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Coastal Kia - Service Center

Wilmington, NC

4.8
3,232 Reviews

3,232 Reviews of Coastal Kia - Service Center

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July 13, 2024

I am trying to make this car last until combustion engines are illegal. The KIA service dept.is helping me do that . Appreciate their great service. More

by neffandrew151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
Jul 16, 2024 -

Coastal Kia responded

Thank you! We are happy to hear our service team is taking great care of you. We appreciate the high marks and gracious compliments. Thank you for choosing Coastal Kia!

July 13, 2024

I love this dealership. They are always so nice and helpful. They always go out of their way to make sure you are satisfied. More

by BBOUWENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Coastal Kia responded

We love this! Thank you so much for the five star review and amazing feedback. It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "I love this dealership. They are always so nice and helpful." Please do not hesitate to reach out if you need us. Thanks again!

July 12, 2024

Darren and the others on the team were helpful when I returned after a routine oil change and my wiper fluid wasn’t working. I thought the fluid was empty but they determined a hose in the fender was dis More

by REVIVEDENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Coastal Kia responded

Thank you! We appreciate the review and heartfelt testimonial. It was thoughtful of you to mention our Service Consultant Darren Gokey by name. Thank you for choosing Coastal Kia for your automotive service needs.

July 12, 2024

Professional and quick. Brandon Wright took time to test drive and examine vehicle options. Appreciated. More

by CAPTGUMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Coastal Kia responded

We sincerely appreciate the five star review and compliments for our Product Specialist Brandon Wright. It was kind of you to rate your recent purchase experience. Thank you for choosing Coastal Kia! Enjoy!

July 12, 2024

Jury is still out been there twice waiting each time around 2 and a half hours. Nothing has been fixed apparently a difficult issue to diagnose. Going back for a third time with an other part ordered. M More

by gene.stiefel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
Jul 16, 2024 -

Coastal Kia responded

We appreciate your patience and are here to help. Please reach out to our Service Director John Wigger at 910-408-0100 to discuss your experience. We look forward to your call.

July 12, 2024

My experience with Kia was. ..The service was Quick and the staff was professional. Great customer service. Thank you More

by LGOSS910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Coastal Kia responded

Thank you for the review and high marks for our Service Consultants Sam Weisman and Gary Nelson. Your review and gracious feedback are greatly appreciated. We are here if you need us. Thanks again!

July 11, 2024

The service department was very helpful and pleasant to deal with. They kept me informed of everything that they were doing to my vehicle. More

by CAPARK48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Coastal Kia responded

Great news! Thank you! We sincerely appreciate the review and compliments for our service team. We love the feedback including, "they kept me informed of everything that they were doing to my vehicle." Thanks again!

July 11, 2024

They provided Efficient service, clean, food was available to snack on and so was coffee. More

by Erica Swanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Coastal Kia responded

Thank you Erica! We appreciate the gracious comments and high marks. It was thoughtful of you to go online and rate your recent service experience. We are thrilled to hear you were able to enjoy our customer lounge experience. Thank you for trusting Coastal Kia with your automotive service needs.

July 11, 2024

Another fantastic encounter with Bob and the Coastal Kia service department. I came in for a quick follow up on a recall issue and Bob had me in and out extremely fast. I would definitely recommend Coastal More

by irish1811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Bob Tomlin is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We appreciate the high marks and gracious compliments. Please do not hesitate to reach out if you need us. Thanks again!

July 11, 2024

Coastal Kia provided excellent service and waiting area. They are very friendly and took great care of my car. More

by wtbank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Coastal Kia responded

Thank you! Your five star rating and compliments for our service team are greatly appreciated. We love the feedback including, "Coastal Kia provided excellent service and a waiting area." Please do not hesitate to reach out if you need us. Thanks again!

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