Cobb County Toyota

I made the mistake of starting my new car shopping at another dealer through my bank's car buying service, and was thoroughly displeased with the experience, their offers, and their customer service. Tw another dealer through my bank's car buying service, and was thoroughly displeased with the experience, their offers, and their customer service. Two days later, I came to Cobb County Toyota, explained my situation, and was treated with respect, honest talk, and a determination to meet my needs. I left Cobb County Toyota with my brand new '13 Highlander that evening, completely satified with my decision, and grateful for the sincere care they showed and their attention to detail. Your service department earned my business, but your sales department cemented it! Thank you! More

I had an excellent sales experience with Kapleton Forrest and Rob Smith. Kapleton knew his product well and was available to explain the car and answer questions. I had the impression he wanted to put us i and Rob Smith. Kapleton knew his product well and was available to explain the car and answer questions. I had the impression he wanted to put us in the right car for us. I really appreciated the price negotiation with Hamilton and Rob. We arrived at the "bottom line" number without any of teh "gimmicks" I experienced at the other dealer. I also found the finance manager, Hamilton Chon, to be friendly and informative. Truly a good experience I'll share with my friends. More

great and fast experience with no hidden fees at the end...car was really on the lot when we arrived. Everyone was friendly and helpful. end...car was really on the lot when we arrived. Everyone was friendly and helpful. More

I am widowed now, so this was my first solo car buying experience. Rob Warren was professional and seemed to take a personal interest in my situation. Although it was hard for me to give up my old Camry ( experience. Rob Warren was professional and seemed to take a personal interest in my situation. Although it was hard for me to give up my old Camry (1999!) I love my new car. And, the free maintainance will be so helpful. The business manager who helped me with all the paper work was very nice too. Thank you. More

One of the best car buying experiences I've had. Would recommend without hesitation. There was no haggle. All dealings were up front and like dealing with friends. recommend without hesitation. There was no haggle. All dealings were up front and like dealing with friends. More

Things I liked about Cobb Toyota: 1. Better pice than Things I liked about Cobb Toyota: 1. Better pice than any other dealership. 2. Todd was the best sales representative that I have dealt with this Things I liked about Cobb Toyota: 1. Better pice than any other dealership. 2. Todd was the best sales representative that I have dealt with this year. 3. The service I received was very organized and professional. 4. The new car inventory offered a lot of choices. 5. All of the employees were very helpful. More

Would NEVER recommend them. After the sales guy made a mistake and submitted the wrong driver's license number to the DMV it took me 8 MONTHS to get my license plate. I had to call constantly and received mistake and submitted the wrong driver's license number to the DMV it took me 8 MONTHS to get my license plate. I had to call constantly and received the run around - they even tried to blame the mistake on the DMV when I SAW the sales guy put it in wrong. I corrected him but some how the mistake made it through to the DMV anyway (I think the sales guy was pissed off that I wouldn't buy the full insurance). After numerous phone calls, three trips to my local DMV, and three trips to the police department I had to pay again for another license plate. On top of that I'm now being harrased by the sales manager (Rob, i think) about returning a license plate they loaned me. He started hastleing me for it back before I even got my license plate. They've never once apologized or taken responsiblity for this mess. All I've recieved is harrasment and impatience when I called about my license plate - the one I PAID them to take care of. After all I went through now they are harrasing me over their license plate. What ever you do - DO NOT LET THEM DO YOU A FAVOR!!!! If they are this difficult and incompetenet over something as small as taking care of a license plate I'm terrified to have to deal with them when something goes wrong with the car!!!! More

We had a great time looking at new vechices and found the one we wanted to trade for in just a few minutes. The Service here is outstanding!!!! one we wanted to trade for in just a few minutes. The Service here is outstanding!!!! More

I recently bought a fully loaded limited 4runner from these guys. I enjoyed working with Marcus and thats why I bought from them. At the end of the day, they can all give you the same deal. While in cl these guys. I enjoyed working with Marcus and thats why I bought from them. At the end of the day, they can all give you the same deal. While in cleanup they noticed damage on the car but didnt tell me until after the fact. Yes, they admitted they knew but decided against telling me. I come back the next day to have the salesperson explain to my wife how everything worked when they told me. George and Joel tell me that they will make it right. I'm extremely hesitant because it looks like they will have to paint two panels to fix it. I didnt want a brand new car that had paint work on it. George and Joel tell me their paint experts will both be in on Thursday and to bring the car back to see what my options are. When I come back Thursday only to find out they are going to have to paint the car. I tell them that I dont want the car and George has the nerve to tell me if I would have said that on Saturday they would have swapped out the car no questions. I only get more upset because I only agreed to drive it off on Saturday because they asked me to bring it back because they wanted to make it right. So now I have a car with 150 miles that will forever show that it's been painted and will be worth less. I'm really not sure how Joel sleeps at night as dishonest and unethical as he is. I also think its pretty apparent there is something they know is wrong because they won't give me an escalation point or a district manager. I've never had a situation where you've asked for a manage and they won't give you one. There are too many Toyota dealerships around to deal with these guys. Be prepared to want to go home and take a bath after you deal with them. More

Rob quoted us a price online. When we came in to meet with him we expected that he would play games with us and it not be the price he quoted. That was not the case.. It was exactly the price, which was with him we expected that he would play games with us and it not be the price he quoted. That was not the case.. It was exactly the price, which was an awesome price! We didn't feel pressure. It was the best experience buying car my husband and I have ever had. More