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Coastal Kia - Service Center

Wilmington, NC

4.8
3,291 Reviews

3,291 Reviews of Coastal Kia - Service Center

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August 05, 2024

Great customer service staff was wonderful. Love the waiting area. I will definitely be going back More

by GRANNYJENNY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our facility. We are thrilled to hear you were able to enjoy our customer lounge experience. Thank you for the review and gracious feedback. We look forward to seeing you during your next visit. Please do not hesitate to reach out if you need us. Thanks again!

August 04, 2024

Excellent! The service, price and promptness was excellent and unexpected from a dealership. Air is working great! More

by JBRINEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Coastal Kia responded

Great news! It is wonderful to hear your air is working great and you are enjoying it. We appreciate the five star service review and high marks for our Service Consultant Marquita Best. We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us.

August 04, 2024

Great customer service. They always make sure everything is explained thoroughly. Also ensure service is at a convenient time for you. More

by JJACKS2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Coastal Kia responded

Perfect! Thank you for the five star review. We love the feedback including, "great customer service... ensure service is at a convenient time for you." It was thoughtful of you to rate Gary Nelson and Tony Kirschner in our service department with such high marks. Thank you for choosing Coastal Kia!

August 04, 2024

This is my first Kia and my first time using the service department. The wait was a little longer than I hoped but everything went well. More

by megan pratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Coastal Kia responded

We appreciate your patience and helpful feedback. Thank you for the five star rating and gracious comments. We are thrilled to hear your first Kia service visit went smooth. Thank you for choosing Coastal Kia for your automotive service needs.

August 04, 2024

Outstanding dealership. I have been coming here for years and the level of service provided is superior. More

by JJBPGABBARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey - Outstanding!
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Aug 05, 2024 -

Coastal Kia responded

Wow! Thank you! We appreciate the five star rating and high marks for our Service Consultants Gary Nelson and Howard Ramsey. We love the feedback including, "outstanding dealership...the level of service provider is superior." We appreciate your service business and are here if you need us.

August 04, 2024

No longer afraid to drive my car. I trust them with my vehicle. Great service More

by JNDNS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Coastal Kia responded

Thank you for the service review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. We sincerely appreciate the five star rating for our Service Consultant Sam Weisman. Sam is a true ambassador for or customer service culture. It was kind of you to recognize his efforts. Thanks again!

August 04, 2024

Wonderful service. Easy to make appointment. Convenient hours. Taken care of promptly. Nice waiting area. It was so nice to have a pleasant easy experience. I’m from PA More

by jillemt797
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Coastal Kia responded

We love this! Thank you for going online and sharing your service experience. We appreciate the five star review and amazing comments. We appreciate you. Please do not hesitate to reach out if you need us. Thanks again!

August 04, 2024

Great service and friendly customer service Courtesy van was very convenient My highest recommendation for this dealership More

by shoppe0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtesy driver Gene
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Aug 05, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for our service team. Thank you for the five star rating and high recommendations. We are thrilled to hear you were able to take advantage of our courtesy van experience. Our clients truly seam to enjoy this complimentary convenience. Thanks again!

August 04, 2024

Service is always exceptional, Sam Weisman, is always helpful and informative. Wouldn't take my car anywhere else. More

by RSTUTZ24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman
Report | Print
Aug 05, 2024 -

Coastal Kia responded

We appreciate your loyalty! Thank you for the five star review and compliments for our Product Specialist Sam Weisman. It was thoughtful of you to go online and rate your recent service experience. We are here if you need us.

August 04, 2024

Wonderful customer service, comfortable waiting area, was told I’d be out by 6pm- was in my car at 5:59pm with complimentary car wash. Always an easy and reliable service at coastal Kia. More

by aminacastro93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquita Best
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for our service team. We are thrilled to hear our team met and exceeded your expectations. We love the feedback including, "always an easy and reliable service at Coastal Kia." We appreciate your trust and thoughtful feedback.

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