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Coastal Kia - Service Center

Wilmington, NC

4.8
3,227 Reviews

3,227 Reviews of Coastal Kia - Service Center

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October 14, 2024

The service department is a pleasure to deal with Sam makes it easy and keeps you informed More

by PATSPAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Coastal Kia responded

Our Service Consultant, Sam Weisman, is amazing. It was thoughtful of you to recognize his efforts. Thank you for the five star review and compliments for Sam. Please do not hesitate to reach out to one of our team members if you need anything. Thanks again.

October 13, 2024

Bob was great! Service was outstanding and loved the car wash. Service was right on time. More

by ROCKET.MAN55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Coastal Kia responded

Awesome news! Thank you for the five star review and compliments for our Service Consultant Bob Tomlin. It was kind of you to go online and rate your recent service experience. We are thrilled to hear you were able to take advantage of our courtesy car wash. Thank you for choosing Coastal Kia for your automotive service needs.

October 13, 2024

Top tier customer service! A very pleasant environment and a job well done in a timely matter! More

by MISSMELBA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Coastal Kia responded

We love this. Thank you for the five star review and high marks for our Service Consultants Gary Nelson and Darren Gokey. We love the feedback including, "top tier customer service!" We are here if you need us.

October 12, 2024

Service department was on the spot when I arrived. Took my car in right away. Performed diagnostics and showed me and explained the process. Took my car in fixed it and even washed my Service rep posi More

by 1TYNERGLENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Coastal Kia responded

Thank you for the amazing service testimonial. We appreciate the high marks and gracious compliments regarding your recent service experience. We are thrilled to hear how our Service Consultant, Marquita Best, exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 12, 2024

Gary is my advisor and he is always very good. When I picked up my car I was helped by Marquita and I have not been helped by her before. She is great! Very personable and friendly! More

by baca7885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Coastal Kia responded

Thank you! Your gracious compliments for our Service Consultant, Gary Nelson and Marquita Best, are greatly appreciated. It was thoughtful of you to go online and rate your recent service experience. Thanks again!

October 12, 2024

Professional and on-time service. Was very prompt when I arrived and even washed my car . More

by KRISTIEDISBROW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and high marks for our manager Tyler Desmarest. We love the feedback including, "professional and on-time service." We love hearing you were able to take advantage of our courtesy car wash. Thank you for choosing Coastal Kia!

October 11, 2024

Sam was very helpful. Staff that picked up & dropped off my car were timely and courteous. More

by ALDIGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drivers who picked up Jason maybe and dropped off my car. Thank you
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Oct 14, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear you were able to take advantage of our Courtesy Concierge Service. Thank you for the five star review and compliments for our Service Consultant Sam Weisman. It was thoughtful of you to go online and rate your recent service visit. Thanks again!

October 10, 2024

Service at Coastal Kia, overall, has been great. The couple of times I did have a complaint I feel that I was being listened to. The technicians in service are professional and helpful. More

by JOWMS52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review and compliments for our service team. We love the feedback including, "Service at Coastal Kia, overall, has been great....the technicians in service are professional and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 10, 2024

Bob Tomlin has been very patient and explains what is being done or needs to be done. The service at this Kia dealership is the best! More

by RUFFLESLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Coastal Kia responded

Fantastic! Thank you for the five star service review and compliments for our Service Consultant Bob Tomlin. It was kind of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

October 09, 2024

The service staff were professional, courteous and thorough in their explanations of the service needed for my vehicle and interactions with me. More

by larry.winter
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Coastal Kia responded

Larry, we sincerely appreciate the five star service review. We love the feedback including, "service staff were professional, courteous and thorough..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

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