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Coastal Kia - Service Center

Wilmington, NC

4.8
3,287 Reviews

3,287 Reviews of Coastal Kia - Service Center

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December 05, 2024

Professional and friendly service. I know my car is in good hands when I bring it here. More

by Calebinnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Coastal Kia responded

Thank you! We appreciate the high marks and gracious comments. Thank you for your trust and for recognizing so many of our service team members with five stars. We are here if you need us. Thanks again!

December 01, 2024

Very disappointed after paying for the "deluxe" warranty package to be denied an interior door panel repair. Also when we brought car in to fix front windshield fluid dispenser right after purchase, appare More

by Royaltopsail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Coastal Kia responded

Thank you for your patience. We appreciate the opportunity to help you move forward with this claim. Please return the follow up call from Isaiah Torres, our Business Manager. Isaiah can be reached at 910-408-0100. We look forward to your call. Thank you

December 01, 2024

Friendly service, appreciate the car wash. Took a little longer than expected. Liked the on line scheduling More

by WOMENSHCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Coastal Kia responded

We sincerely appreciate your patience during your recent service visit. Thank you for the high marks and helpful comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

November 28, 2024

Coastal Kia is always friendly, clean and minimal wait for check in and drop off. More

by noranc101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. We love the feedback including, "Coastal Kia is always friendly, clean and we have a minimal wait..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again!

November 27, 2024

Extremely satisfied with my service at coastal Kia in Wilmington. Bob went above and beyond to provide exceptional customer service. He made this service experience so easy! Bob kept me informed during t More

by ASHLIERYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Coastal Kia responded

We sincerely appreciate the five star review. Our Service Consultant Bob Tomlin is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank you for the high marks and gracious compliments. We are here if you need us.

November 26, 2024

The repair was completed efficiently. Prompt communication after a Sunday drop off. Fully covered under warranty. More

by MDLAUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and compliments for our service team. We love the feedback including, "the repair was completed efficiently." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

November 25, 2024

Purchased a 2023 Kia Sorrento here- worst vehicle decision I’ve made. The Telluride we previously had was a solid vehicle but the Sorrento was just a recurring nightmare of recalls. Even worse was al More

by AK and KK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan
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Nov 26, 2024 -

Coastal Kia responded

Andy and Kendra Kleutghen, we apologize for any inconvenience. We have confirmed the phone numbers attached to your profile have been removed. Our sincere apologies for your frustration. Please contact our Operations Manager Peggy Roberts at 910-798-4706 if you have additional concerns. Thank you

November 24, 2024

Gary in the service dept was easy to work with and kept me informed as to what was nwwded More

by mawood1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Coastal Kia responded

Thank you for the review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs.

November 24, 2024

They were timely and professional and extremely courteous. Would definately recommend them. Our 3rd KIA! More

by HOLTTERRY772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Coastal Kia responded

Your 3rd Kia! Wow! Thank you for your loyalty and high marks. We love the comments including, "they were timely and professional and extremely courteous." We sincerely appreciate your high recommendations as well. Thank you for trusting Coastal Kia!

November 24, 2024

The dealership is amazing. There are some wonderful people working for coastal Kia and I’m thankful I made the right choice by using them. More

by Tellahardy29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Coastal Kia responded

Thank you! We love your comments including, "the dealership is amazing." We truly appreciate the five star review and compliments for our team. Congratulations and enjoy! We are here if you need us.

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