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Coastal Kia - Service Center

Wilmington, NC

4.8
3,227 Reviews

3,227 Reviews of Coastal Kia - Service Center

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October 30, 2024

We just bought a 2022 telluride only had if 2 months we were told at first service that brakes are at 40%. This was never disclosed at original sale. This is very disappointing. More

by duffy4099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Coastal Kia responded

Mr. Osorio, thank you for the review. Please reach out to our Service Director John Wigger at 910-408-0100 with any concerns you may have. Our records show the Multi-Point Inspection provided shows different numbers than what you have mentioned. We look forward to your call. Thank you

October 30, 2024

Sam was great and the staff were super friendly. The whole process from start to finish was smooth! I More

by jenncastronova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Coastal Kia responded

We sincerely appreciate the five star service review and high marks for our service consultant Sam Weisman. Your compliments for our staff are greatly appreciated as well. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 29, 2024

Excellent service department. They got me taken care of with a decent amount of services due at 60k miles More

by COLT6238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review and gracious comments. We are thrilled to hear your 60,000 mile service went well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

October 28, 2024

I think they are best people I have ever dealt with. Great service and friendly More

by GRETCHAN7189
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Coastal Kia responded

Wow! Thank you! We appreciate the amazing comments and high marks. Thank you for sharing your recent service experience online. Please do not hesitate to reach out if you need us. Thanks again!

October 27, 2024

Very nice and friendly service person. Service began at appointment time and was completed quickly. More

by VERAJANE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Coastal Kia responded

Thank you. We sincerely appreciate the five star service review and gracious feedback. We love the comments including, "very nice and friendly service person." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

October 27, 2024

I have bought 3 cars from Costal Kia and my husband bought at least 2. The service has always been right on target. More

by JOANJAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Coastal Kia responded

Fantastic! We appreciate your unwavering support and amazing review. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia with your automotive service needs.

October 27, 2024

I returned home from an extended time away, & the battery on my car was dead & would not hold a charge. They got me in the very next day to replace the battery. Plus, courtesy van took me where I needed to b More

by HOLLY5012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Coastal Kia responded

Wonderful news! We appreciate the service testimonial and high marks. We are thrilled to hear you were able to enjoy our Courtesy Shuttle experience. Thank you for choosing Coastal Kia for your automotive service needs.

October 27, 2024

Very nice people to deal with, always clean when we go there. We have been there a few times always nice More

by shelbysellers56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Coastal Kia responded

Thank you for the review and compliments for our staff and facility. We strive to exceed our client's expectations during every visit. Please do not hesitate to reach out if you need us. Thanks again!

October 27, 2024

100/10 experience! !!!! They took wonderful care of us and they were very informative. Bob from services is and amazing guy and made this an AMAZING EXPERIENCE!!! More

by NOAHDINOGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Coastal Kia responded

Thank you for the high marks and compliments for our Service Consultant Bob Tomlin. Bob is a true ambassador for our customer service culture. It was thoughtful of you to go online and rate your recent service experience. Please do not hesitate to reach out if you need us. Thanks again!

October 26, 2024

Greeted by Howard and went through key points for my 50,000 mile maintenance…then met with Sam and he explained the process and timing of the days check up for my 2020 Kia Soul…as always my confidence a More

by RTDILIETO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Coastal Kia responded

Amazing! Thank you! We appreciate your loyalty and special recognition of our staff. Thank you for the gracious comments and high marks. We are here if you need us.

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