb County Toyota. Driving the car was great so I started discussing my options with the salesman. The salesman was fine but the sales manager that came in was very aggressive with me. I didn’t catch his name but called after leaving and was told that the sales managers working were Rob Smith and Merrick Shaw. He was rude, pushy, aggressive, kept requesting my keys to my car after I told them no, and then followed me out to my car yelling at me when I was trying to leave. I will not be doing business here. I have also seen multiple reviews of similar experiences at this location. More

Quick Process I was in the market for a used Kia Optima and found one at this dealership. Kent Givens replied to my request for information very quickly and was gre I was in the market for a used Kia Optima and found one at this dealership. Kent Givens replied to my request for information very quickly and was great to work with. It did help some that I knew what I was looking for, but he was never pushy about the car. I would recommend doing business with him to anyone else. More

In and out in less than 30 minutes! I was in the area last Friday, knowing I was close to needing 10,000 mile service, so drove in without appointment just to see what the wait would be. I was in the area last Friday, knowing I was close to needing 10,000 mile service, so drove in without appointment just to see what the wait would be. Greeted immediately, checked in, handed over the keys and sat down in the waiting area. 25 minutes pass and I get a text, and an e-mail that my car was finished! Oil change, tire rotation and inspection, all completed. Got my keys from the cashier and was on my way. This is the second time so far using their service department, and had a similar experience the first time. And after having experienced a nightmare at CCT's neighbor (F--D!) two weeks prior, this experience shows it can be done. Why all other dealer service departments can't figure this out is mind boggling! Keep up the good work and dedication to customer satisfaction, Cobb County Toyota! More

Quick and easy process We found a car online for my mom. The pricing was great and the customer service was even better. David Lightener was awesome and Mustafa in finance We found a car online for my mom. The pricing was great and the customer service was even better. David Lightener was awesome and Mustafa in finance was also awesome. If you are interested in a Toyota this is the place to go. More

Sales horrible. Salesman Ted was ok but once we agreed on the sale price he said his job is done and passed the paperwork to finance. Some guy with attitude came out Salesman Ted was ok but once we agreed on the sale price he said his job is done and passed the paperwork to finance. Some guy with attitude came out and on my question what about the special finance rate he said only if we pay $1700 more. We walked. But I have to tell you the whole process that we went through was just pathetic. It seems like no one there is interested to earn your business. More

Sales sucks I tried to buy a car had the deal set w prem. Credit. Salesman Rob says no we cant do good apr and rebates. I leave the deal alone then sales manager I tried to buy a car had the deal set w prem. Credit. Salesman Rob says no we cant do good apr and rebates. I leave the deal alone then sales manager calls and says ok we can give great apr and incentives deal is all set. Get to the lot and they tell me the car I wanted was sold at noon? Thats funny I didnt get there until 7pm. So I finally a few days later find a car ask them to simply show me pics of the actual car on the lot because I wanted to be sure it is there and they cant even respond to a simple txt to have the sales manager call and confirm if they can deliver the car or if it is in stock and to confirm numbers nothing. Rob Smith or Rob Warren is a joke and there are plenty of other lots to buy from....however I went back and was told deal would be the same then get there and bam 1k more for car now since march rebates expired and it was an eh deal. I was tired of shopping. They gave a fair price on trade...did get great apr compared to market rates at 2.9% for 72 months...happy w car...not happy w experience overall...they didnt know who the sales manager was I spoke w and in the end refused to give the org. deal their own sales manager offered.... More

Great experience - First class operation Made the first inquiry on Saturday and finalized the purchase on Sunday! Dealing with Kent Givens was a true pleasure as was finalizing the paperwork Made the first inquiry on Saturday and finalized the purchase on Sunday! Dealing with Kent Givens was a true pleasure as was finalizing the paperwork with Brad. Truly the best experience I have ever had purchasing a vehicle. The only way it could have been easier would have been for the car to auto-magically appear in my driveway. More

THEY RAN MY CREDIT FOR NO REASON AND LIED I PURCHASE A NEW CAMEY AND HAD MY OWN FINANCING AND THEY RAN MY CREDIT FOR NO REASON AND LIED AND SAID THAT THE GOVERNMENT NOW REQUIRES THEM TO DO IT I PURCHASE A NEW CAMEY AND HAD MY OWN FINANCING AND THEY RAN MY CREDIT FOR NO REASON AND LIED AND SAID THAT THE GOVERNMENT NOW REQUIRES THEM TO DO IT FOR NATIONAL SECURITY I WILL NEVER GO BACK THE THIS DEALERSHIP FOR ANY REASON More

Business Is Obviously Too Good! So, I Kept My Money! I visited this showroom on Sunday Feb. 2, 2018, around 4:30 to look at a couple of vehicles. I was in there a good 10 minutes really studying one vehi I visited this showroom on Sunday Feb. 2, 2018, around 4:30 to look at a couple of vehicles. I was in there a good 10 minutes really studying one vehicle, checking out the engine compartment, touching the facia, opening doors, the back, checking out the spare tire/storage area, sitting in the vehicle, reading the sticker, and all. I got smiles and acknowledgements from other customers, but not one member of the staff, reception or sales. Sales folks looked right at me and kept walking, I got a hello out of one as he hurried past me. I went out on the lot and spent 5 or so minutes looking at another car, no attention still. I have never gone to a dealership without at least one person approaching me upon or shortly after arrival. Admittedly, this was a busy time, but that's when you say, after confirming a potential customer has not been helped, that someone will be with them shortly. Perhaps business is too good. I simply left. I'm in the market for a new car, but I won't be buying one from here. More

NICE FAMILY OWNED DEALERSHIP I HAVE BOUGHT SEVERAL CARS FROM THIS FAMILY OWNED DEALERSHIP. MY FAMILY AND I ARE ALWAYS GREETED WITH WARM WELCOME. THEY HAVE A VERY KNOWLEDGEABLE S I HAVE BOUGHT SEVERAL CARS FROM THIS FAMILY OWNED DEALERSHIP. MY FAMILY AND I ARE ALWAYS GREETED WITH WARM WELCOME. THEY HAVE A VERY KNOWLEDGEABLE SALES STAFF AND MANAGERS. I ALWAYS LOOK FORWARD TO GOING INTO THIS DEALERSHIP. WEATHER ITS BUYING A CAR OR GETTING MY CAR SERVICED; EVERYONE SEEMS SO COURTEOUS IN EVERY WAY. EVEN THE MECHANICS HAVE SMILES, ARE HAPPY, AND FRIENDLY. EVEN THROUGH SAD TIMES, THE KINDNESS OF COLLISION DEPARTMENT, WAS REASSURING THAT EVERYTHING WOULD BE ALRIGHT. THEN PROMPTLY HANDLED AND RESOLVED ACCIDENT CLAIM SITUATION. I WILL BE BACK TO BUY CARS AND CONTINUE TO SERVICE MY CAR IN THE FUTURE. I RECOMMEND OTHERS TO THIS TRULY OUTSTANDING DEALERSHIP. More