Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,296 Reviews

3,296 Reviews of Coastal Kia - Service Center

Sort by
July 11, 2024

Coastal Kia provided excellent service and waiting area. They are very friendly and took great care of my car. More

by wtbank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Coastal Kia responded

Thank you! Your five star rating and compliments for our service team are greatly appreciated. We love the feedback including, "Coastal Kia provided excellent service and a waiting area." Please do not hesitate to reach out if you need us. Thanks again!

July 11, 2024

The service department was very helpful and pleasant to deal with. They kept me informed of everything that they were doing to my vehicle. More

by CAPARK48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the review and compliments for our service team. We love the feedback including, "they kept me informed of everything that they were doing to my vehicle." Thanks again!

July 11, 2024

They provided Efficient service, clean, food was available to snack on and so was coffee. More

by Erica Swanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Coastal Kia responded

Thank you Erica! We appreciate the gracious comments and high marks. It was thoughtful of you to go online and rate your recent service experience. We are thrilled to hear you were able to enjoy our customer lounge experience. Thank you for trusting Coastal Kia with your automotive service needs.

July 11, 2024

Another fantastic encounter with Bob and the Coastal Kia service department. I came in for a quick follow up on a recall issue and Bob had me in and out extremely fast. I would definitely recommend Coastal More

by irish1811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Bob Tomlin is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We appreciate the high marks and gracious compliments. Please do not hesitate to reach out if you need us. Thanks again!

July 10, 2024

Very Professional, great communication, very good experience. Everything you could hope for from Dealership. Thank You. More

by BCWELLBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Coastal Kia responded

You are very welcome. Thank YOU! We sincerely appreciate the five star service review. We love the feedback including, "very professional, great communication, very good experience." Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

July 10, 2024

A kind and caring staff. The service department is the best I have ever dealt with. More

by gjoyhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Coastal Kia responded

Thank you for the five star service review. We appreciate the five star rating for our service consultant Sam Weisman. We love your comments including, "the service department is the best I have ever dealt with." Thanks again!

July 10, 2024

Dealership was excellent with a 4-Hour turnaround time for all the recall work that was done as well as an oil change and check over. Also impressed that the dealership did not try to upsell us on expensi More

by lisalgreer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the heartfelt testimonial and gracious compliments. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

July 08, 2024

Great service with a smile. Was very prompt and polite. Noticed my vehicle needed an inspection. More

by Hrugby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "great service with a smile, was very prompt and polite." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 08, 2024

Good customer service and would definitely come back if I ever need service, top notch More

by Queydukes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Coastal Kia responded

Great news! Thank you! Your review and gracious feedback are greatly appreciated. Please do not hesitate to reach out if you need us. Thanks again!

July 06, 2024

Was a good experience. I used the concierge service. They were on time and very helpful and friendly More

by WITCHYTARHEEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious compliments. We are thrilled to hear you were able to take advantage of our complimentary shuttle service. It was thoughtful of you to share your recent experience online. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

...
38
...