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Coastal Kia - Service Center

Wilmington, NC

4.8
3,233 Reviews

3,233 Reviews of Coastal Kia - Service Center

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April 08, 2024

From the moment I walked in til I picked up my car these guys at service were great More

by KTBMHB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BoB in service
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Apr 09, 2024 -

Coastal Kia responded

We love to hear this! Thank you for the five star review and for recognizing our Service Consultant Bob Tomlin. It was kind of you to go online and rate your recent service experience. We appreciate it!

April 08, 2024

Had a low tire and came to Coastal Kia without an appointment. Gary was great and getting me worked into their busy day. The tire was patched. His follow-up is much appreciated as well! More

by joanmpacifico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Coastal Kia responded

Perfect! Thank you for the five star review and compliments for Gary Nelson and our service team. We are thrilled to hear we exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs.

April 08, 2024

They have a nice waiting area, service took a while but was the time they estimated, everyone was nice. A good experience. More

by RICHARDRICKLEFS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Coastal Kia responded

We appreciate the review and gracious feedback. It was thoughtful of you to rate our service consultant Gary Nelson with such high marks. We are thrilled to hear you had a "good experience." Thank you for choosing Coastal Kia!

April 08, 2024

Would not go to service way o er priced and customer service is terrible oeriod More

by EGDAVIS50
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 08, 2024

I have yet to have any issues with this dealership or the people I have dealt with. More

by dcaton0315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for our team. We love to hear we have earned your trust and repeat business. It was thoughtful of you to rate our Service Consultant Bob Tomlin so highly. Thank you for choosing Coastal Kia!

April 08, 2024

If not best dealership. very comfortable very curious and when the time for a new kia. They will be my choice More

by BULLY7HILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Coastal Kia responded

Thank you! It was kind of you to go online and rate your recent experience. Thank you for the five star review and gracious comments. We appreciate your loyalty. Thank you for choosing Coastal Kia.

April 08, 2024

People was very informative. And if they give you a time come at that time. They can't get you in any earlier. More

by donnabyrd3955
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Coastal Kia responded

Thank you for the helpful feedback and five star service rating. It was thoughtful of you to go online and rate your recent service visit. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 08, 2024

Once again, Sam Weisman went above and beyond to service our Kia Soul. I have yet to have a poor service experience with this dealership. Keep up the good work Sam! More

by RPCAL10@YAHOO>COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. We sincerely appreciate the five star review and compliments for Sam Weisman and Bob Tomlin. Please don't hesitate to reach out if you need us. Thank you for choosing Coastal Kia for your automotive service needs.

April 08, 2024

The team had great customer service in dealing with the issues that I had with my Kia! More

by AMCA.AMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Coastal Kia responded

Great news! Thank you for sharing your experience online. We sincerely appreciate the five star service review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We are here if you need us.

April 07, 2024

Service was perfomed timely by efficient individuals. However, I was rather disappointed to be told that when paying by credit card and extra payment was added to the bill. More

by jgregg306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Coastal Kia responded

Thank you for the helpful feedback and five star review. It was thoughtful of you to give our Service Consultant Bob Tomlin such high marks. We are here if you need us.

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