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Coastal Kia - Service Center

Wilmington, NC

4.8
3,232 Reviews

3,232 Reviews of Coastal Kia - Service Center

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June 30, 2024

We are grateful for the service that was provided on such short notice as we were from out of town. More

by PAULDSCHRIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Coastal Kia responded

You are very welcome! Thank you for the five star review and gracious compliments. We appreciate the five star rating! Please do not hesitate to reach out if you need us. Thanks again!

June 30, 2024

Great service and good communication. Timely and effective . I will go back again for service More

by brittanywest10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. It was thoughtful of you to give our Service Consultant Sam Weisman such high marks. Please do not hesitate to reach out if you need us. Thanks again!

June 29, 2024

The service person was very nice,He came out and explained everything that was done and what., Needed to be fixed with no pressure to do it now More

by LINDA28457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Coastal Kia responded

Perfect! Thank you for the high marks for so many of our service team members. Wow! We appreciate the gracious review and compliments for our service team. Thank you for choosing Coastal Kia for your automotive service needs.

June 29, 2024

Very professional and friendly. Waiting area is top notch. Way to go Pat & team! Happy 4th! More

by Marinichgermany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Coastal Kia responded

Happy 4th to you too! We appreciate the five star review and compliments for our waiting area. We are thrilled to hear you were able to take advantage of our customer lounge experience. Please do not hesitate to reach out if you need us. Thanks again!

June 29, 2024

They were ready for me when I got there. They did the work on time. Very courteous and professional. More

by tony.reese.ilm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and high marks for our Service Manager Tony Kirschner. We love the feedback including, "they were ready for me when I got there...they did the work on time." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 29, 2024

As always treated with respect! They continue to amaze me with how they take care of my car. Thank You! More

by MMAPLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Coastal Kia responded

Thank YOU! We appreciate the five star review and high marks for our Service Consultant Bob Tomlin. We love the feedback included, "as always, treated with respect!" We appreciate your loyalty. Do not hesitate to reach out if you need us. Thanks again!

June 28, 2024

Went in for tires and alignment and a week later my car was running rough and the engine light came on. Come to find out from another repair shop my car oil was almost empty eventhough I was 400 miles unti More

by LFORTIER4033
Recommend Dealer
No
Employees Worked With
Sam Weisman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Coastal Kia responded

Thank you for the feedback. Our Service Director John Wigger is looking into your comments and concerns. Please reach out to Mr. Wigger at 910-408-0100 to discuss your recent service visit. We are here to help. We look forward to your call.

June 27, 2024

I bought my car back in December and just had my first service appt and it was great. Sam, my service advisor, was great. He confirmed all of the services being done beforehand and made sure I knew what m More

by skhall125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We love the feedback including, "Sam, my service advisor was great...everyone was great." We are here if you need us. Thanks again!

June 27, 2024

Everyone there was very professional, courteous and friendly. The facility was very clean. We will definitely be using Coastal Kia for future service needs. More

by SHARON_HAVRANEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Coastal Kia responded

Thank you Sharon for the five star review and compliments for our staff. We appreciate the high marks and gracious feedback. We look forward to seeing you during your next visit. Please do not hesitate to reach out if you need us.

June 26, 2024

Bob was fantastic as always. Service was done in a timely manner and delivered when promised. Bob was friendly and professional and explained everything that was done, five stars More

by irish1811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Coastal Kia responded

Fantastic news! Thank you for the amazing review, high marks and compliments for Bob Tomlin. He is truly an ambassador for our customer service culture. We love the feedback including, "Bob was friendly and professional and explained everything that was done, five stars aren't enough." Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

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