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Coastal Kia - Service Center

Wilmington, NC

4.8
3,298 Reviews

3,298 Reviews of Coastal Kia - Service Center

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June 14, 2024

Our service was handled in record time. Everyone was extremely friendly and helpful. The lady that was assigned our personal service person was over the top. She was awesome and a access to More

by DALEANDBEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Coastal Kia responded

Fantastic news! We appreciate the five star review and compliments for our service team. We love the feedback including, "everyone was extremely friendly and helpful...the lady assigned as our personal service person was over the top." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

June 14, 2024

The Coastal Kia team is extremely efficient and I felt pampered for the time I pulled up for the service. Great waiting area and concierge service suburb. Work was done in a timely manner with spot on p More

by CBCOTTAGES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Coastal Kia responded

Thank you for the heartfelt testimonial and high marks. It was thoughtful of you to go online and rate your recent experience. Your kind compliments are greatly appreciated. We are here if you need us.

June 14, 2024

Very professional shop that did all work in the estimated time.we will use then again. More

by waltfr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review and high marks for Darren Gokey. We love the feedback including, "very professional shop that did all work in the estimated time." Thank you for choosing Coastal Kia for your automotive service needs.

June 13, 2024

Very professional and helpful. Nice clean area to wait for service. Everyone there is so nice and accommodating. More

by Lmcqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review. We are thrilled to hear you were able to enjoy our customer lounge experience while you waited on your vehicle. It was thoughtful of you to rate our Service Consultant Gary Nelson with such high marks. Thank you for choosing Coastal Kia for your automotive service needs.

June 13, 2024

Everyone was very nice and professional at Coastal Kia. Bob was very helpful during my wait time. More

by MYESHIAWILLIAMS500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Coastal Kia responded

Thank you for the high marks! It was thoughtful of you to mention our Service Consultant Bob Tomlin by name. Bob is a true ambassador for our customer service culture. He has been with us since we opened and we are lucky to have him. Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

June 12, 2024

The service center is clean and comfortable. Sam handled things great for me and went over in detail answers to some questions I had. This is the place to service your Kia! More

by pdqualle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Consultant Sam Weisman. We sincerely appreciate you taking time to rate your recent service experience. Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank you for choosing Coastal Kia for your automotive service needs.

June 12, 2024

They do not provide rental cars for recalls. Took my car in for four recalls to be completed, they said they could get me a rental car at discount for around $40. I live an hour away from the de More

by SLGAWEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Coastal Kia responded

Thank you for the review and helpful feedback. We provide a courtesy shuttle for local travel and shopping if requested. We sincerely appreciate you traveling an hour to have your vehicle serviced with us! We are here if you need us. Thanks again!

June 10, 2024

Everyone went out of their way to make sure I safely got toy destination while waiting for my car to be serviced. Great visit! More

by mfgshipley
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Coastal Kia responded

Wonderful! Thank you! We appreciate the gracious comments and high marks. Thank you for the five star service review. It was thoughtful of you to go online and rate your recent service experience.

June 09, 2024

I like the staff at Coastal Kia in Wilmington. They kept me informed about my vehicle and asked me if I needed anything. They were really nice too. More

by sararichards813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Coastal Kia responded

Thank you for the kind remarks. We would like to discuss your three star rating for our Service Consultant Bob Tomlin. We apologize if we did not meet your expectations. Please contact our Operations Manager Peggy Roberts on her direct line 910-798-4706. We look forward to your call. Thank you for choosing Coastal Kia!

June 09, 2024

Polite and professional. Everything was explained clearly and completed in a timely manner. I am very pleased. More

by brengel80182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Coastal Kia responded

Wonderful news! We appreciate the five star rating and gracious feedback. We love the comments including, "polite and professional... I am very pleased." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

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