Cobb County Toyota

Sent two e mails. I was never contacted back. If the vehicle was not available, why can’t they simply respond with that fact? vehicle was not available, why can’t they simply respond with that fact? More

Have bought two cars here and all maintenance has been done here on both cars. Needed a new electronic key for my current car and was quoted about $400. Local locksmith price is about $120. My guess is done here on both cars. Needed a new electronic key for my current car and was quoted about $400. Local locksmith price is about $120. My guess is the dealership has been overcharging on routine maintenance for years. Scheduled maintenance will.no longer be done by this dealership. More

I recently had the pleasure buying a Toyota RAV 4 Hybrid at this dealership , the experience was extraordinary , the attention received from Mark and Kent was excellent. Very easy to deal with them. this w at this dealership , the experience was extraordinary , the attention received from Mark and Kent was excellent. Very easy to deal with them. this will be my preferred Toyota dealer More

I made a service appointment on the website several days in advance for an oil change and tire rotation, for Saturday morning at 9:30am. Upon arriving and confirming my appointment and required service, I in advance for an oil change and tire rotation, for Saturday morning at 9:30am. Upon arriving and confirming my appointment and required service, I was asked if I will be dropping off the car and said that I will wait for the car as I indicated when making the appointment. I was told the wait is 3 to 4 hours. I inquired how that could be since I made an appointment, and I was then told oil change is first come-first serve. This was not revealed in the appointment process - I just went through it again. I spoke to Todd the Service Department Manager, and then to Joel Treiger the General Manager, and they both stood by this false story that I clicked to agree to "first come, first served" when scheduling the appointment. I have purchased multiple vehicles here in the past and spent a lot of money with the service department and I WILL NEVER DO BUSINESS WITH THEM AGAIN! Todd and Joel if you read this - I hope next time you make a dinner reservation and arrive and are told it is first come, first serve and you have to wait 3 to 4 hours for a table that you are satisfied with that level of service. You should be - that is how you treat your customers! Also - shared with Todd Pluger and Joel the text message from them confirming my appointment which reads exactly: "Hi, Thank you for scheduling a service appointment at Cobb County Toyota on Sat 09/25/2021 at 9:30am. To add this to your calendar, click the link". Nothing about first come, first serve. They were not interested in reading the text message of course. More

Very smooth process, took only an hour and I got my first car. Stan was super helpful and dedicated. He made sure I get the car. I hope to receive good offers from Toyota car. Stan was super helpful and dedicated. He made sure I get the car. I hope to receive good offers from Toyota More

Calen Slay ( service advisor) great job on the 2020 Rav 4 today... dropped off @ 08/10 PM , picked up completed @ 08/11... good price , great service... He knew who I was , he knew my car , he order me all t today... dropped off @ 08/10 PM , picked up completed @ 08/11... good price , great service... He knew who I was , he knew my car , he order me all the right service needed .... hank You Calen . More

Requested only an oil change, but rep said additional services were needed, costing $160, instead of expected $46 from mail received oil change coupon received from dealer. Rep did NOT give me the option services were needed, costing $160, instead of expected $46 from mail received oil change coupon received from dealer. Rep did NOT give me the option of choosing ONLY an oil change, giving me a $10 discount due to coupon. Receipt states: "customer requests a 30K mile service", which is NOT true. I love dealing with their sales team, but have several poor experiences with service team. More

My latest experience with one of this dealership’s car salesperson (Mark?) left a bad taste in my mouth and I decided to look at for another dealership to work with. I was basically told by this salespers salesperson (Mark?) left a bad taste in my mouth and I decided to look at for another dealership to work with. I was basically told by this salesperson I shouldn’t try to get the vehicle I wanted in the color or trim I wanted. That I should just put a deposit on one that was coming in even though it wasn’t what I wanted. That they wouldn’t even try to trade with another dealership that had one that was a closer match (I.e color and trim matched, may have had extra packages I didn’t really want but not a deal breaker). I ended up taking my business else, and found a few dealership willing to help me find my dream car. More

Bad experience with this dealership. Had a 9AM appt for service. The appt was made by Austin. I arrived early 8:30a and was checked in by David Cobb. Austin was not in until 9a. Asked if any pro service. The appt was made by Austin. I arrived early 8:30a and was checked in by David Cobb. Austin was not in until 9a. Asked if any problem coming in early to which I was told no. At 12:00 I checked with Austin as I was told the service would take 1-1/2 hrs. Austin told me no one told him my car was there and they had not started on the service. David Cobb has not left any notice to Austin. He dropped the ball. Within the hour my service was done thanks to Austin. Not a good way to start a relationship with this dealership. It was my first visit. More

Best experience I have had purchasing a vehicle and I have purchased a lot ! Mark the salesman was very professional and had great communication with me through the process . Would highly recommend Cobb have purchased a lot ! Mark the salesman was very professional and had great communication with me through the process . Would highly recommend Cobb County Toyota for vehicle purchase ! More