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Coastal Kia - Service Center

Wilmington, NC

4.8
3,298 Reviews

3,298 Reviews of Coastal Kia - Service Center

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June 24, 2024

Great service center. Honest and straight forward, broke everything down where I understood clearly. Friendly and clean place would reccomend More

by danqgorden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review and compliments for our staff and facility. We love the feedback including, "great service center, honest and straight forward...friendly and clean place." We strive to deliver a truly exceptional experience to every client during every visit. Please reach out if you need us.

June 23, 2024

Excellent customer service. Courteous and very fast! Helpful in explaining the charges and recall information. More

by cmerges1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Coastal Kia responded

Great news! Thank you! It was thoughtful of you to go online and rate your recent service experience. We are very appreciative. Please do not hesitate to reach out if you need anything. Thanks again!

June 23, 2024

Amazing location. Always friendly, always polite and always ready to service your vehicle. Top notch location, employees and service. More

by scoobyrogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including, "amazing location, always friendly, always polite and always ready..." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

June 23, 2024

Knowledge at your service department is great waiting area is very nice and confortable, and the coffee is very good More

by jpalexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review. We are thrilled to hear you enjoyed our customer lounge experience. Please do not hesitate to reach out if you need anything.

June 21, 2024

I was there to get two Recall Notices handled. Your people were excellent...could NOT ask for better service or treatment. The waiting space was comfortable also, and the service was handled by More

by AYS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Coastal Kia responded

Thank you for the five star review and testimonial! We are thrilled to hear our service team was able to address your recall notices in a timely manner. Please do not hesitate to reach out if you need us. Thanks again!

June 21, 2024

My service was truly exceptional. I love my Sorento and Coastal Kia is helping me maintain and use it for many more years. Gary Nelson kept me informed of the work being done, and I w More

by hwaynet01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star service review and high marks for our Service Consultant Gary Nelson. We are thrilled to hear our service team exceeded your expectations and your service visit was completed earlier than expected. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

June 21, 2024

Coastal Kia is good. They communicate and provide reliable information. They respect your property and treat you respectfully. More

by h.hackett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2024 -

Coastal Kia responded

Thank you for the high marks and compliments for our Service Consultant Gary Nelson. We appreciate the five star review and gracious feedback. Thank you for choosing Coastal Kia for your automotive service needs.

June 20, 2024

The service department wasted no time getting our Kia Soul into the shop to determine fuel leak. Part was ordered and replaced ahead of estimated time of completion. However there were two noticeable dif More

by DRZYZGAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Coastal Kia responded

Thank you for the review and helpful feedback. We strive to deliver a truly exceptional experience to every client during every visit. Please reach out if you need us. Thanks again

June 20, 2024

Work was done in a timely manner and fixed the problems 100%. Car was returned clean. More

by jfbrown64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for our Service Consultant Darren Gokey. We are thrilled to hear you were able to take advantage of our courtesy wash program. Please do not hesitate to reach out if you need anything.

June 20, 2024

PROMPT, COMPLETE, AND PROFESSIONAL SERVICE FROM ARRIVAL TO NOTICE OF COMPLETION TO DELIVERY OF MY WASHED TELLURIDE. More

by BILLBUCK2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Coastal Kia responded

Thank you! We appreciate the high marks and compliments for our service team. It was thoughtful of you to share your recent service experience online. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

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