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Coastal Kia - Service Center

Wilmington, NC

4.8
3,233 Reviews

3,233 Reviews of Coastal Kia - Service Center

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April 28, 2024

Bob. Is always friendly and professional. He ensures that I'm kept informed on any issues that may need my attention/approval. More

by LRONKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Coastal Kia responded

Thank you! Bob Tomlin is a true ambassador for the customer service culture we have established in our Coastal Kia service department. It was thoughtful of you to recognize his efforts. We love the feedback including, "Bob is always friendly and professional." We are thrilled to hear he has earned your trust. Thank you for choosing Coastal Kia for your automotive service needs.

April 27, 2024

Gary is so pleasant to work with . .. he explains everything and keeps his customer updated throughout the visit. The staff is super friendly and the waiting area is comfortable. More

by AUNTGAIL304
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Coastal Kia responded

Thank you! Your high marks and gracious feedback are greatly appreciated. It was thoughtful of you to mention our Service Consultant Gary Nelson by name. Thank you for choosing Coastal Kia!

April 27, 2024

This dealership is outstanding, always helpful and on time with the service. I would recommend them to everyone More

by PARTYMARTY94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Coastal Kia responded

Fantastic news! Thank you so much! We sincerely appreciate the five star review and amazing comments. Thank you for trusting our service team with your automotive service needs. We appreciate the high recommendations as well. Please don't hesitate to reach out if you need us. Thanks again!

April 26, 2024

Friendly customer service. Though oil change like of pricier than Kia dealer in new york More

by ressegue5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Coastal Kia responded

Thank you for the high marks and helpful feedback. It was thoughtful of you to give our Service Consultant Bob Tomlin such high marks too. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again! We are here if you need us.

April 25, 2024

Coastal Kia is my absolute ONLY service center. Their advisors (Bob is fantastic!)(Howard too!) are hands down the most friendly and helpful ones I have ever had. As a business owner I can not re More

by UCCLOSETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard in Service is wonderful too! , Jason Stone
Apr 26, 2024 -

Coastal Kia responded

Fantastic news! Thank you! We appreciate the testimonial and compliments for our service team. It was thoughtful of you to mention them by name. Please don't hesitate to reach out if you need us. Thank you for trusting Coastal Kia!

April 22, 2024

Well organized,pleasant to customers at all times. It is certainly different than many other dealership companies. More

by tomcioszewczyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious feedback. It was thoughtful of you to go online and rate your recent service experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

April 22, 2024

Very good dealership works with people a lot and helps You find the best fit for you More

by NBOZEMAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sivon G
Apr 22, 2024 -

Coastal Kia responded

Thank you for the review and feedback. We strive to deliver a truly exceptional experience to every client during every visit. Please don't hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

April 21, 2024

Everything want as promised. Did take a little longer than I had hoped. But everybody was totally professional. More

by EPY27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Coastal Kia responded

Thank you for your patience and high marks. We sincerely appreciate the five star service review. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

April 21, 2024

Another very satisfactory service visit. Sam was friendly and knowledgeable, as always. Bob picked up the check out ball when Sam was busy with another customer. More

by RPCAL10@YAHOO>COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Coastal Kia responded

We sincerely appreciate the five star service review. Sam Weisman and Bob Tomlin are true ambassadors for our Coastal Kia customer service culture. It was thoughtful of you to mention them by name. Thank you for choosing Coastal Kia for your automotive service needs. Please don't hesitate to reach out if you need us.

April 21, 2024

I was completely satisfied with the service and the staff that performed it. All of the work was completed in the time I was told it would require.. More

by 4MAN43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Coastal Kia responded

Great news! Thank you for the five star service review and high marks for our Service Consultant Darren Gokey. We are thrilled to hear we were able to meet your expectations. Thank you for choosing Coastal Kia!

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