Coastal Kia - Service Center

Coastal Kia is completely reliable. From owner, Pat and hus assistant, Peggy to the very best Service Manger, John Wigger and his service advisors. There is a comfortable waiting area From owner, Pat and hus assistant, Peggy to the very best Service Manger, John Wigger and his service advisors. There is a comfortable waiting area and shuttle service if needed. I drive 1 hour and 45 minutes for service because it's the only Kia dealership I trust. More

Friendly knowledgeable professional Great representative for your dealer. Follow up call was appreciated Good customer service representative for your dealer. Follow up call was appreciated Good customer service More

Everyone is always very friendly and accommodating! My questions are always answered and I always leave feeling confident that my issues will be resolved! My questions are always answered and I always leave feeling confident that my issues will be resolved! More

Actually, looked forward to going. Staff is always great and I got to eat snacks and have a couple of hours of time to myself while a recall problem was fixed. Had a free car wash, too Staff is always great and I got to eat snacks and have a couple of hours of time to myself while a recall problem was fixed. Had a free car wash, too. ( the wife) :) More

Everyone was very nice and respectful. I made my service appointment online and got a confirmation and reminder but when I showed up at the appointment time, my reservation was not there. I made my service appointment online and got a confirmation and reminder but when I showed up at the appointment time, my reservation was not there. The manager fit me in and was very sorry. Overall a great experience. Stacey Poindexter. More

A time-wasting run-around! Ordered a part to correct a potentially dangerous defect THAT KIA ITSELF HAD IDENTIFIED! Appointment made and (theoretically) replacement part orde Ordered a part to correct a potentially dangerous defect THAT KIA ITSELF HAD IDENTIFIED! Appointment made and (theoretically) replacement part ordered well in advance. Dropped off the car as scheduled, and waited, and waited, and waited. First, the story was "we don't have the part." Then the story was "we ordered the wrong part." Blame shifted to the regional office and the computer system -- ANYONE BUT the people actually responsible! Waited some more to order the correct part when, MIRACLE OF MIRACLES, it turned out they DID have the correct part all along! Waited again for the work to FINALLY BE DONE! Of course, all through the comedy of errors (to be kind and not profane) the service manager who was actually responsible for the mess had disappeared from view! Hiding in the back, perhaps? Yet another mess at an incompetent NC Kia dealership (zero for three attempts, so far). More

Staff were friendly and efficient. My car was ready in the timeframe stated. Yes, yes. My car was ready in the timeframe stated. Yes, yes. More

Everyone has been so supportive and explained exactly what was going on and gave me choices of what I wanted to do while waiting…and let me know what is next,,,thank what was going on and gave me choices of what I wanted to do while waiting…and let me know what is next,,,thank More

Speedy comforting friendly informative right and relaxing atmosphere coffee very good , encouraging you to spread the word about the deals atmosphere coffee very good , encouraging you to spread the word about the deals More

The whole team was welcoming, kind, informative, and efficient. My issues were resolved in the first visit (something that seemed impossible at other dealerships). I'm very pleased with my overall exper efficient. My issues were resolved in the first visit (something that seemed impossible at other dealerships). I'm very pleased with my overall experience at Coastal Kia. More