Coastal Kia - Service Center

Absolutely the best dealership I’ve ever been to. The service department customer service representative Sam is awesome The service department customer service representative Sam is awesome More

The service is always friendly and informative. The service agents are always attentive to ensuring I am comfortable and understand what is going on with my car. The service agents are always attentive to ensuring I am comfortable and understand what is going on with my car. More

Everyone was kind and helpful. It didn’t take too long. Overall it was a great experience. It didn’t take too long. Overall it was a great experience. More

I came in to get my car inspected, I’ve recieved roughly 20 calls regarding “get your car appraised we’re looking for Kia souls” so I decided why not, I was moved to a car salesman, who showed me 3 cars, an 20 calls regarding “get your car appraised we’re looking for Kia souls” so I decided why not, I was moved to a car salesman, who showed me 3 cars, and I test drove them although nothing I saw really impressed me. But we went back inside he said “choose 1” and then I said I had to go to work and I got up and he said wait here, so I did, I didn’t want to be rude, and then I was promised things I did not get, such as money back from my trade in, which I told him I wanted, he brushed over that part, then he promised me I could unlock my car with my phone, but couldn’t do that with the Kia niro LX. 30000 dollar car that can’t do that? What the xxxx? Anyways I had three people telling me “buy this car” “buy this car, here’s the price” I wanted to leave to go to work but I was already late at this point. I told them I didn’t like the color, but I liked that it was a hybrid. “Well here’s what we can offer you, I knocked out 7000 dollars off of the price for you” and I don’t know why I said yes, because I didn’t like the car, that’s my fault but they kind of knew I didn’t want the car, they could tell I was really nervous. We go through all the paperwork, and I didn’t have a smile on my face but I was already this far in, I should have walked away but I felt like I couldn’t. I ended up getting to work 2 hours late. And I hated the car, the color didn’t feel like me and I know it was stupid but I think the real reason why I hated it was because I felt like I didn’t choose it, it was just chosen for me. I had so many emotions going through my head that day I felt like I was having a mental crisis. At night, I called up the Kia connect and was on the phone for over 20 minutes for them to tell me that my car does not work for Kia connect, I was pissed, the guy was trying to calm me down, I told him “I know this is not your fault but I f***ing hate this car” and started looking online at other cars you guys had for sale. And since it was so late you weren’t open I left an email saying I hated the car can I come in and switch it out. I arrived when you guys were open the next day saying I hate this car, what can you do for me, I researched all the cars on your website, and chose the white Kia niro EX ( I would have liked some more color options but what can you do about that?) and throughout the whole time they said “I don’t think we can do this there is no grace period in North Carolina” but I knew that they could do something because they sold me the car. You guys do not want a bad review because it would mean someone would get fired which I don’t want to happen. Ultimately I exchanged the LX for the EX and I felt a lot better because I felt like I chose the car and didn’t feel pressured in the moment to buy a car. The 600 dollar monthly payments will be very tough, as that’s wayyy too much money for me, I grew up in a home the size of a trailer. But I signed the documents, and i’m no longer hating the car I bought. All in all, the salespeople were doing what they were told to do, it was me who hated the vehicle, signed the documents, stayed late and missed a few hours of work, and didn’t keep on asking questions. I can’t get mad at Kia or the salespeople for that. More

Pleasant, knowledgeable and non pushy sales personnel. Easy to deal with no pressure. Service Department is friendly and keeps the customer in the loop as the vehicle is being serviced. Easy to deal with no pressure. Service Department is friendly and keeps the customer in the loop as the vehicle is being serviced. More

My wife was very happy with the service and clear communication from the service staff. communication from the service staff. More

They provide very good customer service, and are very good eith time management! They take good care of Rita. good eith time management! They take good care of Rita. More

Sam Weisman in the Service Department is excellent. He is truly concerned about you and your car and getting the job done right. Excellent communications and follow-up. He is truly concerned about you and your car and getting the job done right. Excellent communications and follow-up. More

I was very happy with the service on my 2007 Saturn vue when I brought it in thank you Darren for your help. I will be bringing it back soon. when I brought it in thank you Darren for your help. I will be bringing it back soon. More

Absolute best dealership I've ever been to, they are very accommodating to ensure you are comfortable while dealing with your vehicle needs and will go above and beyond to help with anything needed to get yo accommodating to ensure you are comfortable while dealing with your vehicle needs and will go above and beyond to help with anything needed to get your vehicle right. More