Cobb County Toyota

Requested only an oil change, but rep said additional services were needed, costing $160, instead of expected $46 from mail received oil change coupon received from dealer. Rep did NOT give me the option services were needed, costing $160, instead of expected $46 from mail received oil change coupon received from dealer. Rep did NOT give me the option of choosing ONLY an oil change, giving me a $10 discount due to coupon. Receipt states: "customer requests a 30K mile service", which is NOT true. I love dealing with their sales team, but have several poor experiences with service team. More

My latest experience with one of this dealership’s car salesperson (Mark?) left a bad taste in my mouth and I decided to look at for another dealership to work with. I was basically told by this salespers salesperson (Mark?) left a bad taste in my mouth and I decided to look at for another dealership to work with. I was basically told by this salesperson I shouldn’t try to get the vehicle I wanted in the color or trim I wanted. That I should just put a deposit on one that was coming in even though it wasn’t what I wanted. That they wouldn’t even try to trade with another dealership that had one that was a closer match (I.e color and trim matched, may have had extra packages I didn’t really want but not a deal breaker). I ended up taking my business else, and found a few dealership willing to help me find my dream car. More

Bad experience with this dealership. Had a 9AM appt for service. The appt was made by Austin. I arrived early 8:30a and was checked in by David Cobb. Austin was not in until 9a. Asked if any pro service. The appt was made by Austin. I arrived early 8:30a and was checked in by David Cobb. Austin was not in until 9a. Asked if any problem coming in early to which I was told no. At 12:00 I checked with Austin as I was told the service would take 1-1/2 hrs. Austin told me no one told him my car was there and they had not started on the service. David Cobb has not left any notice to Austin. He dropped the ball. Within the hour my service was done thanks to Austin. Not a good way to start a relationship with this dealership. It was my first visit. More

Best experience I have had purchasing a vehicle and I have purchased a lot ! Mark the salesman was very professional and had great communication with me through the process . Would highly recommend Cobb have purchased a lot ! Mark the salesman was very professional and had great communication with me through the process . Would highly recommend Cobb County Toyota for vehicle purchase ! More

We have purchased 2 vehicles from this dealership in the last 4 years. We have used this dealership for all the service for those new cars. Yesterday, my 20 YO daughter brought her car in because it was m last 4 years. We have used this dealership for all the service for those new cars. Yesterday, my 20 YO daughter brought her car in because it was making a strange noise. After a few hours the technician came out and told her it needed some repairs that were somewhat costly. She asked a couple questions and then the technician said give me a second. Thirty minutes later he came back and didn’t give her any written estimate or summary. She researched the cost of the repair online and found that Toyota was about 25% higher than another mechanic that we trust. The technician returned, she told him she was going to take it somewhere else. He was visibly angry. He complained that he had to put the car back together and would need to work late. She said he was pretty rude to her. He didn’t give her a summary of the recommended service even after she paid for the diagnostics. He basically wrote her off when she declined over priced service. I have always felt like the service center employees at this dealership didn’t like Thier job or didn’t like interacting with customers. But they have always completed the service effectively. I will no longer bringing my vehicle in for service at this dealership. I wouldn’t recommend this service center for work in the future. There are too many other reputable service locations in the area who value my and my friends business. More

I had been going to this Toyota dealership for over 8 years and for several of my cars, including toyotas and other brands. It wasn't until my last car going to this shop that they lost all integrity and years and for several of my cars, including toyotas and other brands. It wasn't until my last car going to this shop that they lost all integrity and my trust. My vehicle (not a toyota) hit a pothole and needed repair but was still driveable. Prior to coming to CC Toyota, I called Chris and asked him if they were comfortable working on a this issue for a non-Toyota. He said sure, bring it in. They reviewed the issue, said they could fix it, and proceeded to replace the strut and strut top. Afterward, the drive was fine except for a noticeable popping noise everytime I initially cut the wheel and drive the car. After 3 more visits to assess the popping noise, they told me they should have never worked on a non- Toyota and that I was out of luck because to them, the repair was satisfactory and my complaint was cosmetic. I have since taken my business elsewhere for everything I'll ever need with my cars - But to know that this is the behavior they demonstrate to a years-long, good standing customer over an $800 repair was purely unprofessional and thoughtless. I'll never forget it. More

BEWARE, OF THIS DEALERSHIP..AND, YES ALL THE ONE STAR OR BEWARE, OF THIS DEALERSHIP.. AND, YES ALL THE ONE STAR OR NO STAR REVIEWS ARE REVIEWS ARE SPOT ON. THIS PLACE IS DIRTY- STAY AWAY.... BEWARE, OF THIS DEALERSHIP.. AND, YES ALL THE ONE STAR OR NO STAR REVIEWS ARE REVIEWS ARE SPOT ON. THIS PLACE IS DIRTY- STAY AWAY.... More

Just bought a new 2021 Highlander - Best car buying experience I've had ever. We had a wonderful salesman and quick service from all the staff at the dealership. Compared to another nearby Toyota deale experience I've had ever. We had a wonderful salesman and quick service from all the staff at the dealership. Compared to another nearby Toyota dealership, the prices were better and the staff was friendlier. Would definitely recommend! More

Shady Practices Check their complaints and rating on the Shady Practices Check their complaints and rating on the BBB before you buy. When you read the actual reviews, it is shocking how much DECEPTION, D Shady Practices Check their complaints and rating on the BBB before you buy. When you read the actual reviews, it is shocking how much DECEPTION, DECEIT, DISHONESTY, and attempts at defrauding this dealership engage in. 16 complaints in 12 months are at least 1.3 customers who are fleeced per month by this dealership. This probably explains why they are not accredited by the BBB. Looks Like I dodged a built!!!! https://www.bbb.org/us/ga/kennesaw/profile/new-car-dealers/cobb-county-toyota-0443-6000546/complaint More

I recently purchased a 2021 RAV4 from Cobb County Toyota. This is my third purchase from them; the first was 2003. My son has purchased two vehicles, a Tundra and a 4Runner. All buying experiences were excep This is my third purchase from them; the first was 2003. My son has purchased two vehicles, a Tundra and a 4Runner. All buying experiences were exceptional. We worked with Mark Kligerman and Kent Givens via phone and Internet. There are two other Toyota dealerships within 10/20 minutes of my home, but the prices at Cobb are well worth the one hour drive. Kent was very patient and helpful during the test drive explaining all the tech/safety features to me. High marks for professionalism, vehicle knowledge, great prices, and no high-pressure sales tactics! More