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Coastal Kia - Service Center

Wilmington, NC

4.8
3,346 Reviews

3,346 Reviews of Coastal Kia - Service Center

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May 13, 2024

The Service was quick and efficient, easy to get in. Would go back again to use More

by MFRAZIER5103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Coastal Kia responded

We sincerely appreciate the five star service review and high marks for our service consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank you for trusting Coastal Kia with your automotive service needs.

May 12, 2024

Everything and all the service people were great. They came out and let you know if they had any suggestions or thought I needed other services. More

by KWANR16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for Sam Weisman and the rest of our service team. We love the feedback including, "everything and all the service people were great." Please call us if you need anything. We are always here to help. Thanks again!

May 12, 2024

Serviced my car even though I came in on the wrong day. Was very helpful. More

by ROSELYNN302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
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May 14, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious feedback. We are thrilled to hear our service team exceeded your expectations. Thank you for the high marks for Kelvin Swinson and Darren Gokey. Please do not hesitate to reach out if you need anything. Thanks again!

May 12, 2024

They were very nice and knowledgeable. Kept me up to date on my car and what was going on. More

by KIMBERLYAMBER234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and compliments for our service team. We love the amazing review and high marks for Sam Weisman and Darren Gokey. We are here if you need us. Thanks again!

May 12, 2024

Employees are helpful in understanding customer needs Would recommend dealership Service center is professional and helpful More

by ROSENBERGCARY511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wright
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious compliments. We love the feedback including, "would recommend dealership...service center is professional and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 12, 2024

Super staff friendly yet professional no mattter who is taking care of why I am there. More

by bayleyrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious feedback. Thank you for your loyalty and trust. We are here if you need us. Thanks again!

May 12, 2024

Customer service was excellent! Sam kept me updated and explained everything thoroughly. Service was quick, easy and painless! More

by kimberlycuberocarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

Wonderful news! Sam Weisman in our service department is a true ambassador for our customer service culture. We love the feedback including, "service was quick, easy and painless!" Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again!

May 12, 2024

They were very welcoming and professional. They made sure that I was comfortable while I waited and offered a ride if I needed to go somewhere during my wait. I arrived early and were able to More

by SalLongo85
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

Fantastic news! We are thrilled to hear your recent service visit went well and our Service Consultant Sam Weisman took great care of you. We strive to deliver a truly exceptional experience to every client during every visit. We sincerely appreciate the kind comments. Thank you for trusting Coastal Kia with your automotive service needs.

May 11, 2024

Sam Weisman is wonderful as always. The company still needs to put better seating in the waiting area. Need better lumbar support. More

by SandiSkinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

Thank you for the feedback and high marks. We truly appreciate your loyalty to our Service Consultant Sam Weisman. Thanks again!

May 11, 2024

Not happy with Kia, I will not own another Kia car. The last 2 have oil issues. Kia warranty is useless. More

by TCARPE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

We are here to help. Please reach out to our Operations Manager Peggy Roberts on her direct line 910-798-4706 to discuss your service visit and concerns. We look forward to your call.

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