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Coastal Kia - Service Center

Wilmington, NC

4.8
3,408 Reviews

3,408 Reviews of Coastal Kia - Service Center

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April 02, 2025

Very easy to work with and handled all my needs Effectively and efficiently. Thank you More

by HuffmanB87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
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Apr 03, 2025 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including. "very easy to work with and handled all my needs effectively and efficiently." Thank you for choosing Coastal Kia!

March 29, 2025

Quick to get me in, efficient with their work, and the free wash is nice More

by 1976SANGELONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
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Mar 31, 2025 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review. It was thoughtful of you to go online and rate your recent service experience. Thank you for trusting Coastal Kia with your automotive service needs.

March 26, 2025

Sam and Gary continue to step up and get me taken care of. Top notch service each time. More

by pzimmer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to mention Sam and Gary in our service department. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

March 26, 2025

The staff is friendly (love Sam! ), and the service is great. I also appreciate the water and snacks. More

by kelseyrkiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Coastal Kia responded

Outstanding! Thank you for the five star service review. It was thoughtful of you to mention our Service Consultant Sam Weisman by name. Sam is a true ambassador for our customer service culture. Thank you for your loyalty. We are here if you need us.

March 25, 2025

They charged me 1. 7 hours of labor to replace my rear windshield wiper motor. I turned in the car at 2:30. It was ready at 3:30. You do the math. More

by DKGRAY17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Gokey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Coastal Kia responded

Thank you for your feedback. Please reach out to our Service Director John Wigger. His direct line is 910-798-4716. We are here to help and make things right. He has pulled your records. We look forward to your call. Thank you

March 24, 2025

Bob was great! I just needed an oil change and he got me in and out quickly. He was friendly, knowledgeable and followed up afterwards to make sure everything was o More

by SPDOWNTOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "he was friendly, knowledgeable and followed up afterwards to make sure everything was ok with the service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

March 24, 2025

good communication- easy to schdule an appointment-good people to work with- no problems with wservice More

by acarter12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia!

March 23, 2025

Sam Weisman always offers honest great service. He is the epitome of what a great service manager should be! More

by JESTROVERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Coastal Kia responded

Thank you! Our service consultant Sam Weisman is a true ambassador for our customer service culture. Thank you for mentioning him by name. We are here if you need us. Thanks again!

March 22, 2025

Outstanding service team and always professional. I have had the pleasure of working with Gary and David (shuttle driver) several times and look forward to working with them in the future. More

by DRZYZGAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review. It was thoughtful of you to mention our Service Consultant, Gary Nelson, and our Shuttle Driver, David Knowles, by name. We sincerely appreciate your loyalty and are here if you need us. Thank you for choosing Coastal Kia!

March 22, 2025

The people in the service departmen are very caring. Sam is the best always willing to help whe I have a questions about anything when I bring my care in for service. More

by JBROWN4511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Coastal Kia responded

We sincerely appreciate the five star review! It was kind of you to mention our Service Consultant Sam Weisman by name. Sam is a true ambassador for our customer service culture. Please do not hesitate to reach out to Sam or anyone in our service department if you need anything. Thank you for choosing Coastal Kia!

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