Coastal Kia - Service Center
Wilmington, NC
3,298 Reviews of Coastal Kia - Service Center
Great service center. Honest and straight forward, broke everything down where I understood clearly. Friendly and clean place would reccomend Honest and straight forward, broke everything down where I understood clearly. Friendly and clean place would reccomend More
Excellent customer service. Courteous and very fast! Helpful in explaining the charges and recall information. Courteous and very fast! Helpful in explaining the charges and recall information. More
Amazing location. Always friendly, always polite and always ready to service your vehicle. Top notch location, employees and service. Always friendly, always polite and always ready to service your vehicle. Top notch location, employees and service. More
Knowledge at your service department is great waiting area is very nice and confortable, and the coffee is very good area is very nice and confortable, and the coffee is very good More
I was there to get two Recall Notices handled. Your people were excellent...could NOT ask for better service or treatment. The waiting space was comfortable also, and the service was handled by Your people were excellent...could NOT ask for better service or treatment. The waiting space was comfortable also, and the service was handled by shop people in a timely manner. Keep going, you say? Okay...KIA's change to a new brand-identifying emblem was close to the worst branding faux pas I've ever seen. Whenever I see the new emblem on the road I ALWAYS SAY, "There goes another xxxx Kia!." What was the worst automotive faux pas I've ever seen? Chevorlet's Nova (introduced in 1962). Back then, I paid attention to all car models (I'm a 1965 high school graduate). I laughed every time I saw one. Why? In Spanish, "no va" literally and figuratively translates to "No Go!" Nova sold well in America. I wonder how many sold in Mexico, Spain, and South America.... For me, Kia's emblem change equals a bad blunder! I will NOT buy one of these vehicles--new or used--UNLESS my dealer at the time will professionally (body work-wise) exchange the emblem on my new vehicle (at zero cost to me) for the old emblem BEFORE I drive it off of the Dealer's lot.... More
My service was truly exceptional. I love my Sorento and Coastal Kia is helping me maintain and use it for many more years. Gary Nelson kept me informed of the work being done, and I w I love my Sorento and Coastal Kia is helping me maintain and use it for many more years. Gary Nelson kept me informed of the work being done, and I was out of there earlier than expected. Thanks again. More
Coastal Kia is good. They communicate and provide reliable information. They respect your property and treat you respectfully. They communicate and provide reliable information. They respect your property and treat you respectfully. More
The service department wasted no time getting our Kia Soul into the shop to determine fuel leak. Part was ordered and replaced ahead of estimated time of completion. However there were two noticeable dif Soul into the shop to determine fuel leak. Part was ordered and replaced ahead of estimated time of completion. However there were two noticeable differences with the vehicle upon return. The vehicle was washed, but not the wheels and the instrument panel was not returned to the pre-turn in configuration. More
Work was done in a timely manner and fixed the problems 100%. Car was returned clean. 100%. Car was returned clean. More
PROMPT, COMPLETE, AND PROFESSIONAL SERVICE FROM ARRIVAL TO NOTICE OF COMPLETION TO DELIVERY OF MY WASHED TELLURIDE. TO NOTICE OF COMPLETION TO DELIVERY OF MY WASHED TELLURIDE. More