Cobb County Toyota

Got oil change 10/14/23. Sat in waiting room for 3 hours. Received text saying car was ready. Original service advisor was gone, had to checkout with someone else. On my chec Sat in waiting room for 3 hours. Received text saying car was ready. Original service advisor was gone, had to checkout with someone else. On my checkout paper, car maintenance/technician worker wrote “air filter screw stripped, needs replacement.” I asked how much is it? $11. I asked why wasn’t I informed of this prior and can they put it on now? The service advisor said the car service men were gone to lunch for an hour now. Inconvenient! Seems lazy and unwilling to work efficiently. Fast forward to 10/28/23, I had time to return to the dealership to get the screw replaced. Card on desk for employee said Austin Meek Assistant Service Manager. Looked completely unenthusiastic about assisting me. I could not find the service work paper at the time. He popped the hood of my car and said he did not see anything wrong and said it’s nothing to do. I parked to find the paper, went back into the area and got a different service advisor who was even worse, a Brenton Seup or Brenton Alsup or something. Unwilling to help, at least me. I showed him the paper. Said it’s no notes in the system, nothing needs to be done, it could be an $11 screw or could need a new $150 cover but he wouldn’t worry about it. I’m a woman with a kid and I’m here to get my car serviced per the recommendation of the actual car workers there. I also visibly see the stripped screw, so why continue to push me to ignore it?! Who knew getting recommended service would be so difficult and frustrating. Definitely did NOT feel valued nor appreciated nor wanted as a customer. Very off-putting. Then when I accepted defeat and was leaving, then Brenton or whatever his name is at desk 6 started yelling in that fake sarcastic condescending voice “I WILL BE MORE THAN HAPPY TO DO IT, IT’S A THREE HOUR WAIT THOUGH. HAVE A WONDERFUL DAY! HAVE A WONDERFUL DAY! HAVE A WONDERFUL DAY!” More

Always have my car finish quick and no wait times. Jeff took care of me well Jeff took care of me well More

Nice people. Efficient speed on service. Always happy with car care. Thank you for your help. Efficient speed on service. Always happy with car care. Thank you for your help. More

The members of the staff gave me good service and information. If I need any more assistance with my car I will return again. information. If I need any more assistance with my car I will return again. More

Was there 4 times in a 3 day span and car still isn't fixed. fixed. More

Austin Meek took care of assessing my service requirements under the warranty and getting the car in line for those items. One hour almost to the minute, my car was ready and I was notified. Ever requirements under the warranty and getting the car in line for those items. One hour almost to the minute, my car was ready and I was notified. Everything was done properly. More

The tires just purchased ride awful. The service tech road force balanced them 2 or 3 times and are still riding rough. I had the same tires before and they did not ride this bad. The service tech road force balanced them 2 or 3 times and are still riding rough. I had the same tires before and they did not ride this bad. More

I brought my car for an oil change. Katie was helpful and the process was very efficient. Katie was helpful and the process was very efficient. More

Service was great. I trust the Cobb County Toyota service team to keep my car safe and reliable. I trust the Cobb County Toyota service team to keep my car safe and reliable. More

Well once again I let with car and when I looked in back seat part of my seat that they worked on was hanging out the back so I had to turn around and go back so they could fix it. seat part of my seat that they worked on was hanging out the back so I had to turn around and go back so they could fix it. More