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Coastal Kia - Service Center

Wilmington, NC

4.8
3,232 Reviews

3,232 Reviews of Coastal Kia - Service Center

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July 18, 2024

Very happy The free car wash could have been better. .. windshield half done, side mirrors not touched. More

by TJZ1163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

Coastal Kia responded

Thank you for the review and helpful feedback. We apologize if the complimentary exterior wash was unsatisfactory. We look forward to making things right during your next visit. Please reach out to our Service Director John Wigger at 910-408-0100 if you would like to discuss any concerns we need to address. Thanks again.

July 17, 2024

I appreciate the service I received at costal kia. Darren was the best and I appreciate him More

by sLsmith0319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

Coastal Kia responded

Fantastic news! We sincerely appreciate the five star service review and compliments for our Service Consultant Darren Gokey. Darren is a true ambassador for our customer service culture. It was kind of you to recognize his efforts. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

July 17, 2024

Coastal Kia has take great care of my wife and her sorento. It’s nice knowing that her car is being maintained by professionals that make sure her and our children are safe when driving. More

by JOHNBESTLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Swinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious compliments. We are pleased to hear our service team has earned your trust. We appreciate the loyalty of you and your wife. Please do not hesitate to reach out if you need us. Thank you for trusting Coastal Kia with your automotive service needs.

July 17, 2024

I have only had my vehicle serviced twice at this dealership. So far so good. More

by JACKIEREZZ3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Coastal Kia responded

It was thoughtful of you to go online and rate your recent service experience. Thank you for the five star review. We are here if you need us.

July 17, 2024

As always the service and communication along with the kindness and understanding of the department are the best I’ve experienced any where More

by bqualityclean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2024 -

Coastal Kia responded

Wow! Thank you! We sincerely appreciate the five star review and high marks for our team members Bob Tomlin and Mike Mascavage. We love the feedback including, " ... the kindness and understanding of the service department are the best I've experienced anywhere." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

July 16, 2024

The service was fast. free wash was just spraying car down with water from results. Took them a few mins to find my car when done. Cruise control was not working after ser More

by cronus28613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Coastal Kia responded

Thank you for your review and helpful feedback. Please do not hesitate to reach out to our Service Director John Wigger if you need to have him address any concerns. Mr. Wigger can be reached at 910-408-0100 or jwigger@coastalkia.com. We are here if you need us.

July 16, 2024

Wonderful people wonderful customer service not really much to say other than that being said.. More

by BILLABONG0113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Coastal Kia responded

Thank you for the five star service review. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the high marks for our Service Consultant Sam Weisman. Please do not hesitate to reach out if you need us. Thanks again.

July 16, 2024

Takes too long to get an appointment for service and not enough discount coupons to help with your repairs. More

by PAL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Coastal Kia responded

We apologize for the wait. Thank you for the helpful feedback. Please reach out to our Service Director John Wigger if you have any concerns. He can be reached at 910-408-0100 or jwigger@coastalkia.com. Thanks again!

July 16, 2024

Came in for a recall on a Monday with a confirmed appointment via web site. Arrived 1/2 hour early and was told my appointment was not in the system and the part had not been ordered. My service ad More

by mcmccoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We are thrilled to hear he exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs.

July 14, 2024

Great service! ! Not only did they squeeze me in when they were booked full for the week, they also found the issue that we were having that another KIA dealer could More

by jabo12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2024 -

Coastal Kia responded

Thank you for the five star service review and high marks for our Service Consultant Bob Tomlin. We are thrilled to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs. Please do not hesitate to reach out if you need us.

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