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Coastal Kia - Service Center

Wilmington, NC

4.8
3,286 Reviews

3,286 Reviews of Coastal Kia - Service Center

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December 22, 2024

Excellent customer service! ! My vehicle was ready 20 minutes early & everything was perfect. The employees in the service dept are very friendly & helpful. More

by weimlovr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Coastal Kia responded

Thank you for the high marks and gracious comments. We are thrilled to hear our service team exceeded your expectations. We love the feedback including, " my vehicle was ready 20 minutes early and everything was perfect." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

December 22, 2024

Coastal KIA has professional and courteous service teams and a quality team that can provide for all your service needs. More

by WOODYHMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our service team. We appreciate the high marks for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Please do not hesitate to reach out if you need us. Thanks again!

December 21, 2024

Excellent service and professional personnel. My few problems have been handled to my complete satisfaction. Would buy from this dealership again. More

by RAHP52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Coastal Kia responded

Great news! Thank you for the opportunity to address your concerns. We appreciate the five star review and high marks for our service team members. We are here if you need us.

December 20, 2024

everyone was great and very friendly work was done fast in under an hour our no problems More

by DELNASCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Coastal Kia responded

Thank you! We appreciate the kind words and high marks. It was thoughtful of you to give our Service Consultant Sam Weisman such high marks. Thank you for choosing Coastal Kia!

December 20, 2024

Excellent service as always. Efficient, professional and reliable. Everyone is smiling and offering to find ways to help. More

by ginaragnomurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Coastal Kia responded

We love this! Thank you for the gracious compliments and high marks. We love the feedback including, "everyone is smiling and offering to find ways to help." Please do not hesitate to reach out if you need anything. Thanks again!

December 18, 2024

Always helpful. Dave drove me over to Mayfaire and I finished my Christmas shopping while I waited for my service to be done. Everyone is alway cheerful and informat More

by LESLIEMARSH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Coastal Kia responded

Fantastic news! We appreciate the five star review and are thrilled to hear you were able to take advantage of our complimentary concierge service. Please do not hesitate to reach out if you need us. Thanks again!

December 18, 2024

Customer service was so great! I really loved the quality of service I received. Everyone I spoke to was alert and knowledgeable and I appreciate that! More

by LATONYAGILLIARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Coastal Kia responded

Thank you for the five star service review. We appreciate you taking time to go online and rate your recent service experience. We love the feedback including, "I really loved the quality of service I received." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

December 18, 2024

Brought the car back to me when they said they would. Very pleasant waiting area with coffee, water and snacks. Charging ports for your electronics. More

by Steve G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Coastal Kia responded

Thank you Steve for the five star review and gracious compliments. We are pleased to hear you enjoyed your time with us. It was thoughtful of you to go online and share your recent service experience. Please do not hesitate to reach out if you need us. Thanks again.

December 17, 2024

I had an oil change and inspection done. They performed a warranty replacement that I didn’t even know I needed free of charge. Nice lobby area and friendly staff More

by AJOB223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Coastal Kia responded

We appreciate the five star review and compliments for our team. We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us.

December 16, 2024

The best service department. Attentive. Helpful, accommodating. Comfortable waiting area, treat me like family from Howard Ramsey, John Wigger, all the way upstairs to Peggy and More

by SUZCKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review. It was thoughtful of you to mention so many of our team members by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for traveling so far to see us. We truly appreciate it. Please do not hesitate to reach out if you need us. Thanks again!

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