Coastal Kia - Service Center

A time-wasting run-around! Ordered a part to correct a potentially dangerous defect THAT KIA ITSELF HAD IDENTIFIED! Appointment made and (theoretically) replacement part orde Ordered a part to correct a potentially dangerous defect THAT KIA ITSELF HAD IDENTIFIED! Appointment made and (theoretically) replacement part ordered well in advance. Dropped off the car as scheduled, and waited, and waited, and waited. First, the story was "we don't have the part." Then the story was "we ordered the wrong part." Blame shifted to the regional office and the computer system -- ANYONE BUT the people actually responsible! Waited some more to order the correct part when, MIRACLE OF MIRACLES, it turned out they DID have the correct part all along! Waited again for the work to FINALLY BE DONE! Of course, all through the comedy of errors (to be kind and not profane) the service manager who was actually responsible for the mess had disappeared from view! Hiding in the back, perhaps? Yet another mess at an incompetent NC Kia dealership (zero for three attempts, so far). More

Staff were friendly and efficient. My car was ready in the timeframe stated. Yes, yes. My car was ready in the timeframe stated. Yes, yes. More

Speedy comforting friendly informative right and relaxing atmosphere coffee very good , encouraging you to spread the word about the deals atmosphere coffee very good , encouraging you to spread the word about the deals More

The whole team was welcoming, kind, informative, and efficient. My issues were resolved in the first visit (something that seemed impossible at other dealerships). I'm very pleased with my overall exper efficient. My issues were resolved in the first visit (something that seemed impossible at other dealerships). I'm very pleased with my overall experience at Coastal Kia. More

Everyone has been so supportive and explained exactly what was going on and gave me choices of what I wanted to do while waiting…and let me know what is next,,,thank what was going on and gave me choices of what I wanted to do while waiting…and let me know what is next,,,thank More

Under promise over deliver. Was in and out in an hour. Courteous staff. Clean area. You weren’t treated like a number. Outstanding!!! Was in and out in an hour. Courteous staff. Clean area. You weren’t treated like a number. Outstanding!!! More

Was greeted with a smile and asked for my reason for a visit. Tony Kershner was very friendly and his staff. 🌟 🌟 🌟🌟🌟 I was early for my first oil change and was pleased with the service. visit. Tony Kershner was very friendly and his staff. 🌟 🌟 🌟🌟🌟 I was early for my first oil change and was pleased with the service. More

The service was right on time and the waiting room was nice and clean. Very attentive staff! nice and clean. Very attentive staff! More

I recently had the pleasure of working with the team at Coastal Kia, and I am compelled to share my exceptional experience. From the moment I arrived, the team was professional, attentive, and genuinely co Coastal Kia, and I am compelled to share my exceptional experience. From the moment I arrived, the team was professional, attentive, and genuinely committed to ensuring my needs were met. Firstly, their knowledge of the Kia lineup and service requirements was impressive. They patiently answered all my questions, providing detailed explanations about the maintenance needed for my vehicle. This transparency helped me feel confident in the service being performed. Moreover, the team kept me updated throughout the process, ensuring I was informed about the status of my car and any additional issues that were discovered. Their communication was prompt and clear, eliminating any uncertainty or stress on my part. The service itself was completed efficiently and to a high standard. When I picked up my car, it was running smoothly, and thw team took the time to go over the completed work with me. They also provided helpful tips on how to maintain my car's performance, which I greatly appreciated. Overall, [Service Advisor's Name] exemplified what customer service should be. Their professionalism, expertise, and genuine care for customers make them an invaluable asset to Coastal Kia. I highly recommend seeking out [Service Advisor's Name] for any service needs at this dealership – you will not be disappointed! More

The process was very easy. The service rep kept us informed on how long it should last. The service rep kept us informed on how long it should last. More