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Coastal Kia - Service Center

Wilmington, NC

4.8
3,233 Reviews

3,233 Reviews of Coastal Kia - Service Center

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May 17, 2024

Gary was super helpful and did some research into my car’s warranty which was a huge help!! More

by kendalyn.kufner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Coastal Kia responded

Fantastic news! We appreciate the high marks and compliments for our Service Consultant Gary Nelson. Thank you for trusting Coastal Kia with your automotive service needs.

May 16, 2024

Great service. Keeps u informed on the progress of your vehicle. Very professional upbeat and friendly More

by CSRT32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our service team. We love the feedback including, "very professional, upbeat and friendly." We strive to deliver a truly exceptional experience to every client during every visit." Thank you for choosing Coastal Kia for your automotive service needs.

May 16, 2024

As always, great experience at Coastal Kia. Fantastic service reps and everything was done in a timely manner. More

by skuyken212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the high marks and gracious comments. We sincerely appreciate your trust and five star rating for our Service Consultant Darren Gokey. Please call us if you need anything. Thanks again!

May 15, 2024

My experience with Coastal KIA has been exceptional. Bob takes care of me like I’m his son. Could not be happier with my Coastal KIA experience. Service is at another level. More

by MMAPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Coastal Kia responded

Wonderful news! Bob Tomlin is a senior employee and a true ambassador for our customer service culture. It was kind of you to rate your recent experience. We sincerely appreciate you mentioning Bob by name. Your loyalty means the world to our team. Thanks again!

May 15, 2024

Great customer service, very friendly, especially with our kids. Great atmosphere for families with children and pets. Very accommodating to your needs while you wait for your service with complimentary s More

by kaytiejoannawhaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the heartfelt testimonial and compliments for our staff. It was thoughtful of you to go online and rate your recent experience. We love the feedback including, "great atmosphere for families with children and pets." We are thrilled your family was able to enjoy our lounge experience. Thank you for choosing Coastal Kia! We are here if you need us.

May 13, 2024

The Service was quick and efficient, easy to get in. Would go back again to use More

by MFRAZIER5103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Coastal Kia responded

We sincerely appreciate the five star service review and high marks for our service consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank you for trusting Coastal Kia with your automotive service needs.

May 13, 2024

Was greeted with a smile when I arrived. Bob Tomlin was extremely thorough in explaining the work that was done and offered me ride back to my job. The whole dealership was immaculate, frien More

by TOMLINPATTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

Thank you for the amazing testimonial and high marks. We are thrilled to hear our service consultant Bob Tomlin exceeded your expectations. We love the feedback including, "The whole dealership was immaculate, friendly and very efficient. Extremely satisfied!!" Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

May 12, 2024

Customer service was excellent! Sam kept me updated and explained everything thoroughly. Service was quick, easy and painless! More

by kimberlycuberocarter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

Wonderful news! Sam Weisman in our service department is a true ambassador for our customer service culture. We love the feedback including, "service was quick, easy and painless!" Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again!

May 12, 2024

They were very welcoming and professional. They made sure that I was comfortable while I waited and offered a ride if I needed to go somewhere during my wait. I arrived early and were able to More

by SalLongo85
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

Fantastic news! We are thrilled to hear your recent service visit went well and our Service Consultant Sam Weisman took great care of you. We strive to deliver a truly exceptional experience to every client during every visit. We sincerely appreciate the kind comments. Thank you for trusting Coastal Kia with your automotive service needs.

May 12, 2024

Super staff friendly yet professional no mattter who is taking care of why I am there. More

by bayleyrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious feedback. Thank you for your loyalty and trust. We are here if you need us. Thanks again!

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