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Coastal Kia - Service Center

Wilmington, NC

4.8
3,232 Reviews

3,232 Reviews of Coastal Kia - Service Center

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July 10, 2024

Dealership was excellent with a 4-Hour turnaround time for all the recall work that was done as well as an oil change and check over. Also impressed that the dealership did not try to upsell us on expensi More

by lisalgreer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We appreciate the heartfelt testimonial and gracious compliments. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

July 10, 2024

A kind and caring staff. The service department is the best I have ever dealt with. More

by gjoyhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Coastal Kia responded

Thank you for the five star service review. We appreciate the five star rating for our service consultant Sam Weisman. We love your comments including, "the service department is the best I have ever dealt with." Thanks again!

July 10, 2024

Very Professional, great communication, very good experience. Everything you could hope for from Dealership. Thank You. More

by BCWELLBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Coastal Kia responded

You are very welcome. Thank YOU! We sincerely appreciate the five star service review. We love the feedback including, "very professional, great communication, very good experience." Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

July 08, 2024

Great service with a smile. Was very prompt and polite. Noticed my vehicle needed an inspection. More

by Hrugby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "great service with a smile, was very prompt and polite." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 08, 2024

Good customer service and would definitely come back if I ever need service, top notch More

by Queydukes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Coastal Kia responded

Great news! Thank you! Your review and gracious feedback are greatly appreciated. Please do not hesitate to reach out if you need us. Thanks again!

July 06, 2024

Was a good experience. I used the concierge service. They were on time and very helpful and friendly More

by WITCHYTARHEEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious compliments. We are thrilled to hear you were able to take advantage of our complimentary shuttle service. It was thoughtful of you to share your recent experience online. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

July 06, 2024

They listen very intently to any concerns I may have and always very professional thanks ❗️ More

by katmm1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Coastal Kia responded

Great news! Thank you for the high marks and compliments for our service team. Your gracious comments are truly appreciated. Please do not hesitate to reach out if you need us. Thanks again!

July 05, 2024

Still having issues & they claim they don't feel what I'm feeling because the check engine light isn't on... took it someplace else & they felt it immediately More

by NUNNIE0711
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2024 -

Coastal Kia responded

Thank you for your feedback. Our service team had four different team members drive your vehicle. Unfortunately we were unable to duplicate your concerns. We are thrilled to hear you got it fixed. We are here if you need us. Thanks again!

July 05, 2024

Professional staff Good Service CarRepair Excellent Communication Great Customer Service wonderful Wait time good awesome More

by JOSIEWATERS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for our Service Consultant Bob Tomlin. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

July 05, 2024

Everyone is always friendly and helpful at this location. I was out of there at the exact time provided at check in. More

by mlongerbeam
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Coastal Kia responded

Wonderful! We appreciate the five star service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "I was out of there at the exact time provided at check in." Please do not hesitate to reach out if you need us. Thanks again!

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