Coastline Chrysler Dodge Jeep Ram

Ran my credit twice without my permission AFTER I left the dealership. Used very deceptive sales tactics. I believe David attempted to upsell me on a vehicle because I am a woman. Quoted me over $10k less the dealership. Used very deceptive sales tactics. I believe David attempted to upsell me on a vehicle because I am a woman. Quoted me over $10k less on the phone than he did in person. Very unethical, DO NOT TRUST THEM. Wasted hours of my time. More

Amazing transparency with the Sales Department, highly recommend this dealership, very helpful, no haggle. Thank you. recommend this dealership, very helpful, no haggle. Thank you. More

I’m very disappointed in the service I received from Coastline Chrysler Dodge Jeep Ram, and their actions have caused me to question the ethics and integrity of their service department. I’ll elaborate Coastline Chrysler Dodge Jeep Ram, and their actions have caused me to question the ethics and integrity of their service department. I’ll elaborate below but mostly want to alert and caution folks from using the dealership’s Parts & Service Department. My 2025 Ram 1500 was having trouble starting, which prompted me to take it in for service. The check-in process took 20 minutes and included a physical inspection and video being recorded of my vehicle to document its condition. After my vehicle spent two days in service, Service Representative, Jay, called to inform me that although the starting issue was resolved, one of the tires became flat. Jay stated a “nail” was found in one of the tires and claimed this wouldn’t have been due to their dealership since they don’t use nails. He also stated the vehicle had the same mileage as when I dropped it off, so it hadn’t been taken for any “joy rides” and their service department wouldn’t have caused the flat. The dealership put on the spare and although I asked if they would help plug, patch, or replace the punctured tire, they would not and said they did not believe the flat could have happened while they completed their service work. While on the phone with Jay and reminding him that no flat tire or signs or lower tire pressure were identified during the physical inspection and in the video which is why i believed the dealership should take some accountability, After sensing my frustration on the phone, Jay responded by telling me I should “ maybe take the vehicle to the dealership it was purchased from” in the future. Upon picking up my vehicle on Friday at the dealership and reviewing the scope of work on my invoice, the dealership listed the vehicle had been “road tested”. I asked the Service Rep, Fabian, what this meant and whether "road tested" was automatically added to an invoice by default. Fabian assured me “road tested” is never automatically added and a service tech would have manually added this after the vehicle was “road tested”. Fabian also informed me that “road tested” means the vehicle is driven for approximately 10 miles. In addition, when we looked at the flat tire, there was a new Phillips head screw (not a nail), which Fabian said is a screw that regularly gets used by the service department. Fabian also pulled up the video of my vehicle’s physical inspection when checking in, and he did not see any indication of a low-pressured or flat tire. Fabian agreed that what Jay stated (i.e., a nail was in the tire and the vehicle was leaving the service dept with the same mileage as when I dropped it off) did not align with what he saw (i.e., the new Phillips head screw found in the tire and “road tested vehicle” listed on the invoice). I was told that a Service Manager would follow up with me on Monday to resolve the situation. Although it's now been more than a week and I've left a follow-up message requesting to speak with a manager, no one has responded. The lack of follow-up is frustrating but I’m also questioning the ethics and integrity of the Service Department after what was stated on my recorded call (nail in the tire and no miles were driven on the vehicle during its service) did not align with what’s listed on the invoice and seen in the tire (vehicle was road tested, and the tire puncture was with new Phillips head screw). I don't know whether this is technically fraud, but it’s highly suspicious at best. It's caused me to seriously question the service department’s ethics and integrity and the main reason I will not go back for future service. I normally value learning about people’s experiences to help me find a trustworthy service department and technician. This is why I’m posting the review to caution anyone from bringing your vehicle to Coastline Chrysler Dodge Jeep Ram for service. More

Helpful friendly and patient sales staff. Miles was great, his attitude alone was what convinced us we wanted to purchase our Jeep Rubicon 392 from Coastline CDJR. Miles and Jose happily a Miles was great, his attitude alone was what convinced us we wanted to purchase our Jeep Rubicon 392 from Coastline CDJR. Miles and Jose happily answered our numerous questions and facilitated the sale even after we changed our minds a few times on features and color. Jose was very knowledgeable and ensured we were happy and never pressured us for the sale. Jose did a terrific job of explaining the many features of the new vehicle. Steve in finance was also great. He was friendly and professional and moved the process along. Steve did not get annoyed or miss a beat when we decided not to purchase one of the extended warranty and he was required to reprint and recalculate. Overall it was a positive experience and we drove away happy. Kudos to the sales and finance team at Coastline CDJR. More

I am only reviewing their service department. After three separate incidents on three separate simple service requests I have learned my lesson. I wouldn't take any vehicle to this service depart After three separate incidents on three separate simple service requests I have learned my lesson. I wouldn't take any vehicle to this service department if my life depended on it. They have knowingly damaged my vehicle and returned it toe without saying a word. They even tried to cover it up by washing it and forgot to close the windows. Charged me $400 for two filters they never installed and tore the entire radiator system apart as a brand new vehicle when it was just a crack in the overflow bottle. I would drive an extra 100 miles just to avoid that place. Thank God it's only 20. Two thumbs down! More

Unprofessional salesman who recommended we switch the model to a lower trim I was interested in only to bring a car with no promotions and then reject my trade in after saying it was a non issue previous model to a lower trim I was interested in only to bring a car with no promotions and then reject my trade in after saying it was a non issue previously. Then refused to offer a lease at all instead focused on what others before me have paid. Huge waste of time and attempted to try to force crappy dealer packages and justify them as the reason for the discount. Not only that the salesman I initially had an appointment with decided to have someone else to show me the car. A dealership wholly unfocused on selling cars. More

DO NOT take your car here for service. For one, they will overcharge you by about 75% over what a small mechanic shop will charge you. I found this out after they quoted us $2,300 for a For one, they will overcharge you by about 75% over what a small mechanic shop will charge you. I found this out after they quoted us $2,300 for a 100K service, and my local mechanic quoted me $1,400 for the exact same service. Unfortunately, we had already signed and agreed to pay their inflated rates. They will also decieve and upcharge you wherever they can. I was charged a "diagnosis fee" for broken piece of plastic. They then quoted the repair on the part to be $973. This repair takes about 30 minutes, and the part costs between $100-$180. Not sure where they're arriving at $973, but that's what you get when you take your car here. Go to a local auto repair shop. Find someone you trust. These swindlers at Jeep will do everything they can to take as much from you as possible. More

Acknowledging Chuck Kempf and his staff who went over and above on my vehicle service. I would highly recommend them to anyone who values honest, hard working individuals. above on my vehicle service. I would highly recommend them to anyone who values honest, hard working individuals. More

They do everything to get your business but after they close the deal no customer service. The Trucks comes with addon that cost more than two times of the price and does not feet the truck I am really di close the deal no customer service. The Trucks comes with addon that cost more than two times of the price and does not feet the truck I am really disappointed from the new car sales manager they ignored all the calls and never even call me back ones, I will never even get close to that dealer ship More