Cobb County Toyota

I Started servicing with Austin due to his experience in the maintenance end of your company and am very appreciative of his knowledge and being so friendly and thoughtful of his customers. the maintenance end of your company and am very appreciative of his knowledge and being so friendly and thoughtful of his customers. More

Excellent customer service and support. Highly recommend this dealership. Exceptional assistance and friendly. Will definitely purchase from here again. Highly recommend this dealership. Exceptional assistance and friendly. Will definitely purchase from here again. More

Service Department provided the usual great and timely service for my oil change and checkup. service for my oil change and checkup. More

Purchased multiple vehicles there and service 4 there now. Sales manager gave me a hard time when asked to quote me on a new tundra Hybrid trading in a tundra I purchased there. The sales manager Jason W now. Sales manager gave me a hard time when asked to quote me on a new tundra Hybrid trading in a tundra I purchased there. The sales manager Jason Wade came out with an attitude because I was not ready to buy that day, and refused to give me a trade difference. Very rude on his part, wondering if he know the value of a customer? or is it just a Sale to him. More

Brenton was courteous and clearly explained all the recommended services. I got notified once the service was completed. recommended services. I got notified once the service was completed. More

Katie, my service consultant, was very pleasant and knowledgeable. Services were performed in a timely manner, just as she predicted. knowledgeable. Services were performed in a timely manner, just as she predicted. More

I have been a customer of Cobb County Toyota for close to 17 years. I will say they are professional, and oil changes are quick. The reason for a four star Rating as opposed to 5 is two fold. One: There wa 17 years. I will say they are professional, and oil changes are quick. The reason for a four star Rating as opposed to 5 is two fold. One: There was grease on my passenger fender. Cleaned it off when I got home. Two: I was supposed to get a $10.00 discount that Costats said I would receive from the Toyota coupons I gave him. I realized I did NOT receive the discount once I got home. This was the first time that that ever happened to me at Cobb County Toyota! Bottom line, I will of course go back to CC Toyota when my next service is due, but I will make sure everything is in order! More

I stopped by at the dealership on 09-27-2023 to look for a new Toyota. When I came in the salesman met me, found out what I was looking for, found the right car for me, did a great job, and explained and sh a new Toyota. When I came in the salesman met me, found out what I was looking for, found the right car for me, did a great job, and explained and showed me everything about the car I chose. We agreed on the price and I was introduced to the finance manager Bernard Faulk He told me he has 30 years of experience in the car business. He convinced me to purchase from him an additional VSC contract for 7y/100k miles. Here is where the bad experience starts. The very next day on 09-28-2023 I comeback to the dealership and met the finance manager, Bernard Faulk, and I told him that I got a much better deal on VSC somewhere else and if he could do anything better on VSC I purchased from them. He told me that nothing could be changed. Then I asked him that I would like to cancel the VSC contract I purchased a day before. (Finance Manager Bernard Faulk) told me that I needed to wait 91 days before I could cancel it and he walked away without saying anything else. I asked another manager if he could print me my VSC contract (All the pages, not just the front one) so I can see where in the contract it's saying that I have to wait 91 DAYS before I can cancel the VSC plan. At the same time, I decided the call the VSC company customer service to find more about the plan I purchased. Guess what, THEY TOLD ME THAT I CAN CANCEL IT ANYTIME AND I DON'T HAVE TO WAIT 91 DAYS FOR IT. After 15 minutes the salesperson( not the FI Manager) brought me the Cancelation Form. We signed it and he told me it will take 4 weeks for the refund to be reflected on my account which was fine with me. The next day, on 09-29-2023 I got a call from the dealership. They asked me to come and resign a new contract without the VSC plan on it( a day before the FI manager told me that nothing can be changed). When I got there, to my surprise, the price of the car was $750 more than my original price. I was told by the sales manager Steve that when he was make my first contract he make mistake and my original price will not be honored . I requested to speak to the GM, but they told me he was not there. A few minutes later another manager came and told me that I had two choices: I CAN TAKE THE NEW PRICE( $750 MORE) OR LEAVE THE DEALERSHIP WITHOUT THE CAR, BUT THEY WILL NOT HONOR THE PRICE AND CONTRACT I SIGNED 2 DAYS AGO. Also, the FI manager told me that I have to wait 3 months before I can do a refinance which I know it's a lie. I don't know how moral and ethical this situation is. How on the 3rd day after the purchase you call me to resign the contract and increase the price, but on the 2nd day you told me that you can't do anything. I am totally disappointed with my experience at this dealership. More

Always get treated well here. dashboard cracking vinyl is sore point for me though. Fix? dashboard cracking vinyl is sore point for me though. Fix? More

Accurate Great service and faster than Jimmy John’s …ha ha ha Now that’s freakin fast !! ha ha Now that’s freakin fast !! More