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Coastal Kia - Service Center

Wilmington, NC

4.8
3,232 Reviews

3,232 Reviews of Coastal Kia - Service Center

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June 12, 2024

They do not provide rental cars for recalls. Took my car in for four recalls to be completed, they said they could get me a rental car at discount for around $40. I live an hour away from the de More

by SLGAWEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Coastal Kia responded

Thank you for the review and helpful feedback. We provide a courtesy shuttle for local travel and shopping if requested. We sincerely appreciate you traveling an hour to have your vehicle serviced with us! We are here if you need us. Thanks again!

June 10, 2024

Everyone went out of their way to make sure I safely got toy destination while waiting for my car to be serviced. Great visit! More

by mfgshipley
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Coastal Kia responded

Wonderful! Thank you! We appreciate the gracious comments and high marks. Thank you for the five star service review. It was thoughtful of you to go online and rate your recent service experience.

June 09, 2024

Got in and out in good time. Polite and helpful service team. Visit was for a recall, and was completed. More

by MAGRUDERNC
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Coastal Kia responded

Great news! We appreciate the five star review and high marks for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We sincerely appreciate your service business and are here if you need us. Thanks again!

June 09, 2024

Polite and professional. Everything was explained clearly and completed in a timely manner. I am very pleased. More

by brengel80182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Coastal Kia responded

Wonderful news! We appreciate the five star rating and gracious feedback. We love the comments including, "polite and professional... I am very pleased." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

June 09, 2024

I like the staff at Coastal Kia in Wilmington. They kept me informed about my vehicle and asked me if I needed anything. They were really nice too. More

by sararichards813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Coastal Kia responded

Thank you for the kind remarks. We would like to discuss your three star rating for our Service Consultant Bob Tomlin. We apologize if we did not meet your expectations. Please contact our Operations Manager Peggy Roberts on her direct line 910-798-4706. We look forward to your call. Thank you for choosing Coastal Kia!

June 09, 2024

Great service and very easy to make an appointment. I always feel confident with the service. More

by rjwalterex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Coastal Kia responded

We love hearing we have earned your trust and confidence. Thank you for the five star service review and high marks for our Service Consultant Bob Tomlin. We sincerely appreciate you choosing Coastal Kia for your automotive service needs. Thanks again!

June 08, 2024

The service was performed faster than I expected. Everyone was helpful and courteous. Future service items were discussed without pressure to take care of them right away. More

by MICHAELPARISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Coastal Kia responded

Fantastic news! We are thrilled to hear our service team exceeded your expectations. Thank you for the five star review and gracious comments. Your service testimonial is greatly appreciated. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need anything.

June 08, 2024

I was extremely pleased with Kia and their service team. Everyone was very friendly and helpful More

by HAIRIAM91992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the five star review and compliments for Bob Tomlin and our service team. We love hearing you were "extremely pleased" and found our team to be "very friendly and helpful." Please do not hesitate to reach out if you need anything. Thank you for choosing Coastal Kia!

June 07, 2024

Excellent customer care, great job explaining what needed to be done and how long it would take. Gave me updates as I waited and finished faster than the promised time. More

by JEFFRY.BAKER514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Coastal Kia responded

Fantastic news! We appreciate the five star review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "excellent customer care, great job explaining what needed to be done...". We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

June 07, 2024

Great people to do business with. They took care of a couple of recalls and washed my vehicle and did a great job. More

by snowben21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Coastal Kia responded

Wonderful! Thank you! We appreciate the five star service review and gracious comments. We love the feedback including, "great people to do business with." We are thrilled to hear you were able to take advantage of our courtesy wash program. We strive to deliver a truly exceptional experience to every client during every visit. Thank you! We are here if you need us.

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