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Coastal Kia - Service Center

Wilmington, NC

4.8
3,297 Reviews

3,297 Reviews of Coastal Kia - Service Center

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July 06, 2024

Was a good experience. I used the concierge service. They were on time and very helpful and friendly More

by WITCHYTARHEEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious compliments. We are thrilled to hear you were able to take advantage of our complimentary shuttle service. It was thoughtful of you to share your recent experience online. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

July 06, 2024

They listen very intently to any concerns I may have and always very professional thanks ❗️ More

by katmm1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Coastal Kia responded

Great news! Thank you for the high marks and compliments for our service team. Your gracious comments are truly appreciated. Please do not hesitate to reach out if you need us. Thanks again!

July 05, 2024

Outstanding service and great customer relations by Sam. Was able to leave the car over night and get it the following day with everything completed More

by HONDO.DAVIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Coastal Kia responded

Perfect! Thank you for the five star review and high marks for our Service Consultant Sam Weisman. It was thoughtful of you to go online and rate your recent experience. Please do not hesitate to reach out if you need us.

July 05, 2024

The service department was able to fit me in even though there were no openings. They still were able to complete the service in a couple of hours. More

by MICHAELPARISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2024 -

Coastal Kia responded

We appreciate the five star service review and high marks for our Service Consultant Darren Gokey. We are thrilled to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

July 05, 2024

Dependable, very reliable. I have never had such great service as I receive from Coastal Kia. More

by RANDYMILLER112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and amazing feedback. We love the comments including, "dependable, very reliable." We sincerely appreciate your business and compliments for our team. Thank you for choosing Coastal Kia!

July 05, 2024

Professional staff Good Service CarRepair Excellent Communication Great Customer Service wonderful Wait time good awesome More

by JOSIEWATERS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for our Service Consultant Bob Tomlin. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

July 05, 2024

Everyone is always friendly and helpful at this location. I was out of there at the exact time provided at check in. More

by mlongerbeam
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Coastal Kia responded

Wonderful! We appreciate the five star service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "I was out of there at the exact time provided at check in." Please do not hesitate to reach out if you need us. Thanks again!

July 05, 2024

They make the experience incredibly easy and anxiety free. Very kind, fast and efficient. The shuttle service is perfect. Inside waiting area is an extra added plus, very clean with coffee, beverages an More

by Kevin Sheets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2024 -

Coastal Kia responded

Wow! Thank you! We appreciate the five star review and amazing compliments. We are thrilled to hear you enjoyed our complimentary shuttle service and customer lounge experience. Thank you for choosing Coastal Kia! We are here if you need us.

July 05, 2024

Still having issues & they claim they don't feel what I'm feeling because the check engine light isn't on... took it someplace else & they felt it immediately More

by NUNNIE0711
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2024 -

Coastal Kia responded

Thank you for your feedback. Our service team had four different team members drive your vehicle. Unfortunately we were unable to duplicate your concerns. We are thrilled to hear you got it fixed. We are here if you need us. Thanks again!

July 04, 2024

Very polite and professional. Easy to set up an appointment in a timely manner. Was able to do “add ons” like a state inspection at the last miniute. More

by BILLNROEY
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2024 -

Coastal Kia responded

Great news! Thank you for the five star service review and gracious compliments. We love the feedback including, "very polite and professional." Please do not hesitate to reach out if you need us. Thanks again!

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