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Coastal Kia - Service Center

Wilmington, NC

4.8
3,227 Reviews

3,227 Reviews of Coastal Kia - Service Center

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October 19, 2024

Very professional, always meet with a friendly smile. Thanks for everything. Keep up the good work. More

by HAIRSTONE691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Coastal Kia responded

So thoughtful. Thank you! We appreciate the high marks and gracious feedback. It was kind of you to go online and recognize the efforts of our Service Consultant Sam Weisman and our service team. Please don't hesitate to reach out if you need us. Thanks again!

October 18, 2024

I look forward to the service! They are always nice, helpful, and fast! Place is always clean. More

by lovintheloven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Ness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Coastal Kia responded

Simply wonderful! We truly appreciate the five star service review. It was extremely thoughtful of you to rate so many of our team members with such high marks. Thank you for the compliments for our staff and facility. We are here if you need us.

October 18, 2024

The service department is always timely, informative, and professional. I like that they keep me posted of the status of my service. More

by toddholleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear your recent service visit went well. It is always nice to have our service clients recognize our service write up communications process. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 18, 2024

The service from scheduling to actual service to check out was very pleasant. Everyone was helpful upbeat and friendly. .we will definitely come back More

by AAGOSTINETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Coastal Kia responded

Thank you for the high marks and gracious comments. We are thrilled to hear your recent service visit went well. We love the feedback including, "everyone was helpful, upbeat and friendly... we will definitely come back." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 17, 2024

I never have to worry about my car when I bring it here because I know it’s going to be well taken care of. Sam is a wonderful representative for this brand and he always makes sure I’m good to go before I More

by ALAN.CROOM86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Coastal Kia responded

Thank you for the five star review! Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We truly appreciate your loyalty. Thank you for choosing Coastal Kia for your automotive service needs.

October 17, 2024

To get an oil change, tires rotation and inspection plus complementary car wash took 3hrs . Ridiculous. This is everytime. So done with Kia, will be trading car soon, and will not get a Kia. Love the car ha More

by my2sunz46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marquita Best
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Coastal Kia responded

Ms, Crews, thank you for your feedback. We apologize for not meeting your expectations during your recent service visit. The additional audio update recall performed added an additional hour to your wait time. Our Operations Manager Peggy Roberts tried to reach you via phone to discuss your concerns. We are here to help. Please call Peggy Roberts at 910-798-4706. We look forward to your call. Thank you

October 16, 2024

Sam in particular, but the entire service staff deserve A+++ from greeting me by name, keeping me informed, explaining service and inspection results and returning car cleaner than when I brought it in. Fa More

by ronne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Coastal Kia responded

Thank you for the amazing review! It was thoughtful of you to recognize the efforts of Bob Tomlin and Sam Weisman in our service department. They both do an awesome job. Recognition from our clients on their behalf is always a pleasure to hear. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 15, 2024

Coastal Kia is awesome. The team and service is always outstanding thus why I keep going back there. More

by jackgo2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our team! We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 14, 2024

Prompt, efficient and friendly. Sam is my advisor and I appreciate that he remembers me and my Kia history. I trust his suggestions and he makes himself available for questions be More

by EVELYNWILLIAMS1328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saw W
Report | Print
Oct 14, 2024 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We appreciate the high marks and gracious feedback. Thanks again!

October 14, 2024

Great people and great service. Came in for a oil change and also received a free car wash. More

by beachlife04239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. We appreciate the high marks and compliments for our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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