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Coastal Kia - Service Center

Wilmington, NC

4.8
3,298 Reviews

3,298 Reviews of Coastal Kia - Service Center

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May 19, 2024

Under promise over deliver. Was in and out in an hour. Courteous staff. Clean area. You weren’t treated like a number. Outstanding!!! More

by tgziek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown but he was great
May 20, 2024 -

Coastal Kia responded

Wow! Thank you so much for the amazing service review. We appreciate the high marks and gracious feedback. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 19, 2024

Was greeted with a smile and asked for my reason for a visit. Tony Kershner was very friendly and his staff. 🌟 🌟 🌟🌟🌟 I was early for my first oil change and was pleased with the service. More

by Hrugby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Coastal Kia responded

Thank you for the review and for mentioning our Service Manager Tony Kirschner by name. We appreciate the five star review and gracious comments. Please call us if you need anything. Thanks again!

May 18, 2024

The service was right on time and the waiting room was nice and clean. Very attentive staff! More

by railstoptom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the five star review and complimentary feedback regarding your recent experience. We appreciate your loyalty and are here if you need us. Thanks again!

May 18, 2024

I recently had the pleasure of working with the team at Coastal Kia, and I am compelled to share my exceptional experience. From the moment I arrived, the team was professional, attentive, and genuinely co More

by HIGGINSMKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Coastal Kia responded

Thank you so much! Your amazing testimonial means the world to our entire team. We appreciate you taking time to rate your recent service experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us. Thanks again!

May 18, 2024

The process was very easy. The service rep kept us informed on how long it should last. More

by ptharvey46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We sincerely appreciate you taking time to go online and rate your recent service experience. Please do not hesitate to reach out if you need us. Thanks again!

May 17, 2024

Gary was super helpful and did some research into my car’s warranty which was a huge help!! More

by kendalyn.kufner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Coastal Kia responded

Fantastic news! We appreciate the high marks and compliments for our Service Consultant Gary Nelson. Thank you for trusting Coastal Kia with your automotive service needs.

May 16, 2024

As always, great experience at Coastal Kia. Fantastic service reps and everything was done in a timely manner. More

by skuyken212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the high marks and gracious comments. We sincerely appreciate your trust and five star rating for our Service Consultant Darren Gokey. Please call us if you need anything. Thanks again!

May 16, 2024

Great service. Keeps u informed on the progress of your vehicle. Very professional upbeat and friendly More

by CSRT32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our service team. We love the feedback including, "very professional, upbeat and friendly." We strive to deliver a truly exceptional experience to every client during every visit." Thank you for choosing Coastal Kia for your automotive service needs.

May 15, 2024

Great customer service, very friendly, especially with our kids. Great atmosphere for families with children and pets. Very accommodating to your needs while you wait for your service with complimentary s More

by kaytiejoannawhaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the heartfelt testimonial and compliments for our staff. It was thoughtful of you to go online and rate your recent experience. We love the feedback including, "great atmosphere for families with children and pets." We are thrilled your family was able to enjoy our lounge experience. Thank you for choosing Coastal Kia! We are here if you need us.

May 15, 2024

My experience with Coastal KIA has been exceptional. Bob takes care of me like I’m his son. Could not be happier with my Coastal KIA experience. Service is at another level. More

by MMAPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Coastal Kia responded

Wonderful news! Bob Tomlin is a senior employee and a true ambassador for our customer service culture. It was kind of you to rate your recent experience. We sincerely appreciate you mentioning Bob by name. Your loyalty means the world to our team. Thanks again!

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