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Coastal Kia - Service Center

Wilmington, NC

4.8
3,234 Reviews

3,234 Reviews of Coastal Kia - Service Center

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March 24, 2024

Everyone was very cordial, friendly and helpful. I was told it would take 2 hours. More

by NKUMLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Coastal Kia responded

We appreciate the five star rating and gracious comments. We love the feedback including, "everyone was cordial, friendly and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 23, 2024

Friendly, clean and courteous staff. I have never had an issue with this dealership during my 105,000 miles. More

by LampRx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for our team. We sincerely appreciate your loyalty and gracious comments. It was thoughtful of you to go online and rate our service advisor Bob Tomlin with such high marks. Thank you for choosing Coastal Kia!

March 23, 2024

very attentive to customers issues. very polite and helpful to getting things correct for customers. More

by CARLAMILLER847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachele 5 stars
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Mar 25, 2024 -

Coastal Kia responded

Thank you for the five star review. We love the feedback including, "very attentive to customer's issues." We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us.

March 22, 2024

The dealership was nice but they charged me way too much for a 2021 Sorento More

by JHJONES64
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Coastal Kia responded

Thank you for the five star review. Congratulations and enjoy!

March 22, 2024

I am always very happy with your service. My service consultant Sam Weisman is great. Thank You More

by SHER34A
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Coastal Kia responded

Thank you for the five star service review and high praises for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. We love the feedback including, "I am always very happy with your service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 21, 2024

Superb job! Always a pleasure to work with y'all and everyone there is extremely nice More

by mtotsch2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Coastal Kia responded

Thank you for the five star service review! It was thoughtful of you to go online and rate your recent service experience. We appreciate your loyalty and gracious comments. Thank you for choosing Coastal Kia for your automotive service needs.

March 21, 2024

The associates were very nice. I brought my car in a few minutes early and I was out pretty fast. Loved it! More

by LEEKAYZEL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear our service team exceeded your expectations! Thank you for the five star review and gracious comments. We sincerely appreciate you choosing Coastal Kia for your automotive service needs.

March 21, 2024

Easy to get the appointment. Rachel was very informative. Very clean dealership.Great experience.Thanks. More

by CSKJJK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachele was my service advisor. 5 stars for her.You really should add her to the list.
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Mar 22, 2024 -

Coastal Kia responded

Thank you! We will definitely get Rachele added to the list. She is new and has been a great addition. It was thoughtful of you to mention her by name. We appreciate the five star review and gracious comments. Thanks again!

March 20, 2024

Good service very communicative very easy to work with the customer service. Nice area very open to work with More

by E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Coastal Kia responded

We appreciate the five star review and compliments for our staff. It was kind of you to take time to go online and rate your recent experience. Thank you for choosing Coastal Kia!

March 19, 2024

She’s the best service advisor I’ve ever dealt with on any bases at all More

by THEREDBANDIT56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel’s Hennessy
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Mar 20, 2024 -

Coastal Kia responded

Wow, thank you! We are thrilled to hear our Service Consultant Rachel Hennessy exceeded your expectations. Your high marks and gracious feedback are greatly appreciated. Please call us if you need anything. Thanks again!

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