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Coastal Kia - Service Center

Wilmington, NC

4.8
3,233 Reviews

3,233 Reviews of Coastal Kia - Service Center

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May 12, 2024

Everything and all the service people were great. They came out and let you know if they had any suggestions or thought I needed other services. More

by KWANR16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for Sam Weisman and the rest of our service team. We love the feedback including, "everything and all the service people were great." Please call us if you need anything. We are always here to help. Thanks again!

May 12, 2024

Serviced my car even though I came in on the wrong day. Was very helpful. More

by ROSELYNN302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious feedback. We are thrilled to hear our service team exceeded your expectations. Thank you for the high marks for Kelvin Swinson and Darren Gokey. Please do not hesitate to reach out if you need anything. Thanks again!

May 12, 2024

They were very nice and knowledgeable. Kept me up to date on my car and what was going on. More

by KIMBERLYAMBER234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star service review and compliments for our service team. We love the amazing review and high marks for Sam Weisman and Darren Gokey. We are here if you need us. Thanks again!

May 12, 2024

Employees are helpful in understanding customer needs Would recommend dealership Service center is professional and helpful More

by ROSENBERGCARY511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wright
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious compliments. We love the feedback including, "would recommend dealership...service center is professional and helpful." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 11, 2024

Not happy with Kia, I will not own another Kia car. The last 2 have oil issues. Kia warranty is useless. More

by TCARPE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Coastal Kia responded

We are here to help. Please reach out to our Operations Manager Peggy Roberts on her direct line 910-798-4706 to discuss your service visit and concerns. We look forward to your call.

May 11, 2024

Sam Weisman is wonderful as always. The company still needs to put better seating in the waiting area. Need better lumbar support. More

by SandiSkinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

Thank you for the feedback and high marks. We truly appreciate your loyalty to our Service Consultant Sam Weisman. Thanks again!

May 10, 2024

Clean and relaxing place to wait. Provides a good variety of refreshments but wish they also had hot water and tea options. More

by SHINAIMEE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Coastal Kia responded

Thank you for the review and helpful feedback. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the high marks for our Service Manager Tony Kirschner. Please call us if you need anything. Thanks again!

May 10, 2024

Friendly informative professionals. Offered shuttle service anywhere in town and a complimentary car wash. My service writer Gary did a great job getting me in and out in a timely manne More

by MLNOLAN1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

We love it! Thank you for the five star review and for sharing your recent service experience online. We love the feedback including, "friendly informative professionals." Thank you for trusting Coastal Kia with your automotive service needs.

May 10, 2024

I had great service from Bob Tomlin, and everything was done satisfactorily. I will continue to use Costal Kia. More

by KERNWATTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Coastal Kia responded

Thank you! We appreciate your review and compliments for Bob Tomlin and our service team. It was thoughtful of you to mention Bob Tomlin by name. Thank you for your loyalty and trust. We are here if you need us.

May 10, 2024

It’s always clean and everyone is always friendly. They get to you very quickly. More

by RMSTRICK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review. We love the feedback including, "it's always clean and everyone is always friendly." We sincerely appreciate the high marks. . Please don't hesitate to reach out if you need us. Thanks again!

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