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Coastal Kia - Service Center

Wilmington, NC

4.8
3,234 Reviews

3,234 Reviews of Coastal Kia - Service Center

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March 28, 2024

Beyond impressed with the quality, efficiency, and atmosphere of this service location. Service was prompt and communication was stellar. More

by Lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Coastal Kia responded

Wonderful news Lauren! Thank you for the five star service review and compliments for our facility and team. It was thoughtful of you to go online and rate your recent service experience. We are here if you need us. Thanks again!

March 28, 2024

Had a flat on a Saturday afternoon. After Kia roadside got our spare on, we went to Kia to see if they could get us a new tire. They quickly got it done for us and also did the oil chan More

by rachelchildress83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Coastal Kia responded

Thank you for the five star review! We hate to hear you had a flat tire recently. It is great news to hear our service team was able to get you back on the road quickly in one trip. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for our automotive service needs. We are here if you need us.

March 27, 2024

Sivon Gross saved the Day! Or maybe I should say night because Sivon stayed overtime till after closing time. He did not leave until the deal was done. He was very patient and More

by vanayaship1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sivon Gross
Apr 01, 2024 -

Coastal Kia responded

Thank you for the amazing testimonial and high marks! We are thrilled to hear Sivon exceeded your expectations. Thank you for the high recommendations as well. Your support is greatly appreciated. We are here if you need anything.

March 27, 2024

Always a stellar experience, I always wait and they have the work done in the time promised. Sam Weisman is my service rep. and on a scale of 1-10 he gets an 11. Highly recommend this facility... More

by NOIZBOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Coastal Kia responded

Wonderful news! We love the feedback including, "always a stellar experience." Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. We give him an 11 as well! We appreciate the high recommendations and your loyalty to our service team. We are here if you need us. Thanks again!

Mar 29, 2024 -

NOIZBOY1 responded

You guys rock, no doubt!

March 26, 2024

Service department and waiting area exceeded expectations. It provided a relaxing competent environment while waiting. More

by ajonewman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Coastal Kia responded

Thank you! We are thrilled to hear you were comfortable during your service wait and were able to enjoy our customer lounge experience. We appreciate the five star review. Thank you for choosing Coastal Kia for your automotive service needs.

March 26, 2024

Everyone I have been in contact with in the service area has been friendly and communicated well on what was needed for my vehicle. Work was completed promptly and follow up has been nice. More

by Jeff Berrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachele Hennessey
Mar 27, 2024 -

Coastal Kia responded

Jeff, we sincerely appreciate the five star service review. We love the feedback including, "work was completed promptly and follow up has been nice." Thank you for choosing Coastal Kia for your automotive service needs.

March 26, 2024

This was my first visit to the service department. As soon as I arrived I was greeted by Howard who was friendly and knowledgeable. He explained the process, length of time, shuttle service and sna More

by LORIVANHORN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Coastal Kia responded

Wow! We truly appreciate the five star review. It was thoughtful of you to mention so many of our team members by name. We strive to deliver a truly exceptional experience to every client during every visit. Your heartfelt testimonial is greatly appreciated. Thank you for choosing Coastal Kia for your automotive service needs.

March 25, 2024

Coastal Kia does right by me. They recently took care of a check engine light by running the necessary diagnostics and did not charge me for the service which encourages me to re More

by RLPROVENCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Coastal Kia responded

Great news! We appreciate the review and gracious comments. Please reach out if out if you need anything. Thanks again for sharing your experience online.

March 24, 2024

Great service center. Sam Weisman is my service advisor. He is always very helpful, courteous, polite and professional. I have always been very satisfied with the service More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Coastal Kia responded

Judy, we appreciate the five star review and compliments for our service consultant Sam Weisman. He is a true ambassador for our customer service culture. Thank you for the five star rating and gracious feedback. We are here if you need us.

March 24, 2024

When the parts finally came in our vehicle was fixed right away and we had no problem getting a loaner car. More

by KINGJULY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Coastal Kia responded

Thank you for your patience. We appreciate the five star review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs.

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