Coastal Kia - Service Center
Wilmington, NC
3,298 Reviews of Coastal Kia - Service Center
Under promise over deliver. Was in and out in an hour. Courteous staff. Clean area. You weren’t treated like a number. Outstanding!!! Was in and out in an hour. Courteous staff. Clean area. You weren’t treated like a number. Outstanding!!! More
Was greeted with a smile and asked for my reason for a visit. Tony Kershner was very friendly and his staff. 🌟 🌟 🌟🌟🌟 I was early for my first oil change and was pleased with the service. visit. Tony Kershner was very friendly and his staff. 🌟 🌟 🌟🌟🌟 I was early for my first oil change and was pleased with the service. More
The service was right on time and the waiting room was nice and clean. Very attentive staff! nice and clean. Very attentive staff! More
I recently had the pleasure of working with the team at Coastal Kia, and I am compelled to share my exceptional experience. From the moment I arrived, the team was professional, attentive, and genuinely co Coastal Kia, and I am compelled to share my exceptional experience. From the moment I arrived, the team was professional, attentive, and genuinely committed to ensuring my needs were met. Firstly, their knowledge of the Kia lineup and service requirements was impressive. They patiently answered all my questions, providing detailed explanations about the maintenance needed for my vehicle. This transparency helped me feel confident in the service being performed. Moreover, the team kept me updated throughout the process, ensuring I was informed about the status of my car and any additional issues that were discovered. Their communication was prompt and clear, eliminating any uncertainty or stress on my part. The service itself was completed efficiently and to a high standard. When I picked up my car, it was running smoothly, and thw team took the time to go over the completed work with me. They also provided helpful tips on how to maintain my car's performance, which I greatly appreciated. Overall, [Service Advisor's Name] exemplified what customer service should be. Their professionalism, expertise, and genuine care for customers make them an invaluable asset to Coastal Kia. I highly recommend seeking out [Service Advisor's Name] for any service needs at this dealership – you will not be disappointed! More
The process was very easy. The service rep kept us informed on how long it should last. The service rep kept us informed on how long it should last. More
Gary was super helpful and did some research into my car’s warranty which was a huge help!! car’s warranty which was a huge help!! More
As always, great experience at Coastal Kia. Fantastic service reps and everything was done in a timely manner. Fantastic service reps and everything was done in a timely manner. More
Great service. Keeps u informed on the progress of your vehicle. Very professional upbeat and friendly Keeps u informed on the progress of your vehicle. Very professional upbeat and friendly More
Great customer service, very friendly, especially with our kids. Great atmosphere for families with children and pets. Very accommodating to your needs while you wait for your service with complimentary s our kids. Great atmosphere for families with children and pets. Very accommodating to your needs while you wait for your service with complimentary snacks and drinks and a jeep ride to entertain the kiddos! More
My experience with Coastal KIA has been exceptional. Bob takes care of me like I’m his son. Could not be happier with my Coastal KIA experience. Service is at another level. Bob takes care of me like I’m his son. Could not be happier with my Coastal KIA experience. Service is at another level. More